Beck & Masten Buick GMC - Service Center

Tell them the service you want and they deliver with excellent customer service every time. I travel 35 minutes when there is a GMM dealer (Texan- In Humble) minutes away but Beck and Masten does not tr excellent customer service every time. I travel 35 minutes when there is a GMM dealer (Texan- In Humble) minutes away but Beck and Masten does not try to over charge and mislead customer- Much Appreciated More

Service department was ready for me at agreed time. Service was immediately started and completed in less than an hour. Service was immediately started and completed in less than an hour. More

I wanted to than the dealership for hiring Christopher! ! Had an amazing experience with his service to excellence!! Please make sure you recognize him!! ! Had an amazing experience with his service to excellence!! Please make sure you recognize him!! More

Oil change on my 2019 GMC Sierra was quick an efficient. I was surprised to learn that my model(Elevation), took 8 quarts of oil instead of 5! They did let me use the coupon I received in the mail($29.95 I was surprised to learn that my model(Elevation), took 8 quarts of oil instead of 5! They did let me use the coupon I received in the mail($29.95+ 3 extra quarts), which is still better than $75-$150! Thanks! More

It takes about two hours for an oil change my nine-year-old kid can do an oil change in 20 minutes. Every time I leave my check engine light is on within an hour nine-year-old kid can do an oil change in 20 minutes. Every time I leave my check engine light is on within an hour More

Every thing seemed fine. My only issue was that always in the past, they would wash the car. They didn’t this time. Did you stop doing that? My only issue was that always in the past, they would wash the car. They didn’t this time. Did you stop doing that? More

Absolutely terrible service from the start. I will never let them service my vehicle again. Made an appointment to drop it off. 2 days later I call to check on it and am then told they are a I will never let them service my vehicle again. Made an appointment to drop it off. 2 days later I call to check on it and am then told they are a week to a week and a half before they even get to it. Then why did you make an appointment for me to drop it off. But, I left it. The next Monday I called at least 5-6 times. Left messages on voicemail and with 2 of their employees. And yet no one ever called me back. Showed up Tuesday morning at 8:00 am and canceled my service. I guess they are just too busy and don’t care about their customers. Their response, “sorry we couldn’t do better”. You will see this review on google as well. More

Everything was done in a timely manner. Wesley kept us very well informed. Thank you. Wesley kept us very well informed. Thank you. More

When you go to buy a vehicle, everything is fabulous spectacular and awesome. But when you go to the service department, a different story spectacular and awesome. But when you go to the service department, a different story More

My experience this morning was great I was in and out pretty quick. All work was done in a timely manner Justin was awesome as usual. pretty quick. All work was done in a timely manner Justin was awesome as usual. More