Beck & Masten Kia

I brought my 2020 Kia Niro EV EX Premium into their dealership for warranty service on what seems like a transmission problem. Many Kia dealers in the Houston area don't have qualified technicians for dealership for warranty service on what seems like a transmission problem. Many Kia dealers in the Houston area don't have qualified technicians for "all electric" cars. Luckily this one states that they have two. About twice a week, when the car is freshly started, it will start a very loud "whirring"/"grinding" sound from the engine. It sounds to me like a "transmission" problem going from 1st gear to 2nd gear to 3rd gear on the automatic transmission. It will last for about 10-15 minutes. I have had about 10 people in my car that comment on my having a problem with the car and before it becomes serious to take it into a Kia dealership to have it repaired. About 2 weeks ago, I took the car into this dealership. They stated that they couldn't do anything unless I could replicate the sound for them (ie a recording). So, 1 week later, I had the problem again and had my phone handy for a recording. I recorded the whole event. It was obvious from the recording that there was a "serious problem". Electric cars are usually very quiet...there isn't a loud whirring/grinding sound as it goes thru gears from 25mph - 55mph. Then after about 10-15 minutes, it warms up and it is what I call an "all electric" car. Very quiet. Typical of every electric car that I've ridden. I'm from California, I've been in many electric cars. Electric cars are not unusual for CA. The Master Technician had no idea what the problem was with the car unless he could duplicate the sound. He had stated the first time that I came in to record the sound for them...I did. I brought the car back into their service department on Monday, April 18 at 8am. I was told that they have to send the information over to the USA corporate headquarters to I guess have another Master Technician help this Master Technician diagnose the problem. It worries me about the dealer's Master Technician. Now, I have never had to wait more than a day for a dealer to repair my cars. Of course they were "hybrids". I found out that "all electric" cars make this dealership very nervous. They kept telling me that they would have to check this problem with something called "Techline" to see if there was a problem or not. Obviously there is a problem. I have a life. I don't just drive to dealerships without the car having a problem. And, at 59 years, I'm not stupid. Their lead CS agent, tells me that they will probably have to keep my car for a minimum of 1 week or possibly longer depending on whether they or Corporate (Techline) can figure out the problem. I explained that I can't go without a car for a week or longer. The lead CS agent tells me that we have no "loaner" cars. Horrible customer service. But, that they can rent me a car with Enterprise. How sweet. NOT. According to the lead CS agent, if the Master Tech or Techline decides there is no problem, then I'm responsible for paying for the entire "rent a car" but if they find a problem" then I'll only be responsible for the taxes and fees. Is this customer service? NO!!!!!! I have proof of the problem and had the Master Technician listen to the noise recording. Just as he had requested about 2 weeks prior. I came in about 28 hours later since I couldn't get ahold of anyone on the phone and spoke to Henry and Matthew along with the Master Technician. Apparently in 28 hours, nothing had been done to my car. I had placed a piece of tape on hood to see if the mechanic had lifted up the hood. He had not even done so in 28 hours. He comes from the service area "frantic" about being over worked and that techline had told him that it could be this or it could be that....but, he hadn't tried anything yet...because he was overworked. Hmm. Is it customer service to advise a customer that it will take 1-2 weeks to possibly repair the problem if there is a problem. Pretty much saying that they believe I may be lying. Why would I be lying. I don't want to go to a dealership for service on my days off from work so obviously there is a problem. Secondly, I had proof from the recording. When I came in the 2nd time, I found out from Matthew (lead CS) that they had never sent the recording to corporate (techline) for their Master Tech to help the dealerships Master Tech. WHAT????? Why would they have asked me to record the problem if they weren't going to use the recording. It's almost comical. I gave up. I thought what am I working with? These people have no idea what to do with an "all electric" car. However, I'm sure their dealership sells that car, plus Kia has had "all electric" cars for several years now. Why would Kia not train their Master Techs better. Matthew keps on stating, "well, we have to put a stethoscope "funny" to the engine to diagnose the problem...if there really is a problem. Lord, have mercy. Can you guys please listen to the recording. Can you please do something. I understand your overworked, but do you truly think this is good customer service? It's not. In fact, it has turned me off of Kia/Hyundai for the rest of my life. The Master Mechanic had not even looked at my engine in the 28 hours they had my car. This is absolutely the epitome of bad customer service. Please guys don't lie to me. Don't treat me like I'm stupid. Don't tell me that if you can't find a problem with the "proof of the audio recording" that I'm 100% responsible for the price of the "rent a car" when you should be offering a "loaner" to a customer when you plan on "slow pacing" the repair of this car because you are just simply ignorant on how to repair/diagnose an electric car. It's actually embarrassing for their dealership. Then their CS agent Henry get in my face and starts "berating" me for not having patience about the repair. Well, Henry, you would feel the same way. Again, in 59 years, I've had a lot of cars. I've never had a car take more than a day to repair. And, for them to state a week or possibly 2 weeks is absolutely ridiculous. Henry has absolutely no Customer Service skills. I train customer service as a Captain for United Airlines. He needs re-training. Then Matthew, bless his heart, is trying but he talks one thing and then contradicts himself. He doesn't even know that he is being caught in one lie after another. He is also very stressed. And doesn't no de-escalation skills with a customer. More

