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Beck & Masten Kia

Tomball, TX

Overview
Reviews
Vehicles
4.4
319 Reviews
Call Dealership (281) 655-3066

25503 Tomball Parkway

Tomball, TX

77375

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Showing 319 reviews

October 01, 2024

Very nice staff. Lots of inventory to choose from.. no pressure from sales consultant James Carter More

by afb33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Carter
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Oct 04, 2024 -

Beck & Masten Kia responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 30, 2024

The wait time is a bit long, but as far as I can tell the oil change was good. More

by Hannah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Maldonado
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Oct 05, 2024 -

Beck & Masten Kia responded

Thank you for your feedback. While I’m pleased to hear you received good service, I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. Brian Smith, General Manager briansmith@Group1Auto.com

September 28, 2024

Great friendly service and quality workmanship. Always greeted with a smile and a greeting whoever you meet. More

by adivin43@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison
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Sep 30, 2024 -

Beck & Masten Kia responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 28, 2024

Margo was great! She kept me aware of the service and offered a ride home because of the recalls. However, I didn't appreciate someone eating a piece of my gum and le More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo
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Dec 13, 2024 -

Beck & Masten Kia responded

Thank you for your review and we apologize for the inconvenience.

September 27, 2024

Service didn't take long! They were able to get my recall completed at the same time of my service. Thanks! More

by msslove06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Sep 30, 2024 -

Beck & Masten Kia responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 25, 2024

Quick, quality work, customer service is outstanding, went above and beyond my expectations, will use them again More

by Abigail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
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Sep 28, 2024 -

Beck & Masten Kia responded

Hello Abigail, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

September 22, 2024

Always the best service compared to other Kia dealerships where I had negative experiences Good job More

by denadejay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Maldonado
Report | Print
Sep 28, 2024 -

Beck & Masten Kia responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 21, 2024

There was an issue with maintenance but the sales manager fixed it really quick. Great service. More

by Miguel Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac
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Sep 28, 2024 -

Beck & Masten Kia responded

Hi Miguel, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

September 21, 2024

I always get good customer service at this dealership. Jason is always good to me went in come in for services. Mrs Brown Thanks More

by Darlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Sep 28, 2024 -

Beck & Masten Kia responded

Hi Darlene, thank you for your kind review; we are happy to pass along your comments to Jason and Brown here at Beck & Masten Kia! Please don't hesitate to reach out if there's anything additional we can do for you.

September 21, 2024

Excellent service provided by the entire staff especially Mr Jesus. Thanks for your commitment and service to making our new car experience great!!!! You put yourselves in a higher echelon above so many othe More

by Patrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus
Report | Print
Sep 22, 2024 -

Beck & Masten Kia responded

Hi Patrick, thank you for your kind review; we are happy to pass along your comments to the Jesus here at Beck & Masten Kia! If you have any further questions, please give us a call. We're always happy to help!

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