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Beck Toyota - Service Center

Indianapolis, IN

4.5
60 Reviews

60 Reviews of Beck Toyota - Service Center

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April 21, 2024

Quick and easy, in and out. Setup the appointment, went in at assigned time. Waited for 30 minutes after checking in and all was done. Quickly, efficiently, professionally and g More

by MLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay Sappington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Beck Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600

March 19, 2024

Kathi shuttled me from Beck service location to my home. She went above and beyond offering information and insight into the Beck family and her positive experiences. She was extremely pleasant and helpful More

by eagle1fitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathi Puckett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Beck Toyota responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600

February 23, 2024

Beck Toyota has always been friendly and helpful. On a recent routine service visit, Melissa Richey, the technician who greeted me when I arrived, was courteous and helpful. She checked me in eff More

by B & M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Richey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Beck Toyota responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Chris Baker, Customer Relationship Manager, cbaker@becktoyota.com, 317-883-8121

February 12, 2024

I was traveling from South Carolina to Indy for a few days for a funeral. Monday morning several dash warning lights came on. Andrew was very kind and worked me in for diagnostic testing. After thorough More

by rasbc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Beck Toyota responded

Thank you for your kind words about Andrew and the rest of the team. I am glad to hear that your emergency situation was handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and I appreciate you for taking the time to leave a review. Sincerely, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600

February 08, 2024

I was actually there for service to my 2013 Tundra , but saw the 2024 Tundra's. Asked Michael about them, he was helpful. Told him I would be ok with a used one as well and we happened to a black one. He ha More

by don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Richey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wright
Feb 09, 2024 -

Beck Toyota responded

Thanks for your outstanding review, Don! I'm very happy to hear that Michael was of such help to you. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Chris Baker, Customer Relationship Manager, cbaker@becktoyota.com, 317-883-8121

February 06, 2024

Absolute worst service department. If I make an appointment for a specific repair, take my day to drive to the dealership, and when I get there you say “we can’t help you because we do More

by colreyno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clark Henkel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Beck Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600

January 17, 2024

Thank you for everything and thanks to my dealer everything went well. I hope we can work together in the future. More

by Do Tuang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Beck Toyota responded

Thank you for this amazing review! I really appreciate your business and look forward to seeing you back again soon! Sincerely, Chris Baker, Customer Relationship Manager, cbaker@becktoyota.com, 317-883-8121

October 11, 2023

We purchased our vehicle in 2020 from them. It was easy and so smooth. We decided to try service a bit closer to home. Big mistake. We gladly drive the additional 30 minutes to continue working More

by CupcakeW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Richey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Beck Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600

August 07, 2023

The people at Beck are always on their game courtesy and respect is #1 with these guys. I was having my 08n Tundra serviced when Dave Kellar informed me of an available 2023 Tundra LTD in stock .... the r More

by carlmcfaddensr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kemmerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rondel Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Beck Toyota responded

I appreciate you for letting others know about your experience, Carl! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Chris Baker, Customer Relationship Manager, cbaker@becktoyota.com, 317-883-8121

June 08, 2023

I brought my car in for an oil change, and, as usual, the check-in staff person, Melissa, was prompt, efficient and friendly. Service was rendered quickly and the check out cashier was very helpful re: a pur More

by Marcia T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Richey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Beck Toyota responded

Marcia, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600

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