Beck & Masten Kia

Don't go to this dealership Called Amanda because their website has a virus. Was told they had a lot of new 2015 Sorento's. Got there was told they don't have any. I had an Ed Called Amanda because their website has a virus. Was told they had a lot of new 2015 Sorento's. Got there was told they don't have any. I had an Edmunds print out for a new 2015 Sorento. I purchased a new 2015 Sportster from Drey Smith. Was totally ripped off. Charged the suggested retail price. I had asked for an Edmunds report on the sportster. It took them 4 hours to get the papers ready to sign and they just let me sit while they ran their mouths with each other. Finance guy said the 100,000 mile policy cost less than the 50,000 policy. I regret every going to this place. Sent Drey Smith an email to get scratches taken care of. He never answered my email nor took my phone calls. Sean Samuel, Manager told me they have someone to do their body work on Tuesdays and he would call me Monday, July 13, 2015 when he got to work and I could bring my sportster in to get scratches & smudges taken care of and he would have a loan car ready for me. HE NEVER CALLED!!! Don't be stupid like I was. Go to another dealership. More

Easiest transaction I have ever had with a dealership! I have been searching online voraciously for weeks for the right vehicle at the right price. I had not looked at Kias much because they were generally I have been searching online voraciously for weeks for the right vehicle at the right price. I had not looked at Kias much because they were generally a bit out of my price range. After looking at a Chevy Spark earlier in the day where they could not meet my price, I went back to cars.com and started my search again. I found a 2014 Kia Soul with only 3,682 miles. It was listed at 12,997. It also had so much more in the base model than the Spark and a Versa I had looked at days before, With the Soul, I didn't feel like I was looking at a base model with the array of auto controls on the steering wheel, the side and back tinted windows that are just cute and that nicely funky green color. I called and talked to Drey Smith and i asked him the total with TT&L because I didn't want to drive there if it was out of my price range. I was short on the total price. Drey said he would work it out and we did. I headed that way, not realizing until we got there that they were ready to close. They stayed open until I had my car at my price. No hassling as I really felt like Drey listened to me when I told him what money I had to work with. I have never had this at any other dealership. Normally, when you tell them what you have to spend, the salesperson just ignores you and starts presenting costs and you have hours of, "let me talk to the manager," back and forth frustration. I did NOT have that experience here. Drey understood I was serious about what I had to spend and simply made it work without any games. He was so friendly and we laughed and talked as the paper work got done. I actually had fun for what is normally a very stressful business transaction. The big point that I realized when I got home was the total cost and actually what a deal I ended up with. Being curious, I went online and searched for the 2014 Kia Soul on autotrader and cars.com. I can tell you that with all of the listing throughout Houston, I got the absolute best price for the mileage. Not one other listings for 2014 was cheaper and either in the same price range or several thousand more dollars. However all of those cars had 30, to 50K mileage. I consider that I was buying a new car at a used car price. Thank you Beck & Masten. Let's just say that I am a happy, happy Soul tonight! More

People here are your friend until you ask questions. I drove two hours to buy a vehicle at this location. When I got there, the experience was quite pleasurable. However, I needed a cosigner. It was aro I drove two hours to buy a vehicle at this location. When I got there, the experience was quite pleasurable. However, I needed a cosigner. It was around 7:30 at night at this point. I had someone to cosign for me, however was not able to contact him to submit the credit application. So, we were unable to complete our business that evening. The next day, I successfully contacted and had the person who was to cosign with me complete the application. I was told the day before that everything would be handled the next day and I would drive off with the vehicle then. However, I was told after the application was submitted that nothing would be possible until the next day. I received a text message today from the agent that said they can't get me financing and that they suggest I try to finance through my credit union. I called the agent and spoke to him about it and asked a few questions and he said, "I am not here to argue with you...I am here to sell cars for a living." I asked to speak to Steve and I explained to him what was said to me and he apologized for it and proceeded to explain the particulars of the financing issue. Mind, I had been told several times, "we are trying to earn your business." After I had asked a few questions Steve proceeded to raise his voice at me and tell me that I was being very argumentative, that he is not going to put up with it and if I have financing issues, I should talk to my credit union. I responded by saying, "Hey, aren't you trying to earn my business?" To which he responded with, "No, at this point I am not trying to earn your business. Have a nice day."...and hung up on me. I then called and asked to speak to the GM and was transferred back to Steve. I told him who I was and paused for a moment to choose my words. He rudely stated in a raised voice, "Look, I'm not going to sit here in silence. What do you have to say?" I said, "Sir, I am only..." He cut me off by saying that I have no business buying a car there and not to call back. He hung up on me a second time. This was the worst experience I have EVER encountered! I will never go back! As a matter of fact I am going to tell anyone and everyone I know to spread the word about this dealership. The people are rude, disrespectful to customers, and have no business in a customer service field. More

