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Beck & Masten Kia
Tomball, TX
345 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 345 reviews
May 17, 2025
Excellent customer service, professionalism, Mr. Caleb, very respectful and professional, demonstrating knowledge and security, excellent customer service, the entire time I was there, he informed m Caleb, very respectful and professional, demonstrating knowledge and security, excellent customer service, the entire time I was there, he informed me everything relevant to the service they did in the workshop to my truck. More
by yanirenava3
Employees Worked With
Sr. Caleb
May 17, 2025
Just love the comfort of feeling like family. Having that nephew or niece makings sure their Dad or Mom is providing a great deal and service of being apart of a great family Having that nephew or niece makings sure their Dad or Mom is providing a great deal and service of being apart of a great family More
by thelena_729
Employees Worked With
Jalal
May 16, 2025
They forgot to start working on the car until the day they promised to return it. Weren't picking the phone, didn't start working until I showed up at dealership and talked to the manager. Unacceptable! they promised to return it. Weren't picking the phone, didn't start working until I showed up at dealership and talked to the manager. Unacceptable! More
by Alex
Employees Worked With
Johny Maldonado, Elias
May 15, 2025
No nonsense! Asked what was looking for, had it in stock. Told them I was shopping and they took another offer I had gotten and beat it. Finance was a breeze. Zer Asked what was looking for, had it in stock. Told them I was shopping and they took another offer I had gotten and beat it. Finance was a breeze. Zero pressure, great deal More
by Jabbathehottie
Employees Worked With
Muhammad Waqas Khan
May 15, 2025
Very clean dealership with nice amenities. Friendly, professional team. Jason Lucas is an exceptional service advisor. However, it shouldn’t take over 3 hours for an oil change and tire rot Friendly, professional team. Jason Lucas is an exceptional service advisor. However, it shouldn’t take over 3 hours for an oil change and tire rotation. More
by Les
Employees Worked With
Jason Lucas
May 10, 2025
They originally told me my vehicle will be ready on Tuesday, Wednesday at the latest, but I did not end up receiving my vehicle back until late Friday afternoon. Communication was poor on the dealershi Tuesday, Wednesday at the latest, but I did not end up receiving my vehicle back until late Friday afternoon. Communication was poor on the dealership end. I called several times to check on the status of my vehicle and would always be told that I would receive an update soon, however, hours would go by without any updates. For the outrageous prices they charge for repairs, you would expect much better customer service. Extremely dissatisfied, would not recommend getting any vehicle serviced here. More
by Roszakjg
Employees Worked With
Jalal