Deion went above and beyond once again selling me my 2 newest additions to our Kia family! He's been amazing every single time. He's helped with my last 5! I've purchased 7 in total and I'm always impress newest additions to our Kia family! He's been amazing every single time. He's helped with my last 5! I've purchased 7 in total and I'm always impressed by sales, finance & service. See you when our new 2023 Sportages are ready for service or just to say Hi 😊 More

The service department is great as long as Angi is NOT your service advisor (she somehow thinks she is a dr but this a dealership not drs office) Matt is the best service writer there and goes by appointm your service advisor (she somehow thinks she is a dr but this a dealership not drs office) Matt is the best service writer there and goes by appointment. It seems Angi goes by first come first serve as long as the customer is a man. More

This parts department is amazing! After calling multiple time to various other dealerships, I was finally able to talk with a parts professional by the name of Allen who not only found the part I needed, bu time to various other dealerships, I was finally able to talk with a parts professional by the name of Allen who not only found the part I needed, but got everything taken care of in a manner of minutes! They were truly wonderful! More

Will NEVER come back to this RUDE and UNHELPFUL facility again!!! The worst service!!!DO NOT WASTE YOUR TIME!!! I give them a BIG ZERO on customer service!! again!!! The worst service!!!DO NOT WASTE YOUR TIME!!! I give them a BIG ZERO on customer service!! More

During my last two service appointments (that I made early in the morning because i have to fit it into my day) I had to wait for my service advisor to get there. The first time they did start my oil ch early in the morning because i have to fit it into my day) I had to wait for my service advisor to get there. The first time they did start my oil change without her there, but the second time, I had to wait 45 minutes for her to get there for a 20 minute item, that no one else could have looked up or I could have told them. Not sure why I can schedule if no one is going to be there to help. I brought my car in to deal with an issue with my headlight and was told needed complete replacement. They never called me back about getting the item ordered. After calling multiple times, I made an appointment at another shop and replacement is not needed! Instead of $700 it will cost me $100. Staff walks around without masks all the time. Sales staff will contact if you are in for service the night before and then have someone not employed by the office will text you about the vm. I used to drive out of my way to have service done here, but will not waste my time and money More