I purchased a 2013 Sorento thru Harvey Greenway(sales) on 5-2-2013 & asked to send thru my debit card for the full $22,629.27. I was turned over to finance to complete the financial end & delt with Eddie Rey 5-2-2013 & asked to send thru my debit card for the full $22,629.27. I was turned over to finance to complete the financial end & delt with Eddie Reynado. Not only was he rude & defensive when asked a simple question regarding a statement on the Buyers Order but he informed me the only reason he could not put the entire amount thru was because it was after 5pm & it only allowed him $1000 debit. He then said the ONLY way for me to pay this was to drive the 1hr. distance again the next day & bring a certified cashiers check. I explained that was not possible & Harvey(saleman) confirmed that wasn't necessary & to mail a personal check. I contacted my bank on 5-3rd & the bank manager was to contact Eddie & confirm sending thru the $21,629.27 on my debit card. I received a call from my bank on Monday saying she had left 6 messages over 3 days for Eddie & could not get him to call her back. I immediately contacted the General Manager"Mitch" & he said he would handle this immediately. I again received a call from my bank on 5-9-2013 saying Kia still had not contacted her or tried to run the debit thru. I contacted the dealership AGAIN & was told the GM"Mitch" was fired the very day I spoke with him & again it was turned over to Eddie to handle. I then received a call from Steve Koeulnicky(also in finance) & after explaining the problem, he said he would handle it. My next call came from my bank saying according to Steve they could not run more than $3000 thru on a dibit card & I was needed to go to bank & authorize a Cert. Cashers Check sent to Kia. I contacted Steve & asked why he did not bother to inform me of this when we spoke & he lied & said he did. The only thing he said to me was he would check into this problem & get it handled!!Luckily, before having to handle the check at the bank the next day(5-10) I received a call from my salesperson Harvey Greenway, apologizing for total screwup in the finance dept. & assuring me they could & would send this debit thru.(1st he had heard of problem was today) I had already called around 3 other Kia dealerships & was told debit's in that amount were standard & not a problem. I feel that Kia should be aware of the mishandling by their entire finance dept. of this dealership & the bald faced lie told to a customer to deny an employees incompetance. Let me say again, the salesperson Harvey Greenway was honest, thorough & VERY pleasant to deal with. It scares me to think what a screwup the finance dept. would have caused if I was trying to pay other than CASH.....I am recommending the dealership ONLY because I had great service from Salesman & am expecting the new GM, Pete Trammel, to handle the finance department incompetance. More

We chose Beck & Masten Kia because it had such great reviews and we don't regret it at all. We worked with Len Worsham. My Fiancee was the only one who has credit built up but it is still very poor. We reviews and we don't regret it at all. We worked with Len Worsham. My Fiancee was the only one who has credit built up but it is still very poor. We weren't sure if we were going to be able to get a new car. Despite our challenges Len and the Finance department worked extremely hard for us and got us a NEW car in her name alone, no co-signer needed! On top of that we got the color we wanted and it is completely new! Len asked us how we were constantly as we waited and we were very clued in on what was going on as we waited. He even cleaned the car and filled up the tank for us before we left! It was the most amazing car experience we have had. Highly Highly recommend! More