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Beck Ford - Service Center

Palatka, FL

4.7
255 Reviews

255 Reviews of Beck Ford - Service Center

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March 27, 2024

Rex and the crew did a great job diagnosing a difficult problem. Rex the service writer stayed late even though he had personal plans to insure I could make it back to my home because I had to leave the ve More

by FAJOHNSTON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex
Mar 28, 2024 -

Beck Ford responded

Thank you! Your comments mean a great deal to our team! We know that you can get "satisfactory" service anywhere and that's why we set the bar high. Satisfactory isn't good enough when it comes to customer service! We truly appreciate your business and you sharing your experience with us and others. Have an awesome day!

March 26, 2024

Always appreciate the professionalism and fast service Attention to detail on my vehicle is priority More

by VATECHHOKIE51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Ricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Roser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Beck Ford responded

Thank you so much! It means a lot to our entire team to know that we're doing things on a level that keeps our customers coming back.

March 26, 2024

Service department is awesome . Very courteous and helpful. Knowledgeable and prompt. Thanks for your help More

by JRA209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Roser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Beck Ford responded

Thank you very much!! Our team appreciates your positive feedback. We'll see you next time!

March 24, 2024

Great crew to work with. Don't we wish all dealers maintance departments were this good. More

by KEEFEDONNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Ricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Roser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Beck Ford responded

Thanks Donna! We appreciate your business!

March 23, 2024

Really like doing business with them! They are helpful and kind and very aware of how you are doing while waiting for work to be done on your car or during the buying process. Very excell More

by moondance219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Buckes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Fullerton
5.0
This rating includes all reviews, with more weight given to recent reviews.
James May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Ricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Roser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carole Mahanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parker Sloan
Mar 25, 2024 -

Beck Ford responded

Thank you for providing feedback! We take pride in ensuring that our customers have the best experience possible and trust us to take care of their vehicle. We look forward to seeing you on your next visit!

March 23, 2024

No complaints, and I’ve been coming here for decades. I don’t know why a 15 word essay is required to give them a great rating. More

by EDDIESGIRL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fullerton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Ricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Roser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Beck Ford responded

We appreciate your loyalty! Have a great afternoon!

March 23, 2024

Took it in for transmission issues and thought it was fixed but still not right. Will have to bring it back again for further troubleshooting. More

by FHIRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Ricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2024

Took to quick lane for an oil change before I headed to SC. I can always depend on Beck Ford to get me in and out, Nice and knowledgeable people at Beck Ford More

by ALLENKJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Ricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Roser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Beck Ford responded

Hi KJ, Thank you for taking the time to give us a review. Have a safe trip and we'll see you next time!

March 22, 2024

Every time I have brought my vehicle in for service, the requested service has been done correctly and on time. Personnel have always treated me with respect and made me feel like my business was appreciat More

by SONNYS47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex Graham
Mar 22, 2024 -

Beck Ford responded

Happy Friday Gerald! We appreciate the opportunity you've given us to care for your vehicle! Our team is always focused on taking care of our customers and providing the best experience possible! Receiving feedback that shows we are on task with that goal is extremely gratifying. Thank you so much for taking the time to reach out to us. You're a valued customer and we will do our very best to continue to earn your business. Have an awesome weekend! See you next time!

March 22, 2024

KRISTEN MCMURRAY WAS OUTSTANDING CALLED TO TELL ABOUT MY PROBLEM SHE HAD ATECH OUT TO SEE ME IN LESS THAN 20 MINUTES CALLED TO CHECK TO MAKE SURE EVERYTHING WAS HANDLED PROPERLY AND THAT I WAS VERY SATISFIE More

by DOUG_HELSEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Ricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Roser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : KRISTIN MCMURRAY
Mar 25, 2024 -

Beck Ford responded

Hi Doug, We've just recently launched our Mobile Service option and Kristin is doing an exceptional job of heading up that department. We're very fortunate to have her on our team! Thank you for sharing your Mobile Experience with us. We'll see you next time around!

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