Beck & Masten Kia

I dropped off my car at Beck & Masten Kia at 7 a. m. for multiple services, clearly stating that the oil change was my top priority. I even told them that if other services couldn’t be completed that m. for multiple services, clearly stating that the oil change was my top priority. I even told them that if other services couldn’t be completed that day, it was fine, as long as the oil change was done. By midday, I was notified that no work had been done at all. To make matters worse, they wanted to keep my vehicle longer without offering a rental car or any alternative. How do they expect customers to get around or even pick up their cars when they don’t provide proper accommodations? This dealership acts like customers have no jobs, can magically teleport home, or somehow don’t need transportation. They also took 30 minutes to arrange an Uber for me, only to tell me, once I was IN THE UBER, hat they close at 6 p.m., and it looked like I wouldn’t make it back in time. Then they had the audacity to tell me they wouldn’t release my car! I had to argue just like I did for the Uber. That it is not my problem that they took their time to provide me my uber. If this dealership has the nerve to waste customers’ time—like they did with mine, staring at my car the whole day without doing anything—they can waste their own time and wait until I get there for my vehicle. To make matters worse, these service providers wanted to do my oil change at the end of the day and then said I’d have to wait until the next day to get my car. How do they justify not completing a simple oil change during an entire eight-hour day? On top of the terrible service, the sales team is just as bad. They offer fake "great deals" on trades, only to later undervalue your car to make the trade completely unfair. Last time I checked, you want my car, ma’am, not the other way around. To top it all off, they give you a hard time even for something as simple as arranging an Uber, especially if it’s outside a 10-mile radius. This place is a joke. The lack of communication, respect for customers' time, and basic customer service is unacceptable. I will not be returning. More

This is a great place dealrship to buy from. They are not hounds like most places I've been to. The buying process was easy and fun. All the extra add-ons when buying are not attached to the sal They are not hounds like most places I've been to. The buying process was easy and fun. All the extra add-ons when buying are not attached to the sale price. More

Their communication is terrible, they rarely call me to update me on anything, I have to reach out to them. They’re incredibly unorganized and all over the place, nobody was ever on the same page and since update me on anything, I have to reach out to them. They’re incredibly unorganized and all over the place, nobody was ever on the same page and since this was my first car buying experience, I was hoping for more clarification or explanation on what was going on, but they didn’t really explain anything at all. Thankfully I had someone there who knew what questions to ask because otherwise I wouldn’t have gotten any info. Just sign here. Also, on more than one occasion they’d have me come up there for “something quick” and keep assuring me it would be fast and take no time at all and then we’re siting there for 4+ hours. Incredibly frustrating. Would not recommend Beck and Masten Kia for car buying at all. More

This dealership used to be great but not anymore. There is no sense of urgency, communication is terrible. You drop off your car and it takes a week for minor things or to even look at it. Do NOT There is no sense of urgency, communication is terrible. You drop off your car and it takes a week for minor things or to even look at it. Do NOT take your vehicle here for service unless you have 2 weeks to go without a car. Will never buy another car from here. More

I had a couple of recalls and my Telluride needed to be serviced. Margo, who knew that I was waiting, gave me a realistic timline and kept me updated. serviced. Margo, who knew that I was waiting, gave me a realistic timline and kept me updated. More

I always have a great experience at Beck and Masten Kia. Johnny was super helpful and thorough. Johnny was super helpful and thorough. More

Margo my customer advisor offered excellent service and I greatly appreciate her clear direction and knowledge. greatly appreciate her clear direction and knowledge. More

Brandon Wilson was a super salesman and knowledgable. He made the buying experience very enjoyable. He made the buying experience very enjoyable. More