Beck & Masten Buick GMC - Service Center

Courteous and knowledgeable staff. Always explain issues in terms a laymen can understand. Never try to push you into spending money your not ready to spend. Always explain issues in terms a laymen can understand. Never try to push you into spending money your not ready to spend. More

This service department use to be good with Great follow up. They also had great customer service. I have been having a check engine light com on for a long time now. All I got from JC was lies. He prom up. They also had great customer service. I have been having a check engine light com on for a long time now. All I got from JC was lies. He promised a loaner car. I actually took off to leave my truck then I get a call from Keondre saying don't come in. Mean while my mileage is ticking up. I am very dissatisfied. I even bring new customers to the dealership. More

On time service, friendly service technicians. Thorough inspections and completely satisfied with the completed work. Thorough inspections and completely satisfied with the completed work. More

Excellent form of communication with the client and information provided easy to understand. Good customer service. information provided easy to understand. Good customer service. More

Service was good, the staff was nice. I appreciate the thorough inspection of my vehicle to let me know everything that was wrong with my vehicle. I appreciate the quick response from the I appreciate the thorough inspection of my vehicle to let me know everything that was wrong with my vehicle. I appreciate the quick response from their team when I had questions. They provided courtesy rides so I wouldn’t have to worry about that. This location was very organized and clean! They have long hours and I can appreciate that because it worked with my schedule. I would recommend coming here for great service! I’ll definitely return in future more quality service. More

All your advisors are exceptional and have great customer service. Lee always makes sure things are completely top notch. service. Lee always makes sure things are completely top notch. More

JohnAngel We are always so pleased with the excellent Service that we receive from Beck & Masten. Thank you Syquoia for such pleasant a and professional Service with A Smile. Service that we receive from Beck & Masten. Thank you Syquoia for such pleasant a and professional Service with A Smile. More

Always dependable and thorough. I have trust In their service department and will not take my truck elsewhere when in Houston. I have trust In their service department and will not take my truck elsewhere when in Houston. More

Horrible customer service, they just didn't seem to care. They didn't even bring my car up, they had me go look for it. I couldn't find it so they went and got my car and seemed very annoyed that they had to They didn't even bring my car up, they had me go look for it. I couldn't find it so they went and got my car and seemed very annoyed that they had to get up and do something. More

Took my truck in for repairs and requested an oil change as well. They usually wash my truck whenever take it in for service. Not only did they not wash it, they didn’t change the oil and left finger/hand p as well. They usually wash my truck whenever take it in for service. Not only did they not wash it, they didn’t change the oil and left finger/hand prints all over the inside of my windshield and the molding around it. More