Beck & Masten Kia

The service dept fixed the issues with my car with no problems. It did take much longer than expected to complete the repairs, but they were waiting on a part. My biggest complaint was with our service a problems. It did take much longer than expected to complete the repairs, but they were waiting on a part. My biggest complaint was with our service advisor. She gave no feedback and never responded to questions when asked. More

This was my 2nd time getting service. Johnny was outstanding. Got me jn and out sooner than I expected. Attentive and efficient. That is how it should be. Johnny was outstanding. Got me jn and out sooner than I expected. Attentive and efficient. That is how it should be. More

They always provide an excellent service. I would definitely stay with them for any service needed. I would definitely stay with them for any service needed. More

I was welcomed at the door. The service rep was professional and handled everything. My service was fast and efficient . It was a great experience. The service rep was professional and handled everything. My service was fast and efficient . It was a great experience. More

Good dealership with friendly staff, quality service but quirks with appointment scheduling and wait time. quirks with appointment scheduling and wait time. More

Be aware when giving this dealership a deposit to hold a quote for a potential purchase. On December 18th I notified them I was not going forward with a purchase, and followed up twice with the sales agent quote for a potential purchase. On December 18th I notified them I was not going forward with a purchase, and followed up twice with the sales agent as to the disposition of my deposit. I then followed up with the finance department on January 2nd, and was told the credit was initiated that day. On January 7th I spoke with the manager, who sent me a copy of the credit implementation that he sent on January 7th, which tells me they had never initiated the credit until 20 days after I notified them I was not going through with the quote. 22 days after requesting the return of my deposit, it is still not available. More

The staff were informative and friendly. The wait was longer than expected. Always pleasant when I visit. The wait was longer than expected. Always pleasant when I visit. More

Very limited communication at service department. They use the SMS system but, they do not answer messages promptly. They use the SMS system but, they do not answer messages promptly. More

Margo Bearb took great care of me today and made sure I got everything done with my car the needed done. I appreciate you and your customer service! :) got everything done with my car the needed done. I appreciate you and your customer service! :) More

My experience was very good, they served me very kindly. . The saleswoman and the finance person served us very well. . The saleswoman and the finance person served us very well. More