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61 Reviews of Beck Toyota - Service Center
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September 20, 2017
Attempted to schedule a rountine maintenance I phoned dealership. Lady who answered was very courteous. I was transferred to service department. Again, lady who answered was very courteous and pr I phoned dealership. Lady who answered was very courteous. I was transferred to service department. Again, lady who answered was very courteous and professional. She informed me a service scheduler could text to communicate to schedule an appointment if texting was a better option. I agreed to texting. I almost immediately was contacted by someone. Again, very courteous and professional. I responded, answered questions and confirmed I wanted to schedule. That is where the good experience ended. I NEVER received another text. I decided maybe person was off that day, or became busy. I waited until next day (Saturday) I sent another text asking if more information was needed. I decided then if they wanted my business, they would respond. If not Saturday, they would on Monday, or Tuesday. No, I received no text or even a call from someone else. I scheduled service online with another Toyota dealership and have had a great experience. I am new to the Indy area. I chose Beck due to great reviews, I see tons of vehicles with their logo on the back and have seen the dealership. I was impressed. Sadly, that fell quite short based on lack of professionalism. Not only was a service customer lost, any sales are also lost from me. More
by Disappointed
Employees Worked With
Andrew
March 02, 2016
Excellent Service On Feb.24 my 2011 4-Runner would not start. Luckily, I was home, so I called the service department at Beck Toyota and spoke with Greg Rounds. He ask On Feb.24 my 2011 4-Runner would not start. Luckily, I was home, so I called the service department at Beck Toyota and spoke with Greg Rounds. He asked if I could get the vehicle to the dealership, so I called a wrecker service for delivery. Within 1 hour of receiving the vehicle I got a call from Greg and he said the starter would have to be replaced. It would be ordered and delivered in the morning. He asked if I needed a car to use (which I didn't) and said that he would keep me informed on the repair status. The next morning at 1000 I received a call from Greg again saying my truck was ready to be picked up. Kudos to Greg and the rest of the maintenance department for making this as painless as possible. This is also why I will continue to have my service performed at Beck Toyota. More
by Dave S
Employees Worked With
Greg Rounds
November 13, 2015
The best customer service in Indianapolis! I have a Toyota Highlander 2006 and never had a problem with my vehicle until 2 weeks ago. I visited Beck Toyota since it's really close to my house, I have a Toyota Highlander 2006 and never had a problem with my vehicle until 2 weeks ago. I visited Beck Toyota since it's really close to my house, and they were absolutely really nice and professionals, especially Chuck. They treated me like a queen and explained in details what was wrong with my car. They promised to have it ready the next day, and they did! That was super impressive and I'm happy to have my car back in great conditions again! Love that place! More
by bibbie29
Employees Worked With
Chuck Henthorne
May 07, 2015
Searching for the perfect car for me! I rated Beck Toyota a 5 star place, because our salesman Rick Matthews, kept his promises. Also because I already knew that Beck has a top notch servi I rated Beck Toyota a 5 star place, because our salesman Rick Matthews, kept his promises. Also because I already knew that Beck has a top notch service department. I will never take my car for service anywhere else. Rick knew we were looking around for the best deal, and he asked if we'd give him the last chance to get us the best deal. After much searching other dealers, we went back to Rick at Beck, ,and he kept his promise! I drove away in my 2015 XLE fully loaded red Camry, and I am one crazy happy lady. If you aren't dealing with Beck Toyota, you are at the wrong dealership! Happy in Columbus IN, Ginny I got the car I wanted and I love it! More
by Ginnybuddy
Employees Worked With
Greg in service Dept., actually all employees!
April 03, 2015
They only care the day you buy the car I've been driving manual transmission cars for 30+ years, I know how to shift gears and I don't ride the clutch. A throw out bearing went out at 33,00 I've been driving manual transmission cars for 30+ years, I know how to shift gears and I don't ride the clutch. A throw out bearing went out at 33,000 miles and they had to replace the entire clutch. Said it was a "wear and tear" item like brakes. xxxxxxxxx. I've even driven junk American cars for 100,000 miles without a clutch going out. This was my first Toyota (a Yaris) and it will be my last. I'm going back to Honda after this car is paid for. More
by DebM
Employees Worked With
Gregory Rounds
May 11, 2014
NOT HONEST I took our 2012 toyota in to get a tail light replaced and now its costing me a new bumper as they broke ours and not standing behind what they did!!! I took our 2012 toyota in to get a tail light replaced and now its costing me a new bumper as they broke ours and not standing behind what they did!!!!!! Don t trust what they say!!!!!!!!!!!!! More
by johnmcmillen
Employees Worked With
service mgr
December 04, 2012
Had two different warranty issues since we have had our Beck Toyota and both were denied at this dealership. VERY poor customer service. Beck Toyota's Service department will not give the customer the be Beck Toyota and both were denied at this dealership. VERY poor customer service. Beck Toyota's Service department will not give the customer the benefit of the doubt and seeks to profit off of warranty issues instead of doing the right thing. More
by bneufelder
Employees Worked With
Greg Rounds
November 22, 2012
Men who feel it necessary to treat woman with disrespect and humilate them still exist at Beck Toyota and there manager condones the behavior by making execuses for them. Specifically on Nov. 21st, I was to and humilate them still exist at Beck Toyota and there manager condones the behavior by making execuses for them. Specifically on Nov. 21st, I was to read a "coupon" out loud because the service that this was the best way for me to understand it. More
by bmw2010
Employees Worked With
Joe (Service)
October 22, 2012
I needed the timing belt changed on my Toyota so I called around several shops and Andrew from Beck Toyota quoted me the best price. I am happy with the experience, the whole process was painless and straigh around several shops and Andrew from Beck Toyota quoted me the best price. I am happy with the experience, the whole process was painless and straightforward. Next time if I have repair to be done on my Toyota, Beck Toyota will be my choice. More
by jchiam
Employees Worked With
Andrew
September 06, 2011
I would just like to say how pleased I am to have Beck Toyota as "My Toyota." I purchased my 2009 Corolla in December of 09. Carl was professional, courteous, and prompt as always. He's never pushy or Toyota as "My Toyota." I purchased my 2009 Corolla in December of 09. Carl was professional, courteous, and prompt as always. He's never pushy or makes me feel inferior whatsoever. I would just like the people of Toyota to know that I highly recommend this dealership to everyone I know. I also feel comfort in continuing to confide in Carl for all my vehicular needs. I can always count on him whenever I have any sort of issue with my car. I love that even after the sale is made, he is still my go-to guy. I can call him whenever I have a question; including today when I needed advice on how to touch up the paint on my car! Thanks, Carl for always being a friend. ~Kristina Greb More
by krissyg83
Employees Worked With
Carl McFadden
