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Beck & Masten Kia

Tomball, TX

Overview
Reviews
Vehicles
4.4
319 Reviews
Call Dealership (281) 655-3066

25503 Tomball Parkway

Tomball, TX

77375

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Showing 319 reviews

September 18, 2024

I couldn’t be happier with my experience. I highly recommend them to anyone in the market for a new vehicle. More

by eav.0414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo
Report | Print
Sep 20, 2024 -

Beck & Masten Kia responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

September 17, 2024

The dealership performed very well. Completed the service in a timely manner as promised. Kept me informed. More

by ldavidson002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marzul
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Sep 20, 2024 -

Beck & Masten Kia responded

We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

September 14, 2024

They were friendly and efficient and if it says anything I drive a long way for that service and the lady that helped me was very helpful and friendly More

by rskemp222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe her name was Margo she was the one who took care of everything for me and was great
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Sep 16, 2024 -

Beck & Masten Kia responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 13, 2024

Your employees are very knowledgable and kind. They keep us well informed of progress being made with our vehicles. i More

by judfrazier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo Bearb
Report | Print
Sep 15, 2024 -

Beck & Masten Kia responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 12, 2024

Margo in the service department is outstanding! I have never had such good service at a dealership. She takes care of everything, communicates with me throughout, and gets me back where I need to More

by elsielwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo Bearb
Report | Print
Sep 14, 2024 -

Beck & Masten Kia responded

Hi, we're happy you found our staff Margo to be so supportive during your experience here at Beck & Masten Kia. Feel free to reach out to us if you need anything. Have a wonderful day.

September 11, 2024

Check in went smoothly, work was done on time and good customer service was given. More

by Stephen.v.burrows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margaret bearb
Report | Print
Sep 13, 2024 -

Beck & Masten Kia responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

September 11, 2024

Everytime I take the van to get a oil change I find grease on someplace in the van. Totally unacceptable. And told they can either take it back to be cleaned or take it that way and grease is not compl More

by corriekeegan111913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Report | Print
Sep 15, 2024 -

Beck & Masten Kia responded

corriekeegan111913, Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at pday@group1auto.com. I look forward to speaking with you. Patrick Day General Manager

September 10, 2024

Margo is amazing. They always take great care of all of my service and repair needs More

by tamica1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo
Report | Print
Sep 11, 2024 -

Beck & Masten Kia responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

September 06, 2024

Service was well done in a timely fashion Customer service was impeccable Madison was excellent More

by Wesley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison
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Sep 07, 2024 -

Beck & Masten Kia responded

Hi Wesley, we're happy you found Madison to be so supportive during your experience here at Beck & Masten Kia. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 05, 2024

The dealership is fine, Jason, who took care of me was very efficient explained everything thoroughly. My only complaint is what I’ve had for a while is that I just don’t feel like it should take three ho More

by Mjherts5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Sep 10, 2024 -

Beck & Masten Kia responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to address your concerns and to earn your business, please contact me at eliasperez@group1auto.com. I look forward to speaking with you. Elias Perez, Service Director

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