Beck & Masten Kia
Tomball, TX
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They originally told me my vehicle will be ready on Tuesday, Wednesday at the latest, but I did not end up receiving my vehicle back until late Friday afternoon. Communication was poor on the dealershi Tuesday, Wednesday at the latest, but I did not end up receiving my vehicle back until late Friday afternoon. Communication was poor on the dealership end. I called several times to check on the status of my vehicle and would always be told that I would receive an update soon, however, hours would go by without any updates. For the outrageous prices they charge for repairs, you would expect much better customer service. Extremely dissatisfied, would not recommend getting any vehicle serviced here. More
Always very courteous and friendly. They have taken very good care of us, in fact we have purchased 2 vehicles from them in the last 6 months. Really enjoy doing business with them They have taken very good care of us, in fact we have purchased 2 vehicles from them in the last 6 months. Really enjoy doing business with them More
Brandon did all he could to find the right vehicle, get the best trade value and interest rate and get me out as quickly as possible the best trade value and interest rate and get me out as quickly as possible More
Process was smooth starting with scheduling an appointment to get my vehicle serviced, being promptly attended to upon my arrival and getting my car taken care of in a quite short amount of time. appointment to get my vehicle serviced, being promptly attended to upon my arrival and getting my car taken care of in a quite short amount of time. I appreciated the feedback about other recommendations based on their inspection and time for me to decide what I wanted done or was declining. More

