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Beck & Masten Kia

Tomball, TX

4.6
472 Reviews

25503 Tomball Parkway

Tomball, TX

77375

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Showing 472 reviews

November 24, 2025

I scheduled an appt to have a service on my vehicle. When I arrived there was an employee outside greeted me confirmed my appt, service team member Johnny spoke to me and offered me a better service tha More

by brit_albrecht1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHNNY
Nov 24, 2025 -

Beck & Masten Kia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Kia! If you have any further questions, please don't hesitate to reach out!

November 23, 2025

Wonderful people, polite. Not pushy. Bravery patient with an customer unsure of which vehicle she wanted. Helped make decision on purchase. very helpful More

by Pegasus19575
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny
Nov 24, 2025 -

Beck & Masten Kia responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Beck & Masten Kia. If you have any further questions, please don't hesitate to reach out!

November 23, 2025

We had a great experience with the service department! Our car had to be towed to the service center on a Saturday and they fixed everything the same day. Everyone was courteous and we felt we were provid More

by lrobertson070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb
Nov 24, 2025 -

Beck & Masten Kia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Kia! Thank you again, and have a fantastic day!

November 21, 2025

Johnny is always a great help very great customer service and always go over a beyond need more like him More

by Breterryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnny
Nov 23, 2025 -

Beck & Masten Kia responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Kia. Please don't hesitate to reach out to us if there's anything more we can do!

November 18, 2025

Great quality service, advisors and managers really helpful. Time efficient and very straightforward. Good job. More

by cruzsteven23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb
Nov 20, 2025 -

Beck & Masten Kia responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 14, 2025

The dealership is clean and welcoming. Was kept apprised of the service progress. All okay. More

by Kittymom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Nov 16, 2025 -

Beck & Masten Kia responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 13, 2025

Beck and Masten always does an awesome job of fixing my car and keeping me informed. Caleb was wonderful and very personable. More

by ellholloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb
November 12, 2025

They are customer focused, attentive and respectful to work with. I moved dealerships to this one specifically because of how they treat the customer. More

by cellenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Maldonado
Nov 14, 2025 -

Beck & Masten Kia responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

November 11, 2025

I came in for an oil change on my brand new k4 and they said the transmission was leaking, which turned into the oil pan leaking, which turned into the coolant needed flushing, they didnt flush it right an More

by Jimmy.sherlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason
Nov 14, 2025 -

Beck & Masten Kia responded

We're very sorry for the inconvenience and delays experienced while your new vehicle was in service. We under how frustrating that can be, and we truly appreciate your patience while our team work to resolve the issue. We're glad to hear your vehicle is back with you and hope it's now performing as expected. If you have any further concerns or questions, please don't hesitate to reach out to our team. Elias Perez Service Director 281-655-3134 eliasperez@group1auto.com

November 11, 2025

We purchased my Sportage 6/30 with amazing service. We just took it in to get the oil changed and we couldn’t have asked for the process to go any smoother. We are extremely satisfied! More

by Meganlrucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb
Nov 14, 2025 -

Beck & Masten Kia responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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