Beck & Masten Kia

This dealership is always honest answering any of my questions. When I have to change my oil, they do a good job of giving me their availability and getting the job done quick. questions. When I have to change my oil, they do a good job of giving me their availability and getting the job done quick. More

Absolutely unacceptable experience — avoid this dealership if buying online. I was in the middle of purchasing a vehicle. I had already submitted my credit application, they had agreed to my tra dealership if buying online. I was in the middle of purchasing a vehicle. I had already submitted my credit application, they had agreed to my trade-in, and I had uploaded all requested documents. We were well into the process. Then — out of nowhere — I'm told the vehicle was sold to someone else who just walked into the dealership, even though I had started the process hours earlier. While they were still running credit for the walk-in buyer, I was actively trying to finalize the deal. Worse, the salesperson (Kenny) would hang up quickly when I had questions, saying he was with a customer. Apparently I wasn't one, even though I was fully engaged in a purchase. They later claimed I lost the vehicle because I hadn’t paid the deposit — but they never sent a deposit form or told me what the process was. Eventually, they clarified that paying the transport fee counted as a deposit. Once they finally told me, I paid it right away. Guess what? They still sold the car to the walk-in. Kenny even admitted, “The people who are physically here matter more.” I appreciated the honesty — but that tells you everything you need to know about how they treat online buyers. If you're not standing on their showroom floor, don’t expect to be treated fairly. I absolutely do not recommend this dealership for any out-of-town or online buyers. More

Every time I go the service is exceptional . today it was above exceptional today. Kudos today it was above exceptional today. Kudos More

Johnny was very professional and nice. He took good care of my car. Recommend him! He took good care of my car. Recommend him! More

I went in for a transmission fluid on my Kia telluride and everything went good from the start my service advisors name was Morgo B and she was excellent the only issue I had was the status on the interne and everything went good from the start my service advisors name was Morgo B and she was excellent the only issue I had was the status on the internet showed my vehicle still being serviced but was actually complete but that has nothing to do with the great service received thanks. More

I've always had great experiences with Jason Lucas as my service representative, but he was out at lunch when I arrived yesterday, so another girl took my appointment, and wow... I was not impressed. She wa service representative, but he was out at lunch when I arrived yesterday, so another girl took my appointment, and wow... I was not impressed. She was sweet and polite, and did inform me that there would be a two hour wait since they were backed up, but she did nothing to be sure that actually happened. My simple oil change took ALMOST 4 HOURS, and I suspect it would have taken even longer if I hadn't started asking for updates on the finish time 1.5 hrs in. She did have the guys who washed it vacuum the inside (upon my request), so that was much appreciated. Again, she was nice about it (offering rides multiple times), but just didn't seem experienced enough to actually get the team to be sure they did what I needed. The routine and inspection should NOT have been put off until an hour after the two hours she originally said it would take even if they were busy! More

Difficult to reach my service department rep once I left my car for repairs. I find all dealership repairs too expensive but I trust their work. my car for repairs. I find all dealership repairs too expensive but I trust their work. More

I took my car for service today. I had a dentist appointment not to far from the dealer. My service advisor Jalal made sure to get an Uber to take me and bring me back while my car w I had a dentist appointment not to far from the dealer. My service advisor Jalal made sure to get an Uber to take me and bring me back while my car was being worked on. Great service. More

I took my 2022 Kia Sportage in for its regular maintenance and oil change today and it was also due to have the brake fluid flushed so instead of waiting in the waiting area for five hours, they g maintenance and oil change today and it was also due to have the brake fluid flushed so instead of waiting in the waiting area for five hours, they gave me a free Uber ride home. Jason is my service advisor and he is always so straightforward and honest with me about what I really need to have done right then and what can wait. If I go in and just get an oil change I’m usually in and out in an hour or so. This is my second car from Beck & Masten Kia and I would definitely recommend them to anyone. I would also recommend that you ask for Jason if you have to have any service work done. He has never steered me wrong and he’s so friendly yet professional. More

When getring there we where greeted by the sales person. Nick was very nice and we liked him right away. He showed us the car we where wanting to see. We then left to look at other cars at a different deale Nick was very nice and we liked him right away. He showed us the car we where wanting to see. We then left to look at other cars at a different dealership but returned to kia since the kia was more comfortable. More