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Beck & Masten Kia

Tomball, TX

4.3
254 Reviews

25503 Tomball Parkway

Tomball, TX

77375

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Showing 254 reviews

September 11, 2024

Everytime I take the van to get a oil change I find grease on someplace in the van. Totally unacceptable. And told they can either take it back to be cleaned or take it that way and grease is not compl More

by corriekeegan111913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Sep 15, 2024 -

Beck & Masten Kia responded

corriekeegan111913, Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at pday@group1auto.com. I look forward to speaking with you. Patrick Day General Manager

September 10, 2024

Margo is amazing. They always take great care of all of my service and repair needs More

by tamica1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo
Sep 11, 2024 -

Beck & Masten Kia responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

September 06, 2024

Service was well done in a timely fashion Customer service was impeccable Madison was excellent More

by Wesley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison
Sep 07, 2024 -

Beck & Masten Kia responded

Hi Wesley, we're happy you found Madison to be so supportive during your experience here at Beck & Masten Kia. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 05, 2024

The dealership is fine, Jason, who took care of me was very efficient explained everything thoroughly. My only complaint is what I’ve had for a while is that I just don’t feel like it should take three ho More

by Mjherts5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Sep 10, 2024 -

Beck & Masten Kia responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to address your concerns and to earn your business, please contact me at eliasperez@group1auto.com. I look forward to speaking with you. Elias Perez, Service Director

September 03, 2024

Muy buena la atención brindada,muchas gracias a Jesus por la atención q tuvo conmigo More

by aronpanequeadriel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus
Sep 06, 2024 -

Beck & Masten Kia responded

Hola, estamos muy contentos de haberte brindado una experiencia tan positiva! Siempre estaremos encantados de ayudarle si surge algo más. ¡Cuidarse!

September 03, 2024

Jim in parts department, knew exactly what I needed to fix those chips on my tailgate! More

by Ptarpey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Sep 06, 2024 -

Beck & Masten Kia responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 03, 2024

It seems it is always painful to buy a car from a dealership. All are the same between the salesperson, the detailing, and the finance person. You have to know that you will spend hours completing t More

by jfrasca2562
Recommend Dealer
Yes
Employees Worked With
Amir Mikhael
Sep 06, 2024 -

Beck & Masten Kia responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Kia. We hope you have a great day!

September 03, 2024

Gavin and Corey were great. Knowledgable, patient and super helpful. Overall great experience. Highly recommend! More

by audreylallman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gavin Hickman and Corey Rogers
Sep 06, 2024 -

Beck & Masten Kia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Kia! We are always more than happy to assist you if anything else comes up. Take care!

September 03, 2024

It seems it is always painful to buy a car from a dealership. All are the same between the salesperson, the detailing, and the finance person. You have to know that you will spend hours completing t More

by jfrasca2562
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amir Mikhael
Sep 06, 2024 -

Beck & Masten Kia responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Kia. Thanks for the recommendation, and have an amazing day!

August 31, 2024

I have a Kia and I just had another great experience with Jim Zook in the parts department and thought I’d share my thoughts about this dealership. The best thing I like about this parts department is they a More

by Rita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Zook
Sep 06, 2024 -

Beck & Masten Kia responded

Hi Rita, thanks for your praise and kind comments about Jim. We hope you have a great day!

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