Beck & Masten Buick GMC - Service Center

The service department is not good. Do not take your car here to be serviced. Find another certified GMC service department. I just picked up my vehicle from the service department toda Do not take your car here to be serviced. Find another certified GMC service department. I just picked up my vehicle from the service department today and while I was running errands with my children, my vehicle stalled for the exact same reasons I took in my vehicle for service even after my vehicle was there for 9 days. More

It would’ve been nice to have my car returned at least with the exterior washed like when I turned it in. with the exterior washed like when I turned it in. More

Service and speed of service was great fast and efficient and took take to let me know everything as it was happening and took take to let me know everything as it was happening More

Service department was excellent. I will only bring my vehicle here to get service done I will only bring my vehicle here to get service done More

I’ve had the best service at Beck & Masten since they changed ownership. I really like the new advisors, especially stephen Stacy, who has been awesome. I never have to call to check on my vehicle becaus changed ownership. I really like the new advisors, especially stephen Stacy, who has been awesome. I never have to call to check on my vehicle because he always keeps me posted in a timely manner. Keep up the good work. More

Great dealership Cameron Hayes helped us with our oil change and everything went perfectly fine. change and everything went perfectly fine. More

We took our truck to get serviced here and our service advisor was knowledgeable, courteous and helpful. I would be coming back for any of my future vehicle services. advisor was knowledgeable, courteous and helpful. I would be coming back for any of my future vehicle services. More

Making an appointment for serve was a simple phone call . I was given several choices of times to make the appointment convenient. I was given an estimated 1.5 hours to complete the service when I booked it. I was given several choices of times to make the appointment convenient. I was given an estimated 1.5 hours to complete the service when I booked it. When I arrived for my appointment, a courteous young man met me at my vehicle to inform me my service advisor would meet me at my vehicle shortly. My service advisor, Sunni Felix cordially greeted my and quickly and efficiently checked in my vehicle. She advised that because of the high volume of service work that had come in, that my wait would be approximately 2-2.5 hours. She told me that because the answering center that set the appointment was not on location, they did not have a good estimate of wait times. She gave me her direct phone number when I left so I could easily check on the status of my service. When the work was completed, Sunni sent a text message which I didn't see and followed up with a phone call which I really appreciated. Sunni was out for her lunch break when I returned for my vehicle. Service advisor, Adrian, graciously took care of getting me checked out. Other than the call center's lack of awareness of the level of activity in the service department, my experience was positive because of the professionalism of the service advisors, Sunni and Adrian, and those who assisted them. More

I went in for an oil change. They were very quick and they fixed all my recalls. Great same day service! Glad to receive excellent service. They were very quick and they fixed all my recalls. Great same day service! Glad to receive excellent service. More

I went in for a simple oil change and tire rotation, and as usual I had zero issues doing so. I initiated the service in the GMC app and was actually surprised they were servicing so close to Christmas. E as usual I had zero issues doing so. I initiated the service in the GMC app and was actually surprised they were servicing so close to Christmas. Even though I’m not one to complain about wait times, considering the place was a madhouse, I felt the wait time was appropriate as usual. I’ll be back in the new year when my service is due and go ahead and get the non critical items knocked off the list (coolant and rear differential fluid exchange). More