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Beck & Masten Kia

Tomball, TX

4.3
254 Reviews

25503 Tomball Parkway

Tomball, TX

77375

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Showing 254 reviews

August 29, 2024

Friendly people, good informed information, made the experience smooth. My salesman Jeremy is a great person. More

by lt2harris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy philips
Sep 01, 2024 -

Beck & Masten Kia responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Kia. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 26, 2024

Great experience. Cesar was kind and not pushy. Found the car I was looking for and had it ready to test drive. More

by Kristidcox
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar
Aug 31, 2024 -

Beck & Masten Kia responded

Hi, we're happy you found our staff Cesar to be so supportive during your experience here at Beck & Masten Kia. Feel free to reach out to us if you need anything. Have a wonderful day.

August 25, 2024

There is no connection between different departments. One can say it is okay, next say nothing, and you can spend your time just by waiting for someone, and by the end get a surprise result a lost your t More

by AbzalK
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
SalesP (said I can pay by ApplePay, it was wrong); FinDep manager said I can take car and pay in fewdays, itswrong; Sales manager, don’t remember his name, promised to replace windshield, still waiting for it; One promised to give paper for his promise.
Aug 31, 2024 -

Beck & Masten Kia responded

AbzalK, Thank you for informing me about your recent experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Brian A. Smith General Manager briansmith@Group1Auto.com

August 22, 2024

Every single person at this dealership was doing an excellent job! Jason is the best service man in the business! Excellent customer service and great work on my car. The a/c is so cool! And the oil ch More

by sharoncook57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Aug 24, 2024 -

Beck & Masten Kia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Kia. We are always more than happy to assist you if anything else comes up. Take care!

August 22, 2024

We were greeted and helped by a sales associate right when we walked in the door. More

by Giesekela
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavian
Aug 24, 2024 -

Beck & Masten Kia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Kia. We are always more than happy to assist you if anything else comes up. Take care!

August 20, 2024

Way too slow, still had my alignment with a red number after completion and wasted 2+ hours doing an inspection I specifically said not to do. Coupon saved me $100 but not worth it. More

by pat
Workmanship
Recommend Dealer
Yes
Employees Worked With
Rosenbaum
Aug 24, 2024 -

Beck & Masten Kia responded

Pat, Thank you for informing me about your recent experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Brian A. Smith General Manager briansmith@Group1Auto.com

August 20, 2024

I’ve brought my car in twice for recalls. Both times they’ve been unable to complete all the work. Perhaps it’s not their fault but it’s inconvenient for me. Hopeful third time will be the More

by Trish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo
Aug 24, 2024 -

Beck & Masten Kia responded

Trish, Thank you for informing me about your recent service experience, concerning your recalls. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Brian A. Smith General Manager briansmith@Group1Auto.com

August 20, 2024

Jason took care of the service needs on my Sorento. He did everything in his ability to male sure I was satisfied. Usually I have issues with the dept, but today was a good day! Thnx Jason! ;) see you More

by Chepita Angie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Lucas
Aug 23, 2024 -

Beck & Masten Kia responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jason! Please don't hesitate to reach out if there's anything additional we can do for you.

August 20, 2024

Service was amazing. Super fast and returned my car exactly how it was and in a timely matter More

by Alyssaatch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo
Aug 23, 2024 -

Beck & Masten Kia responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 15, 2024

Mrs Bearb makes me feel very satisfied that all my vehicle needs are meet and she has it done in a timely manner. More

by edgarjackson4849
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mrs Margaret Bearb
Aug 17, 2024 -

Beck & Masten Kia responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Kia. We hope you have a great day!

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