Beck & Masten Kia

Awesome. Thank you. Jason did a wonderful job getting my car serviced and in reasonable time. Thank you. Jason did a wonderful job getting my car serviced and in reasonable time. More

My vehicle runs as good as new! Returned to me very clean. And I appreciate the anti-lock engine installed, to deter theft. Returned to me very clean. And I appreciate the anti-lock engine installed, to deter theft. More

Everyone I encountered was polite, respectful and professional. It was a pleasant experience and I’d recommend them. professional. It was a pleasant experience and I’d recommend them. More

Thanks to James for helping my momma and sister get a car. He was kind, helpful, the staff were all cool but James was the man with the plan. car. He was kind, helpful, the staff were all cool but James was the man with the plan. More

Salesman was great “Gaston”! Followed up when he said. Respected my time. Dealership was nice! Followed up when he said. Respected my time. Dealership was nice! More

Easy to work with. Great communication. Completed car deal remotely and was sent videos and pictures of the car I was buying. Great communication. Completed car deal remotely and was sent videos and pictures of the car I was buying. More

Very good service. Sunni Did an excellent job of keeping me informed and letting me know of the progress on my vehicle. Sunni Did an excellent job of keeping me informed and letting me know of the progress on my vehicle. More

Service is good , I have been going to them for 7 years. An I bought my 2022 from them two years ago. I like my KIA, great suv. An I bought my 2022 from them two years ago. I like my KIA, great suv. More

Margo was the best service coordinator by far, she is very compassionate about helping her clients. She’s definitely patient and understanding because boy I know I was a lot to deal with and my situation very compassionate about helping her clients. She’s definitely patient and understanding because boy I know I was a lot to deal with and my situation but she did not get discouraged nor did she allow me to feel I wasn’t in good hands. If you’re ever in service please request her she’s definitely a miracle worker sent from heaven. Thank you again Margo! More

I made an appointment with Jason Lucas at 9 a. m on Saturday, April 20th. I was scheduled to come in for an oil change, tire rotation, and the multi-point vehicle inspection. I have had my doub m on Saturday, April 20th. I was scheduled to come in for an oil change, tire rotation, and the multi-point vehicle inspection. I have had my doubts in regards to service actually being done on my car, so upon arrival to the dealership, I wrote with a pen on one of my tires. Therefore, I could actually check if the tires were actually rotated. I went inside the service department at 8:45 a.m , and no one spoke to me till 9:12 am. Aggravated at this point, but being patient. Jason finally finishes with his customer, and starts to help me. As he's checking me in, I was sure to tell him I only needed my oil changed, tires rotated, and the multi point inspection. 3 oil changes ago I paid 189 for 3 oil changes, tire rotations, and 3 multi point inspections. This was my last service , so I wouldn't need to pay anything. My father and my fiancé were outside waiting for me, so I asked him how long it would be, and he said 1.5- 2 hours. I told Jason I was going to hold him to the 2 hours, and he looks at me and tells me 2.5 hours now. I said no sir, you just said 2 hours, and he laughed and said, "Well what are you going to do?!" VERY UNPROFESSIONAL! At the 2 hour mark, I called Jason, and asked him for an update, he told me my vehicle was ready. I asked him on the phone for the video they always provide of the work that is done on the car. Coincidentally, the technician did not upload it but Jason would go ask the technician. I let him know I was on the way. I go back around 11:20 a.m , and I inquire about the video and why it was not recorded. He could not give me an explanation . I ask for my car , and my keys, and as soon as my car pulls up, I go outside, and look at the tire that I drew on when I first arrived at the dealer early in the morning. And guess what?! The pen mark was on the same tire. My tires were never rotated! As any normal person would, I raised xxxx 🙃 I talked to the manager, Manni, and he gave me 2 free services, and a car wash. That helps soften the blow, but it does not take care of the problem. Jason was rude, and disrespectful, and I would not be surprised if he is the one that told the technician to skip the video process and tire rotation to "cut some corners." What a coincidence that my tires were not rotated, when they were supposed to be, and that a video wasn't recorded, when it was supposed to be?! Sunni Lewis, also another service advisor, was also very disrespectful, and rude. Jumping into conversations that had nothing to do with her. Telling me I was being rude and disrespectful, and trying to stand up for Jason. Telling me it was the technicians fault, not Jason's. I disagree, I put 100% of this on, Jason! Manni, thank you for your help, but I hope to see some new faces next time I come around. I will continue to show my face there. More