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Beck & Masten Kia

Tomball, TX

Overview
Reviews
Vehicles
4.4
321 Reviews
Call Dealership (281) 655-3066

25503 Tomball Parkway

Tomball, TX

77375

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Showing 321 reviews

November 19, 2024

The service is outstanding. Our Service Advisor, Margo, always takes great care of us. She has our Telluride washed and ready to go when she promised. More

by lvshort83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo
Report | Print
Nov 21, 2024 -

Beck & Masten Kia responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

November 19, 2024

This is the third car I have purchased from Beck and Masten, I am realy pleased with all the help I have received. Good dealership and a very good vehicle I just purchased. TJ the salesman was very help More

by Seladenheim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ January
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Nov 21, 2024 -

Beck & Masten Kia responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 18, 2024

Service is severely lacking. Cannot trust that work is done properly. Took vehicle in for recall and service lied about repairing or fixing problem More

by philsuitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Lucas
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Nov 21, 2024 -

Beck & Masten Kia responded

philsuitt, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced during your recent service visit. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Loab Burke General Sales Manager lburke@Group1Auto.com

November 18, 2024

Great service very quick Jason very accommodating and helpful in taking care of my kia soul More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason lucas
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Nov 21, 2024 -

Beck & Masten Kia responded

Hi Nick, thank you for your kind review; we are happy to pass along your comments to Jason here at Beck & Masten Kia! We are always more than happy to assist you if anything else comes up. Take care!

November 16, 2024

Week wait for recall fixes and 2 tires, and they didn't even replace the eight tire More

by matthew smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason
Report | Print
Nov 21, 2024 -

Beck & Masten Kia responded

matthew smith, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to your recent service visit. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Loab Burke General Sales Manager lburke@Group1Auto.com

November 16, 2024

I have been coming to Beck and Masten Kia for almost 4 years now and I have never had any issues when getting my vehicle serviced. I would highly recommend this dealership! More

by edaniellej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure. Different every time.
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Nov 19, 2024 -

Beck & Masten Kia responded

Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

November 15, 2024

They took extremely good care of my electric car and finished within the time quoted. More

by dmshome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo Bearb
Report | Print
Nov 18, 2024 -

Beck & Masten Kia responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 14, 2024

Great service, good deal, no hassle. Brandon Wilson and Anushka were great to work with. More

by Rvanderveur
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Nov 18, 2024 -

Beck & Masten Kia responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

November 13, 2024

Courteous service adviser, prompt service & punctual timing. Clean customer waiting area. Provided me with a ride home without hesitation. More

by BSL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Lucas
Report | Print
Nov 14, 2024 -

Beck & Masten Kia responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 12, 2024

Customer service for maintenance and repair was subpar. Car kept five days, one update. Disappointed. More

by libber63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnny
Report | Print
Nov 14, 2024 -

Beck & Masten Kia responded

libber63, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Brian A. Smith General Manager briansmith@Group1Auto.com

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