Beck & Masten Buick GMC - Service Center

We have 2 GMC vehicles that come in for regular maintenance & oil changes and when other minor boo boo's happen. My husband does not have time to deal with these kinds of daily nonsenses. So, I g maintenance & oil changes and when other minor boo boo's happen. My husband does not have time to deal with these kinds of daily nonsenses. So, I get to learn more about the innards of a car than I ever needed to know. Every single person that works there is outstandingly accomidating, professional AND HAPPY TO BE there! They don't turn over their people, so you have the same great people each time you are there. They take the time to explain everythying they are doing, why they need to do something a particular way and how much it will cost....and then the do it and it's done and you don't have to worry about a thing. They don't tell you what you should have done or why someone else messed it up or why did you let it get to be this bad???? You get "Yes, Mrs. Smith, we will take care of that for you, no problem." It's no worries at Beck & Masten. They can do it all........ More

I brought a TSB that specifically stated the problem with my older model car, they told me it was something different (and MUCH cheaper). I fixed it and got a brake job since I thought I was actually saving my older model car, they told me it was something different (and MUCH cheaper). I fixed it and got a brake job since I thought I was actually saving money, then it broke AGAIN less than 30 days later, brought it back and NOW they claim it's the expensive (over one thousand dollars) problem listed in the TSB. They hooked me with the cheaper repair so I would spend money on a vehicle not worth repairing, had they told me the true nature of the problem, I would have purchased another vehicle rather than waste money on the old one. The manager is NEVER available in person or on the phone, and does not return calls - he has the employee call you back and tell you what he said. They aren't members of the Houston BBB and have an UNSATISFACTORY rating. They responded with a 10% discount and said I was "not cordial" to their manager, whom I have never even spoken to. I ended up getting a one-year-old vehicle from a decent dealership instead. More