Beck Toyota

NOT HONEST I took our 2012 toyota in to get a tail light replaced and now its costing me a new bumper as they broke ours and not standing behind what they did!!! I took our 2012 toyota in to get a tail light replaced and now its costing me a new bumper as they broke ours and not standing behind what they did!!!!!! Don t trust what they say!!!!!!!!!!!!! More

I purchased a 2005 Ford Freestyle Limited from Beck Toyota Pre-Owned sales. The salesman was very nice and the facility was nice. The problem was the vehicle. I asked if the vehicle had any mechanical Toyota Pre-Owned sales. The salesman was very nice and the facility was nice. The problem was the vehicle. I asked if the vehicle had any mechanical issues and was assured it did not. I was told the only issue with the vehicle where several minor cosmetic things that I was willing to overlook. Within two days of bringing the vehicle home I was experiencing a screeching noise from under the hood. Thinking it was a serpentine belt issue I brought the vehicle to my local Ford dealership to have it looked at. Initially they thought it was also the serpentine belt. But in the process of removing the belt they discovered that the real issue was the Crankshaft pulley had disintegrated. The pulley alone is $988 dollars. Had I known that this vehicle had this issue I would have stayed far far away from it. The only way you can tell that the pulley is starting to go is from belt noise. When asked why I hadn’t heard any belt noise initially. My Ford dealer told me it appeared that copious amounts of belt condition had been applied to quite the belt. At least until the car was off of Beck Toyotas lot. To me that is a deceptive sales tactic to hide the true issues of a vehicle until it has been purchased and it is no longer their problem. When I called Beck Toyota about the issue I was told they could not/would not help me and I should try AutoZone or O'reilly auto parts. So now I have a vehicle that I cannot drive without thousands of dollars in repair costs. Thanks a lot Beck Toyota for selling me a “quality” used car. More

After my husband and son spent three hours at a Kia dealership doing what my husband refers to as the "Dirty Dealer Dance," we decided to look into the used Toyota option. I explained to the salesman, dealership doing what my husband refers to as the "Dirty Dealer Dance," we decided to look into the used Toyota option. I explained to the salesman, Trent Purdue, on the phone a) what we wanted, b) how high we were willing to go, and c) what our experiences with other dealers had been. I could tell from the beginning that Trent was going to work well with us. He was honest, hard-working, and communicative. He found four vehicles that met our criteria, emailed me the details, then followed up with a phone call assuring the pricing we needed. Just to make sure, I spent the following day trying to get anyone in greater Indianapolis to beat his deal. Not only would no one beat it, they wouldn't come close to meeting it. Of course, they all first, attempted to have us come in, indicating they couldn't give me information until I filled out financing paperwork. When I refused, they did the "Dirty Dealer Dance" promising they could beat Beck's deal. Then they all reneged. Trent showed up that evening (on his day off) to show us the vehicles in person. Once we decided on the deal, we had the most painless write up and financing paperwork EVER. What a wonderful experience. Give Beck a chance. You will be so happy you did!!!!!!!!! More

The sales man I worked with was Ed. He was new at that time. He was ok. My complaint is about his manager and the way they do business in General. They took my van to check it out and give me an estimate time. He was ok. My complaint is about his manager and the way they do business in General. They took my van to check it out and give me an estimate of how much they can offer for the Trade. Ed came back with papers and showed me the figure. it was $1200. I told Ed, please give my keys, I dont want to deal with you guys. Then his manger comes running and tries to offer me $2,200. I again said please give my keys I dont want to deal. Remember they took my key to drive my car to determine the value. They wouldnt give my key back. They want to keep me there and put pressure and make me accept whateever trade value they offer. Ed Was ok. He had some manners and professionalism. But his manager is rude, un-professional & un-friendly. Finally he gave me the key and said I will never get more than 2200 for my trade. Next day I went to Tomwood Toyota on 38th & Lafayatte Road. I got $3,300 for the Trade. There's more. I spoke to my colleagues at work about my experience with Beck Toyota. Their reaction was "why did you go there?". They had already been there and got the same bitter experience. I will not recomend going to this dealer ship. If you do go there, be careful. Do your research before you go there. More

Quick response to eMail and telephone calls were appreciated. Access to the test drive was given immediately. Prompt quote to trade-in value was given. The business/sale transaction was done effi appreciated. Access to the test drive was given immediately. Prompt quote to trade-in value was given. The business/sale transaction was done efficiently. Would like to have received a Car-fax report. More

Purchased a new 2012 Toyota Corolla from George Fuller. By far this was the best buying experience I have ever had. No other dealership came close to the selling price of the vehicle. Every person I enco By far this was the best buying experience I have ever had. No other dealership came close to the selling price of the vehicle. Every person I encountered at the dealership was polite and friendly. At not time did I feel pressured and George was up front during our negotiations and my trade in value. Outstanding customer service. I live in Fishers and plan to have all of my service needs completed by Beck. This means that I will be driving past two other Toyota dealers to reach Beck, but I believe their customer service and commitment to quality will be well worth the longer drive. More

Had two different warranty issues since we have had our Beck Toyota and both were denied at this dealership. VERY poor customer service. Beck Toyota's Service department will not give the customer the be Beck Toyota and both were denied at this dealership. VERY poor customer service. Beck Toyota's Service department will not give the customer the benefit of the doubt and seeks to profit off of warranty issues instead of doing the right thing. More

Men who feel it necessary to treat woman with disrespect and humilate them still exist at Beck Toyota and there manager condones the behavior by making execuses for them. Specifically on Nov. 21st, I was to and humilate them still exist at Beck Toyota and there manager condones the behavior by making execuses for them. Specifically on Nov. 21st, I was to read a "coupon" out loud because the service that this was the best way for me to understand it. More

I needed the timing belt changed on my Toyota so I called around several shops and Andrew from Beck Toyota quoted me the best price. I am happy with the experience, the whole process was painless and straigh around several shops and Andrew from Beck Toyota quoted me the best price. I am happy with the experience, the whole process was painless and straightforward. Next time if I have repair to be done on my Toyota, Beck Toyota will be my choice. More

We were very pleased with our service at Beck and by Wendell. Wendall was very courteous and very much listed to what we needed and wanted. We have purchased all three of our Toyotas from Beck and wil Wendell. Wendall was very courteous and very much listed to what we needed and wanted. We have purchased all three of our Toyotas from Beck and will likely purchase our future vehicles from them. More