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Beck & Masten Kia

Tomball, TX

Overview
Reviews
Vehicles
4.3
227 Reviews
Call Dealership (281) 655-3066

25503 Tomball Parkway

Tomball, TX

77375

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Showing 227 reviews

November 30, 2024

Customer service advisor Me. Jason Lucas was friendly and professional. He answered all my questions. More

by Aguirrejz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Jason Lucas
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Dec 02, 2024 -

Beck & Masten Kia responded

Hello, we're happy you found Jason to be so supportive during your experience here at Beck & Masten Kia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 27, 2024

I waiting +4hr to get my car done… in addition I had to come back for my wheel lock that added 45+min to my trip, on top of it they let a bit of the front wheel loose. I’m totally disappointed More

by luisgonzalez8319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jalal, and Elias
Report | Print
Nov 28, 2024 -

Beck & Masten Kia responded

luisgonzalez8319, We truly value your business and thank you for bringing this to my attention. Please contact me directly at lburke@Group1Auto.com. I would like an opportunity to resolve this issue and to know more about your experience. I look forward to speaking with you. Loab Burke General Sales Manager

November 25, 2024

Brenden Burke the salesman and Brad the finance person were excellent friendly and efficient! They made buying a car a great experience! More

by Gwen butler-Contreras
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Braden Burke , Brad
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Nov 26, 2024 -

Beck & Masten Kia responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Kia. We are always more than happy to assist you if anything else comes up. Take care!

November 25, 2024

Excellent customer service when my car was being serviced. The representative kept me informed throughout the process and the service was done in an efficient way. More

by Admarley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jalal
Report | Print
Nov 27, 2024 -

Beck & Masten Kia responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 22, 2024

Jason took time to explain what I needed, helped me get a ride home, and the work was done reasonably quick. More

by jrocks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Nov 25, 2024 -

Beck & Masten Kia responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Kia. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 19, 2024

The service is outstanding. Our Service Advisor, Margo, always takes great care of us. She has our Telluride washed and ready to go when she promised. More

by lvshort83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo
Report | Print
Nov 21, 2024 -

Beck & Masten Kia responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

November 19, 2024

This is the third car I have purchased from Beck and Masten, I am realy pleased with all the help I have received. Good dealership and a very good vehicle I just purchased. TJ the salesman was very help More

by Seladenheim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ January
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Nov 21, 2024 -

Beck & Masten Kia responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 18, 2024

Service is severely lacking. Cannot trust that work is done properly. Took vehicle in for recall and service lied about repairing or fixing problem More

by philsuitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Lucas
Report | Print
Nov 21, 2024 -

Beck & Masten Kia responded

philsuitt, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced during your recent service visit. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Loab Burke General Sales Manager lburke@Group1Auto.com

November 18, 2024

Great service very quick Jason very accommodating and helpful in taking care of my kia soul More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason lucas
Report | Print
Nov 21, 2024 -

Beck & Masten Kia responded

Hi Nick, thank you for your kind review; we are happy to pass along your comments to Jason here at Beck & Masten Kia! We are always more than happy to assist you if anything else comes up. Take care!

November 16, 2024

I have been coming to Beck and Masten Kia for almost 4 years now and I have never had any issues when getting my vehicle serviced. I would highly recommend this dealership! More

by edaniellej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure. Different every time.
Report | Print
Nov 19, 2024 -

Beck & Masten Kia responded

Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

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