I would like to take time out of my busy schedule to write a review regarding my horrible experience @Beck & Masten Dealership.located in Tomball I purchased a vehicle which was a 2016 Hyundai Elantra a write a review regarding my horrible experience @Beck & Masten Dealership.located in Tomball I purchased a vehicle which was a 2016 Hyundai Elantra and I’ve had nothing but problems since this vehicle been purchased. I paid $1500.00 down and thought I had a good deal. The car needed a wheel alignment really bad the car was just pulling all kind of ways on the freeway. I was in fear of my life just driving the car with my daughter. I’m a single parent who had to save to purchase this vehicle since I needed a car so bad during this pandemic. I work hard for my money and to be just took advantage of this is utterly ridiculous. I took the vehicle back to get a list of things done and they offered to repair the list of things that needed to be done. I spoke with Mr. Conn manager and I was offered a rental car which I had for a week to get the list of things resolved. I got my car back and still nothing was done. My car was driving the exact same way and the lock to open the trunk was still not repaired nor something as simple as a spare tire was not even provided. I went back to the dealership sat there almost half a day and now they are saying I have to wait 24hrs to see if they can do anything which they didn’t do anything in the beginning. This experience has been a complete disaster and nightmare from beginning to the end. I know the dealership can allow me to get out of this contact now they are refusing since they know this car is unacceptable to be driven. I’m writing this review to let ya’ll know not to Never Ever purchase a vehicle from this dealership.the only person that did all she could do was Ms Angelia Harrell a person with so much compassion for people in general More

I have a Kia Telluride 2020, there has been an on going issue with it, I’ve taken it in 5 times from the start of February, it only has 27,000 miles on it. I dealt with Roy the service manager he made me f issue with it, I’ve taken it in 5 times from the start of February, it only has 27,000 miles on it. I dealt with Roy the service manager he made me feel like I didn’t know what I was talking about, they were constantly out of loaner cars, so they couldn’t keep my car longer than a day at time, he admitted my car shouldn’t have issues, and he hasn’t seen issues with the gas gage, or distance to empty, it was a compete run around. Until the 4th time I took it in, that problem was fixed for the time being, it’s happening again. There was supposed to be a tech that works for Kia coming out, and never did. He (Roy) makes you feel like your problem isn’t important, now I have to contact consumer relations because he refuses to fix the issue with my car or acknowledge their is still one. When it comes down to Kia, he doesn’t want the blame, but it will fall on him because he isn’t very knowledgeable, fair, and he is very arrogant to problems that he “can’t fix” he tries to say “I’ve never seen this” “do you fill your car up?” “ Did you reset the MPG setting?” “I’ve gotten up to 29 miles” “you shouldn’t drive so fast, maybe try driving like a grandma” my point is my car goes through gas so quickly and it shouldn’t and he claims it’s the way I drive it, please keep in mind I have children I don’t drive recklessly, so please avoid spending your money there. You’ll eventually regret it if you do. More

Oil change If they’ve done your oil change and you have a under engine cover you better check it. They cut corners removing it and don’t replace all the bolts. T If they’ve done your oil change and you have a under engine cover you better check it. They cut corners removing it and don’t replace all the bolts. Then won’t admit they did it. More

DO NOT BUY HERE!!!My wife and I came in to see a vehicle that was published online as certified for $7,000 for our kids. We dealt with a salesman who showed us the vehicle and allowed us to test drive it. that was published online as certified for $7,000 for our kids. We dealt with a salesman who showed us the vehicle and allowed us to test drive it. Once we sat down to discuss the final price of the vehicle, we were advised by the salesman that the vehicle price was misprinted and the price was higher, but they would honor what was printed online. Once the total numbers were put together, it was also advised that although the vehicle is described as certified it was an additional cost of $1,290 that I would be responsible for. The total drive out on a $7,000 vehicle was over $9,200. This did not make sense. I spoke with a manager and at advised him that the internet ad website for Beck & Masten Kia showed the vehicle at $7,000 certified. The manager stated that there are disclaimers on the website, and that they were not going to negotiate any further on the vehicle. I then spoke with a general manager Mr. A. Khan. He advised the same. at this point I explained that I would pay $8,000 drive out for the vehicle. Mr. Khan went and put some numbers together for me and the total was still over $9,200. He admitted that this is the mistake of the dealership and explained the dealership felt they were being fair since they were honoring the $7,000 price. Again, the price showed $7,000 and stated that the vehicle is certified pre-owned. I asked mr. Khan how he would feel if he was in my shoes, he attempted to work his way around a question and advised that advised that this is fair. Beck & Masten has been around for years. My family has purchased a vehicle from them before many many years ago. This is a horrible way to conduct business. Please beware if you go to this dealership, they have no sense of Customer Loyalty nor do they care about maintaining a positive reputation. More