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Beck & Masten Kia

Tomball, TX

Overview
Reviews
Vehicles
4.3
241 Reviews
Call Dealership (281) 655-3066

25503 Tomball Parkway

Tomball, TX

77375

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Showing 241 reviews

March 15, 2024

Knowledgeable and courteous service department. We have purchased 4 Kia’s from this dealer because of the awesome service department More

by dtmcan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunni
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Mar 16, 2024 -

Beck & Masten Kia responded

That's fantastic to hear! We're thrilled that you've had such positive experiences with our service department, and we appreciate your loyalty as a repeat customer. We're here to help and ensure your continued satisfaction with our services.

March 14, 2024

I was impressed with my service manager, Margo. We went out to my car when I arrived and looked at everything. She even opened the hood and took notice that my brake fluid was low. She kept me i More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo
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Mar 16, 2024 -

Beck & Masten Kia responded

We're delighted to hear about your positive experience with Margo! Providing attentive service and keeping customers informed throughout the process is what we strive for. We're glad that Margo went the extra mile by inspecting your car thoroughly and ensuring that everything was explained to you clearly. Thank you for sharing your feedback. We're here to assist you and look forward to serving you again in the future!

March 12, 2024

The service was excellent, Kamil was attentive to receive me and offer his help. the service was punctual. Everuthig was ok. More

by ivango99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamil
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Mar 14, 2024 -

Beck & Masten Kia responded

We're thrilled to hear that you had an excellent service experience with us! Providing attentive and punctual service is our priority, and we're delighted that Kamil was able to assist you effectively. Thank you for your kind words. We appreciate your business and look forward to serving you again in the future!

March 12, 2024

Margo was excellent. She took her time, kept us informed, and called when there were any changes. More

by Tomheilbrun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo.
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Mar 15, 2024 -

Beck & Masten Kia responded

Thank you for the kind words Tom! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 09, 2024

The Beck & Masten dealership is always neat, clean, and easy to access and depart from. More

by rknox5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Lucas
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Mar 13, 2024 -

Beck & Masten Kia responded

We're pleased to hear that your experience with Beck & Masten Kia has been positive, noting its cleanliness, organization, and accessibility. We appreciate your support and look forward to serving you in the future. Safe travels!

March 09, 2024

Margo was great. She was very helpful through the whole process. She answered all my questions and helped me get in and out very quickly. More

by Wayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo
Report | Print
Mar 13, 2024 -

Beck & Masten Kia responded

We're delighted to hear that Margo was great and provided helpful assistance throughout the entire process. Quick and efficient service, along with answering all your questions, is essential for a positive experience. Safe travels, and thank you for sharing your positive experience!

March 08, 2024

Jeremy was great he worked hard an did great I will recommend sales agent he did great he went above an beyond for me to schdule approved an help he is great mr Jeremy Phillips was great More

by 83larchangel
Recommend Dealer
Yes
Employees Worked With
Jeremy Phillips financing team took a while belittling Jeremy was great
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Mar 13, 2024 -

Beck & Masten Kia responded

We're thrilled to hear that Jeremy went above and beyond to assist you, providing excellent service throughout the process. We appreciate your recommendation and the positive comments about Jeremy. We look forward to serving you again in the future!

Mar 13, 2024 -

83larchangel responded

Jeremy was great help 👍🏾

March 08, 2024

TJ was a great salesman. He was courteous, efficient and knowledgeable. We love Kia and will do business with them again. More

by Deena
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ
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Mar 13, 2024 -

Beck & Masten Kia responded

It's wonderful to hear that TJ was a great salesman, displaying courtesy, efficiency, and knowledge. We're glad to know you love Kia and look forward to doing business with us again. Safe travels, and thank you for sharing your positive experience!

March 05, 2024

I was greeted immediately upon arrival and quickly checked in. Kamil was very helpful and explained the services being done for me. More

by Darlyboo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamil Masood
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Mar 08, 2024 -

Beck & Masten Kia responded

Thank you for taking the time to share your experience! We're delighted to hear that you received a prompt and friendly greeting upon arrival and that Kamil provided helpful explanations about the services being done. Ensuring clear communication and a positive customer experience is important to us. We appreciate your business and look forward to serving you again in the future!

February 12, 2024

Purchased 2 EV's last month. for one car charging getting interrupted every 30 minutes. and for the other car they haven't completed the paper work and can't make any payments. More

by sukitha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Issac
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Feb 14, 2024 -

Beck & Masten Kia responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Philip Hagans, General Sales Manager phagans@Group1Auto.com

Feb 16, 2024 -

Beck & Masten Kia responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

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