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Beck & Masten Kia

Tomball, TX

Overview
Reviews
Vehicles
4.3
245 Reviews
Call Dealership (281) 655-3066

25503 Tomball Parkway

Tomball, TX

77375

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Showing 245 reviews

April 06, 2024

Margo in service was great handling our service visit and kept us informed of our vehicle More

by Stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo
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Apr 09, 2024 -

Beck & Masten Kia responded

It's fantastic to hear that you had a great experience and that Margo provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 06, 2024

Service was great as always. Sunni was nice and kept me up to date. My car was ready shortly thereafter. More

by ibrahimaseye20002000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunni Felix
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Apr 09, 2024 -

Beck & Masten Kia responded

It's fantastic to hear that you had a great experience and that Sunni provided nice assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 06, 2024

Had 78k mile service done and staff was very friendly and was clear about what they found even sending me video. Work was done well. The only negative was it took 3-1/2 hours. More

by maxrichey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Camille
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Apr 10, 2024 -

Beck & Masten Kia responded

We are thrilled to hear that you had a friendly and infirmed experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 04, 2024

Great service even though I didn’t have an appointment. They even washed it & vacuumed the floor mats. Jason stayed late to make sure I was taken care of. More

by Tammya77354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Lucas
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Apr 09, 2024 -

Beck & Masten Kia responded

We're glad to hear that you had such a positive experience with our service team, especially without an appointment! It's great that Jason went the extra mile to make sure everything was taken care of for you. If there's anything else we can do for you, please don't hesitate to let us know. Drive safe!

April 01, 2024

Professional, responsive, and considerate staff. Convenient and clean facilities. Good appointment availability and prompt service. More

by Bgottfried1848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunni
Report | Print
Apr 04, 2024 -

Beck & Masten Kia responded

We are delighted to hear about your positive experience at our dealership! Providing professional, responsive, and considerate service is our top priority, and we're glad that you found our facilities convenient, clean, and well-maintained. Thank you for highlighting our good appointment availability and prompt service as well. We look forward to serving you again in the future!

March 30, 2024

The service department attention was excellent. Like the I was in time for my appointment and they take my car right away. More

by SRmora1028@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Do know remember his name
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Apr 04, 2024 -

Beck & Masten Kia responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 28, 2024

Our service coordinator Sunni is fantastic. The service and communication was perfect. We moved down from Cowboy Kia because of the significantly better service quality More

by Jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunni
Report | Print
Apr 04, 2024 -

Beck & Masten Kia responded

It's fantastic to hear that you had a great experience and that Sunni provided fantastic assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 24, 2024

The dealership has been great over the past 11 years but is currently transitioning policies and people with new owners. The jury is still out if the changes are all positive. More

by tgnelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunni
Report | Print
Mar 26, 2024 -

Beck & Masten Kia responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

March 23, 2024

Jason was excellent. Came to me in the lobby to write up the service order. Explain all charges . More

by Terenceclair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Mar 27, 2024 -

Beck & Masten Kia responded

We're glad to hear that Jason provided excellent service by coming to you in the lobby and explaining all charges. Thank you for choosing us!

March 23, 2024

been buying cars for years here, Best service department until new owners took over. was told 79.99 for oil and tire rotation.. next thing i know its 110.00 Man just disappointed More

by brandonwillett91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
i cant recall
Report | Print
Mar 26, 2024 -

Beck & Masten Kia responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 10, 2024 -

Beck & Masten Kia responded

Thank you for bringing this to my attention. I apologize that your recent experience was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Philip Hagans, phagans@Group1Auto.com

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