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Beck & Masten Kia

Tomball, TX

Overview
Reviews
Vehicles
4.4
319 Reviews
Call Dealership (281) 655-3066

25503 Tomball Parkway

Tomball, TX

77375

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Showing 319 reviews

April 26, 2025

Great service. Margo was great and Robert, the service tech was very knowledgeable and explained the issue very clearly. Great job by both. More

by Gfresh22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo, Robert
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April 25, 2025

Kenzel made the overall process of buying a new vehicle quick, easy, and painless. He made the extra effort to work efficiently throughout the whole process. He constantly communicated status updates and h More

by frank.cummings88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny
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April 25, 2025

Jason made it easy and professional all the service for me since he explained everything I needed to know about my car service, I felt in good hands. More

by Umanzorja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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April 24, 2025

Margo was great to work with at the dealership. She was very helpful and kind More

by Nancywwilson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Margo
Report | Print
April 23, 2025

It was time for a good checkup on my Kia Soul. Funny, I was about to write, “it was time for a good checkup on my soul”. That’s a funny thought. Anyway, Margo got me checked in quickly and com More

by Sheila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo B and the Service Department.
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Apr 25, 2025 -

Beck & Masten Kia responded

Hi Sheila, thank you for taking the time to leave a review for us at Beck & Masten Kia. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 23, 2025

Made an appointment thinking it would be quicker service, but it still took to long of a wait. More

by HPD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison
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Apr 24, 2025 -

Beck & Masten Kia responded

Thank you for your feedback, and we sincerely apologize for the delay to your appointment. We understand how valuable your time is and truly appreciate your patience. We're continuously working to improve our workflow and overall experience. We hope to serve you more promptly on your next visit! Elias Perez Service Manager eliasperez@group1auto.com

April 22, 2025

Had an appt at 8am for oil change 21/2 hours later finally left dealership. Customer service was terrible More

by Robconrey45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Customer service rep. Don’t know name
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Apr 24, 2025 -

Beck & Masten Kia responded

Thank you for your feedback, and we sincerely apologize for the delay to your appointment. We understand how valuable your time is and truly appreciate your patience. We're continuously working to improve our workflow and overall experience. We hope to serve you more promptly on your next visit! Elias Perez Service Manager eliasperez@group1auto.com

April 18, 2025

Service department is sub par the advisors don't follow through before releasing a vehicle, they have a text app tonget updates and I have had no communication back from my advisor. Terrible customer servi More

by mgutchak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Margo and Cameron
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Apr 23, 2025 -

Beck & Masten Kia responded

Thank you for sharing your experience. We're sorry to hear that our service did not meet your expectations. Your feedback is important to us and helps us improve. If you have an questions or would like us to discuss further, do not hesitate to reach out to me directly. Elias Perez Service Manager eliasperez@group1auto.com

April 16, 2025

Margo, my service advisor, was awesome. She was knowledgeable, friendly and willing to answer all my questions. She was very professional when explaining the service process. More

by DruFreeasabird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margo
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Apr 17, 2025 -

Beck & Masten Kia responded

Hi, we're happy to hear you had such a positive experience with Margo! Feel free to reach out to us if you need anything. Have a wonderful day.

April 16, 2025

Grear service and the timing for repair xas great, i would tell my family how good it was. More

by MURPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Maldonado Beck
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Apr 18, 2025 -

Beck & Masten Kia responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

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