Beck Ford - Service Center

On numerous occasions I had my vehicle serviced at the QuickLane. Each time they did a brake inspection and told me something different. First time I was told the front brakes needed to be replaced, the n QuickLane. Each time they did a brake inspection and told me something different. First time I was told the front brakes needed to be replaced, the next time I was told they were alright, the next time I was told they needed to be replaced and the next time I was told they didn't need replacing, instead I was told the back brakes needed to be replaced. This does not give me any confidence at all about the technicians employed at Beck QuickLane. I have been told that I needed a new air filter, but less than a week before I had replaced the air filter myself. It seems that Beck QuickLane is doing nothing but trying to pad their wallets. I won't be returning to Beck QuickLane or doing any future business with Beck, If anyone asks me for any recommendations as to where to go for service on their vehicles, it won't be to Beck QuickLane. You have lost a loyal customer. More

The staff there has to get better with customer service and parts depth also this would help very much. and parts depth also this would help very much. More

Base model 2017 Ford Escape, $95 for two front and one small back window wiper blades, out of $173 for a standard, not synthetic oil change, tire rotation, $95 cost of OEM Motocraft wiper blades. The tire small back window wiper blades, out of $173 for a standard, not synthetic oil change, tire rotation, $95 cost of OEM Motocraft wiper blades. The tires were recently rotated by BECKS service department just a few months ago at last regular service, this time, they didn't even rotate the tires, said the lug nuts had to be replaced they were "swollen", would cost $270.00 + tax to replace the lug nuts. I've never seen lug nuts "swell" unless they've been overtightened, the ONLY people to EVER touch the lug nuts on this car since we bought it brand new from our old FORD dealer have been FORD DEALERSHIP SERVICE TECHS. We have been taking our trucks and cars to FORD dealer services forever, but the prices, excuses about services has forced us to go elsewhere from now on. We'll never go back to BECK Ford for service or sales. More

They lied. They did not fix or even work on the car. They just said they did. It never even left my yard. They did not fix or even work on the car. They just said they did. It never even left my yard. More

Called and asked if he could come in the morning instead of the afternoon appointment, which was way better for me! Got it done and I had the rest of my day! of the afternoon appointment, which was way better for me! Got it done and I had the rest of my day! More

Professional and knowledgeable. Vehicle was ready when promised and vehicle was washed and cleaned inside. Will be back. Vehicle was ready when promised and vehicle was washed and cleaned inside. Will be back. More