Beck & Masten Kia

I purchased a 2013 Sorento thru Harvey Greenway(sales) on 5-2-2013 & asked to send thru my debit card for the full $22,629.27. I was turned over to finance to complete the financial end & delt with Eddie Rey 5-2-2013 & asked to send thru my debit card for the full $22,629.27. I was turned over to finance to complete the financial end & delt with Eddie Reynado. Not only was he rude & defensive when asked a simple question regarding a statement on the Buyers Order but he informed me the only reason he could not put the entire amount thru was because it was after 5pm & it only allowed him $1000 debit. He then said the ONLY way for me to pay this was to drive the 1hr. distance again the next day & bring a certified cashiers check. I explained that was not possible & Harvey(saleman) confirmed that wasn't necessary & to mail a personal check. I contacted my bank on 5-3rd & the bank manager was to contact Eddie & confirm sending thru the $21,629.27 on my debit card. I received a call from my bank on Monday saying she had left 6 messages over 3 days for Eddie & could not get him to call her back. I immediately contacted the General Manager"Mitch" & he said he would handle this immediately. I again received a call from my bank on 5-9-2013 saying Kia still had not contacted her or tried to run the debit thru. I contacted the dealership AGAIN & was told the GM"Mitch" was fired the very day I spoke with him & again it was turned over to Eddie to handle. I then received a call from Steve Koeulnicky(also in finance) & after explaining the problem, he said he would handle it. My next call came from my bank saying according to Steve they could not run more than $3000 thru on a dibit card & I was needed to go to bank & authorize a Cert. Cashers Check sent to Kia. I contacted Steve & asked why he did not bother to inform me of this when we spoke & he lied & said he did. The only thing he said to me was he would check into this problem & get it handled!!Luckily, before having to handle the check at the bank the next day(5-10) I received a call from my salesperson Harvey Greenway, apologizing for total screwup in the finance dept. & assuring me they could & would send this debit thru.(1st he had heard of problem was today) I had already called around 3 other Kia dealerships & was told debit's in that amount were standard & not a problem. I feel that Kia should be aware of the mishandling by their entire finance dept. of this dealership & the bald faced lie told to a customer to deny an employees incompetance. Let me say again, the salesperson Harvey Greenway was honest, thorough & VERY pleasant to deal with. It scares me to think what a screwup the finance dept. would have caused if I was trying to pay other than CASH.....I am recommending the dealership ONLY because I had great service from Salesman & am expecting the new GM, Pete Trammel, to handle the finance department incompetance. More

We chose Beck & Masten Kia because it had such great reviews and we don't regret it at all. We worked with Len Worsham. My Fiancee was the only one who has credit built up but it is still very poor. We reviews and we don't regret it at all. We worked with Len Worsham. My Fiancee was the only one who has credit built up but it is still very poor. We weren't sure if we were going to be able to get a new car. Despite our challenges Len and the Finance department worked extremely hard for us and got us a NEW car in her name alone, no co-signer needed! On top of that we got the color we wanted and it is completely new! Len asked us how we were constantly as we waited and we were very clued in on what was going on as we waited. He even cleaned the car and filled up the tank for us before we left! It was the most amazing car experience we have had. Highly Highly recommend! More