Beck & Masten Kia

If there were a zero star rating, that’s what the Beck & Masten Kia Tomball would be receiving. The purchasing process went fine and the payment and vehicle is what we were looking for. The service after th Masten Kia Tomball would be receiving. The purchasing process went fine and the payment and vehicle is what we were looking for. The service after that to do the repair we agreed on in our sales contract was ridiculous. We got the run around and excuses for a month from Domitri before the work was even started. No one communicated, we always had to call. Our calls were not taken, we were always pushed to someone else who couldn’t help us or just ignored. The work was done terrible the first time. It took a total of 2 weeks for a very easy center console fix. Now there is paint all over the car that I was told “we did our part and tried to get it off” by Manager Isaac, who wanted to sit and casually eat something after I asked to speak to a manager while not leaving the managers office. I waited for at least 20 minutes so he could eat and hide just because they are petty. Manager Philip also dropped the ball by not following up or calling. Manager Israel also dropped the ball and didn’t follow up or call back. Joe Pierce never was “available” to offer any assistance after calling every manager to get a status on our vehicle. Never shop with Beck and Masten. They refuse to compensate for any inconvenience and I was treated like I was the problem. A loaner was provided but not large enough for our family, so we were still inconvenienced and missed work and activities. More

Very shady. Will add $2500 in hidden charges while your trying to sign financing papers. Waited four hours only to walk out after they tried to scam me like that Will add $2500 in hidden charges while your trying to sign financing papers. Waited four hours only to walk out after they tried to scam me like that. They try and talk down to you like they’re doing you a favor by selling you a car. If you like to be humiliated and taken advantage of then this is the dealer to buy a car. Some reviews say that once they sign and their cars start giving them tons of problems the dealer will not respond so maybe it was a blessing in disguise that I didn’t sign. More

A very deceptive and unethical dealership! Was told it was as good as "Certified New" but they couldnt say certified new because mileage was above the limit for certified new...but it is a re Was told it was as good as "Certified New" but they couldnt say certified new because mileage was above the limit for certified new...but it is a really great car! Just a week later and I had to go back because of a bad radiator hose that was leaking. In August of 2022 there was a recall on the catalytic converter that REQUIRED a replacement of a "damaged" catalytic converter and a logic upgrade in the computer. They may have done the logic upgrade but they absolutely did not inspect the catalytic converter for damage though I am certain they charged KIA the full price for the recall repairs. Catalytic converters take years to fail under normal circumstances yet just six months later, in March 2023, my catalytic converter is completely plugged and the engine will not run. Beck & Masten are giving me the runaround and I am stuck with the cost. Based on my experience, the sales team was deceptive, literally lying to my face about the quality of the vehicle. The team of mechanics are incompetent because they are incapable of performing a detailed inspection or complete repairs as required by certified government recalls, and aren't even skilled enough to recognize a leaky radiator hose. If you buy a car from this dealership, be prepared to have a lot of problems with the vehicle and then have to pay someone else out of your own pocket to have the repairs done correctly. Based on my experience, this place is the worst I have ever dealt with and I will NEVER buy a vehicle from them again, nor will I EVER take my vehicle to them for any kind of maintenance or repairs. More

Once you sign you will never hear from them I’ve sent many emails and no response Be smart if you buy from them many lies will be told many emails and no response Be smart if you buy from them many lies will be told More

II Love the Service I receive at Beck & Masten KIA Dealership because the staff is very kind and so very helpful.. Complimenting Eric Schneider is such a wonderful pleasure because he always reaches Dealership because the staff is very kind and so very helpful.. Complimenting Eric Schneider is such a wonderful pleasure because he always reaches out to me each time I bring my car in for repairs. He takes the time to explain what is needed and why it is needed..He also does some of my repairs himself and that is awesome. May Eric continue to be loved and blessed by God abundantly forever. Thanks so much again Eric. More

I want to compliment Joan. She was very patient with me as she explained the answers to my questions in detail. Joan is an access to Beck & Masten Kia.Thanks so much again for a She was very patient with me as she explained the answers to my questions in detail. Joan is an access to Beck & Masten Kia.Thanks so much again for all your wonderful help More

James Carter is the best sales person ever! ! He goes up and beyond to get what you need. Great dealership will continue to go back and recommends this dealership!! ! He goes up and beyond to get what you need. Great dealership will continue to go back and recommends this dealership!! More

Sales Mgr today, Dustin Ybanez was absolutely the rudest Sales Mgr I have ever met. No diplomacy at all! We will never buy from this Dealership again. Sales Mgr I have ever met. No diplomacy at all! We will never buy from this Dealership again. More

As a result of a road hazard last July, my tire and rim were damaged. I took my Telluride here and was told that the replacements were not covered under my extended warranty with Mechanical Protection Plan were damaged. I took my Telluride here and was told that the replacements were not covered under my extended warranty with Mechanical Protection Plan. I had to pay for a new rim and tire out of pocket,. I called MPP today about another claim for my Telluride that I was told had been denied. i called to inquire about coverage and was told by Customer Service at MPP that my computer screen is covered under my extended warranty. I asked about my tire and rim damage from last July and was told that my Premium Coverage warranty would have covered the tire and rim. I do believe that Beck and Masten were not truthful with me and had not even called MPP to initiate a claim. This is twice now that a Kia dealership has told me my warranty did not cover a repair, when in fact, it does. More

A beautiful dealership with a many helpful people. The service department is phenomenal! I have a brand new 2022 Kia Telluride that had a bit of knocking under the car that was concerning. I tried a d The service department is phenomenal! I have a brand new 2022 Kia Telluride that had a bit of knocking under the car that was concerning. I tried a dealership closer to my home and could not get an appointment for another 14 days. I called Beck and Masten and was able to get an appointment the very next morning with Eric Schneider, Service Consultant. He wanted to take a closer look underneath the car so we made an appointment for the following morning. He put the car on the lift and was able to determine what the sound was coming from underneath my TELLURIDE. He made a couple of adjustments at no charge and my car looks and sounds great. Eric took the time to explain to my husband what he was doing and how long the repair was going to take. He kept us apprised the whole time and was very kind and considerate to us. We are so very satisfied with the service department and specifically Eric Schneider. He takes CUSTOMER SERVICE to the highest limits and for all of my future service needs, I will be going to Beck & Masten and asking for Eric, someone I know will take care of us immediately. More