Beck & Masten Buick GMC - Service Center

Great Dealership and service. They have a real nice waiting area and free coffee and donuts. They have a real nice waiting area and free coffee and donuts. More

Really attentive and professional staff in all areas. I always feel good about my experience at this dealership. My most recent visit to the dealership was for a significant warranty repair to replace/ I always feel good about my experience at this dealership. My most recent visit to the dealership was for a significant warranty repair to replace/repair my turbo. Cameron, my service advisor, kept me updated throughout the process. I was very impressed with his level of care and courtesy. More

This dealership provided excellent service. I had a leak in my tire and they were able to patch it. I had a leak in my tire and they were able to patch it. More

Service and communication is horrible. Last visit I was told by the representative how horrible service was being managed. Today 3 hours for a oil change and no communication when vehi Last visit I was told by the representative how horrible service was being managed. Today 3 hours for a oil change and no communication when vehicle was ready. I actually Ubered myself to the dealership hoping car would be ready so I could get to work. More

I love the way my car feels after the service is done. And the people are always nice And the people are always nice More

I went to have my car serviced today . I had excellent service. My time at the dealership was limited because of their quick service. I had excellent service. My time at the dealership was limited because of their quick service. More

Customer service was excellent. Timely and professional. Would recommend and will continue to use for my service needs Timely and professional. Would recommend and will continue to use for my service needs More

They didn’t repair my husband truck correctly A $600 brake job on a 2018 Canyon Leonard Gloston brake job on a 2018 Canyon Leonard Gloston More

I love the professionalism and prompt work that Beck & Masten perform. Every visit I make is just what I came in for. Keep up the great service! Masten perform. Every visit I make is just what I came in for. Keep up the great service! More

Absolutely horrible experience. I was told my service would take less than 2 hours. I scheduled specifically for this past Saturday for a “certain tech” that was only available eve I was told my service would take less than 2 hours. I scheduled specifically for this past Saturday for a “certain tech” that was only available every other weekend. 7:15 appt time. I arrived at 7. Spoke with a “Justin” who has zero customer service skills and he explained that my vehicle would not be ready until the afternoon. I explained that Cameron and another young lady both explained that my service would take less than 2 hrs and that I was fine with waiting. Justin said that there were other cars that were a higher priority and I would need to take a Lyft home and come back later that afternoon. The Lyft smelled and I also get carsick. I take the 35min ride home only to be home long enough to finally get over the nauseous feeling and get a phone call that my car is ready. At 8:35? Hmmm. Seems that I COULD have waited there for my vehicle. As I was previously told. I asked the young lady that called to tell me my car was ready why was I told late afternoon and why was I sent home? She said there was a miscommunication. How?! “Justin” had the service paperwork?! Could he not have read it?! So she proceeds to order another Lyft. When she recites the address- it’s for a SC address. Are you really sending a Lyft for South Carolina? I proceed to tell her- no. It’s the address you JUST had me dropped off at. So I have ANOTHER 35min ride back to the dealership (again getting carsick) to pick up my vehicle that I could have already been in and doing the things I had scheduled. That I canceled due to “Justin” telling me my car wouldn’t be ready until late afternoon. The communication here is horrible. This is my second vehicle here and have had nothing but issues with both. I would never recommend this dealership. And of course- management never cares. More