Beck & Masten Kia

Great service with a smile did not push me to get more work done which I appreciated work done which I appreciated More

Service department is very friendly. Jason and Madison have treated me well. I have no experience with sales team yet. Jason and Madison have treated me well. I have no experience with sales team yet. More

Had my KIA Soul serviced they had it ready before time I was given. Return the car for front brakes and brake fluid flush and work was completed without any problems and price was exactly what I was quoted. was given. Return the car for front brakes and brake fluid flush and work was completed without any problems and price was exactly what I was quoted. More

Amir was an excellent salesperson to work with. Kind, attentive, hard working, and really listened to us. Kind, attentive, hard working, and really listened to us. More

I am pleased with the service provided by this establishment thus far. Mr. Armir Mikhael was particularly helpful in providing me with detailed explanations and assisting me in acquiring my new ve establishment thus far. Mr. Armir Mikhael was particularly helpful in providing me with detailed explanations and assisting me in acquiring my new vehicle, which I am very pleased with. More

Very prompt, and courteous! Met with a friendly smile with expedited service, in and out for an oil change within the hour! Met with a friendly smile with expedited service, in and out for an oil change within the hour! More

I’m extremely disappointed with the service offered at Beck And Masten Kia in Tomball today. I had a service appointment for a recall last Tuesday that I rescheduled due to being sick. Today, I went for m Beck And Masten Kia in Tomball today. I had a service appointment for a recall last Tuesday that I rescheduled due to being sick. Today, I went for my rescheduled appointment, where I was told it would take 2-4 hours. I was also told there are a total of three recalls on my car, not just the one I scheduled to remedy today. I had my parents follow me to go to lunch and shop while I waited, rather than get dumped off within a 10 minute radius by your Lyft service. I live almost 40 minutes away, and you are the closest Kia dealership. We went to lunch, and before our food even arrived to the table, I got a text saying my car was ready. I thought that was a mistake, because it was way less than 45 minutes, if that. I called to see if it was really ready, and I was told my service rep would call me back shortly, which she did not. We went shopping, and I called again. She answered the call and told me that it was indeed ready, and that they completed all three recalls. When I arrived to pick up my car, another service rep told me that nothing was done to my car, but that the back ordered parts were ordered for the repairs, which could take several weeks. When I inquired as to why I couldn’t just give my VIN over the phone the first time I called to schedule, or even the time I called to reschedule, I was told they have to put eyes on the car. I could have been asked for my VIN and parts could have been ordered. What happened today was a huge drop of the ball. This place needs to learn how to clearly communicate amongst themselves and with their customers. I have no car note. Two vehicles on your lot caught my eye, but you can bet your last dollar that I wouldn’t give you one penny of my money. It was so frustrating to drive that far, have family follow for my own safety, and then have absolutely nothing done, while being told it was completed. More

Everything was great and process was seamless. TJ was wonderful and a tremendous help! Thanks! TJ was wonderful and a tremendous help! Thanks! More

Service advisor Sunni always goes above and beyond. She is friendly, knowledgable, and instills confidence in the service to customers. She is a valuable asset to this dealership She is friendly, knowledgable, and instills confidence in the service to customers. She is a valuable asset to this dealership More

My sales Gavin explained me in great details. If I decide to buy my next car without a doubt I will go for this dealership. Wonderful staff always willing to help If I decide to buy my next car without a doubt I will go for this dealership. Wonderful staff always willing to help More