Beck & Masten Kia
Tomball, TX
Filter Reviews by Keyword
By Type
Showing 254 reviews
When I bought my used car I bought the pre-paid Oil Change package, and have regretted it ever since. I had a 10 AM appointment for my Oil Change, after a long wait to check-in, she realized that I hav Change package, and have regretted it ever since. I had a 10 AM appointment for my Oil Change, after a long wait to check-in, she realized that I have a Ford, and said the oil filter would have to be ordered adding another hour to my wait. When I scheduled the oil change, it stated on the reservation that it was a Ford, so it seems as though they should have been prepared. I feel like they make this process difficult on purpose so that I will stop coming for oil changes and they can keep my money for the pre-paid oil change package. I left the dealership after three and a half hours, for an oil change. More
As soon as I drove up and was met by the advisor I felt under pressure, she immediately started telling me I needed 2 tires and a front alignment...this was even before I had the tech inspect the car....I under pressure, she immediately started telling me I needed 2 tires and a front alignment...this was even before I had the tech inspect the car....I said I didn't want nothing more than the oil change I had made an appointment for. It took approx 2 hrs for an oil change, why have an appointment if it takes 2 hrs...I was not impressed and felt they were there to make a commission. I will take my business back to Cowboy Kia. More
This dealership makes the anxiety of buying a car nonexistent. I have purchased two cars from them and each time they made the process go just about as smooth as I think making big purchases could go nonexistent. I have purchased two cars from them and each time they made the process go just about as smooth as I think making big purchases could go. My most recent experience was supported by T.J. He made sure I understood each step and gave me solid advice. I'll be a Beck and Masten Kia owner for life. More