Beck & Masten Kia

Good dealership with friendly staff, quality service but quirks with appointment scheduling and wait time. quirks with appointment scheduling and wait time. More

Be aware when giving this dealership a deposit to hold a quote for a potential purchase. On December 18th I notified them I was not going forward with a purchase, and followed up twice with the sales agent quote for a potential purchase. On December 18th I notified them I was not going forward with a purchase, and followed up twice with the sales agent as to the disposition of my deposit. I then followed up with the finance department on January 2nd, and was told the credit was initiated that day. On January 7th I spoke with the manager, who sent me a copy of the credit implementation that he sent on January 7th, which tells me they had never initiated the credit until 20 days after I notified them I was not going through with the quote. 22 days after requesting the return of my deposit, it is still not available. More

The staff were informative and friendly. The wait was longer than expected. Always pleasant when I visit. The wait was longer than expected. Always pleasant when I visit. More

Very limited communication at service department. They use the SMS system but, they do not answer messages promptly. They use the SMS system but, they do not answer messages promptly. More

Margo Bearb took great care of me today and made sure I got everything done with my car the needed done. I appreciate you and your customer service! :) got everything done with my car the needed done. I appreciate you and your customer service! :) More

My experience was very good, they served me very kindly. . The saleswoman and the finance person served us very well. . The saleswoman and the finance person served us very well. More

Brandon Wilson was great. He maintained great communication and was very knowledgeable! Excellent customer service! He maintained great communication and was very knowledgeable! Excellent customer service! More

Best customer service rep Me. Jason first time here and very great service. I highly recommend. Jason first time here and very great service. I highly recommend. More

I didn't ever take our vehicles to dealerships before having a Kia, but I've been pleasantly surprised by how well we're taken care of at Beck & Masten. Jason Lucas is my favorite service rep - he always having a Kia, but I've been pleasantly surprised by how well we're taken care of at Beck & Masten. Jason Lucas is my favorite service rep - he always does his best to explain what we need and what we can wait on. I got a comparison quote at another shop once, and they wanted to charge way more (and do more than I needed). More

I had an issue with the Cal tech product when bought the a week ago due to communication during finance. It’s lot to digest for electronic contract. There are 3rd party contracts that’s non cancellable such a week ago due to communication during finance. It’s lot to digest for electronic contract. There are 3rd party contracts that’s non cancellable such as coating ( due to type of service). I was not happy with it but Loab Burke “Doc” called me to dealer ship and took care of it. Thanks to Doc, Beck and Masten kia has a great product ( new gen Kia), personable staff. Thanks!! More