Beck & Masten Kia
Tomball, TX
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Everytime I take the van to get a oil change I find grease on someplace in the van. Totally unacceptable. And told they can either take it back to be cleaned or take it that way and grease is not compl grease on someplace in the van. Totally unacceptable. And told they can either take it back to be cleaned or take it that way and grease is not completely off my visor. More
The dealership is fine, Jason, who took care of me was very efficient explained everything thoroughly. My only complaint is what I’ve had for a while is that I just don’t feel like it should take three ho very efficient explained everything thoroughly. My only complaint is what I’ve had for a while is that I just don’t feel like it should take three hours to change the oil, rotate tires and align them. More
It seems it is always painful to buy a car from a dealership. All are the same between the salesperson, the detailing, and the finance person. You have to know that you will spend hours completing t dealership. All are the same between the salesperson, the detailing, and the finance person. You have to know that you will spend hours completing the transaction. That being said, it is all about the interaction and whether you have a bad or good experience. Our salesperson, Amir Mikhael, was awesome. He was professional and patient with my father-in-law, who has Parkinson disease. The typical back and forth price negotiation ended in a great deal that he was happy about. Finance experience with Shawn Auguillard was informative and non pushy. But do your homework based on your credit rating to determine the lowest interest available in the market (e.g. credit union) and use that for them to search and match the best rate they can offer. The kia lineup is awesome. We have purchased 5 between my father-in-law and us. Beck and Masten is a great dealership and great customer oriented employees. I highly recommend you use Amir Mikhael for your new or used shopping needs. More
It seems it is always painful to buy a car from a dealership. All are the same between the salesperson, the detailing, and the finance person. You have to know that you will spend hours completing t dealership. All are the same between the salesperson, the detailing, and the finance person. You have to know that you will spend hours completing the transaction. That being said, it is all about the interaction and whether you have a bad or good experience. Our salesperson, Amir Mikhael, was awesome. He was professional and patient with my father-in-law, who has Parkinson disease. The typical back and forth price negotiation ended in a great deal that he was happy about. Finance experience with Shawn Auguillard was informative and non pushy. But do your homework based on your credit rating to determine the lowest interest available in the market (e.g. credit union) and use that for them to search and match the best rate they can offer. The kia lineup is awesome. We have purchased 5 between my father-in-law and us. Beck and Masten is a great dealership and great customer oriented employees. I highly recommend you use Amir Mikhael for your new or used shopping needs. More
I have a Kia and I just had another great experience with Jim Zook in the parts department and thought I’d share my thoughts about this dealership. The best thing I like about this parts department is they a Jim Zook in the parts department and thought I’d share my thoughts about this dealership. The best thing I like about this parts department is they actually answer the phone! So rare these days. Jim Zook is always the friendliest and most professional person to talk to. I would highly recommend Beck & Masten Kia! More