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Beck Ford

Palatka, FL

Overview
Employees
Reviews
Vehicles
4.8
759 Reviews
Welcome to Beck Ford Lincoln, your one-stop destination for unmatched automotive service, where experience, expertise, and exceptional customer service intertwine. At our helm is a shared vision and collective passion that drives us to redefine your auto dealership experience, always with an unyielding commitment to excellence. We're proud to be part of the vibrant community that we serve, fostering trust through integrity in all our interactions and strengthening relationships that span generations. We believe that each customer is unique and ensure that every interaction reflects our understanding and respect for this individuality.
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420 Palm Ave

Palatka, FL

32177

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Showing 759 reviews

August 18, 2026

I want to give a shout out to my service advisor Whit. I just recently bought a Ford Expedition and brought it in for service. Whit provided EXCELLENT service. More

by KCLJA1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whit
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August 18, 2026

Took truck there with issues and truck in limp mode, was told a missing fuse was apart of the problem and then charged 375.00 to fix a missing fuse.. cherry on top was being basically accused of pulling the More

by Tyg.386
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
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Aug 18, 2026 -

Beck Ford responded

Thank you for sharing your concerns. I’d like to have our Service Manager take a closer look at what happened and go over the details with you. I’ll be reaching out to him, and he will give you a call directly to discuss the situation. We appreciate you giving us the opportunity to look into it. — Carole M

Aug 18, 2026 -

Beck Ford responded

Unfortunately, there isn’t enough information in the review for us to identify your vehicle or service visit. Please contact our service manager directly at (386) 328-8881 and provide your name and vehicle information so we can pull up your records, review what was performed, and discuss your concerns with you. We’d appreciate the opportunity to speak with you and work toward a resolution. Thank you. — Carole M

August 15, 2026

Great service. Good communication Service writer Whit great prompt on return visit to get part put in More

by dusty00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Whit
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Aug 17, 2026 -

Beck Ford responded

Thanks for the great feedback! Glad Whit kept you in the loop and made the return visit for the part quick and easy. We appreciate you trusting us with your vehicle and taking the time to recognize Whit for staying on top of things! — Carole M

August 15, 2026

The professional level of customer service is a 10 out of 10!! I am a new Ford owner and was pleasantly surprised More

by carol0926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2026 -

Beck Ford responded

We love hearing this, Carol, especially from a new Ford owner! A 10/10 for customer service is a pretty great compliment, and we’re glad the experience gave you a good first impression. Welcome to our Ford family, and thank you for trusting our team. We’ll be here when you need us! — Carole M

August 14, 2026

Great service Brian was awesome And Pj treated me right fast service would go back More

by bddouglas74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2026 -

Beck Ford responded

Thank you for taking the time to share this! We’re glad Brian and PJ took good care of you and made the process quick and easy. We know your time is valuable, so it’s great to hear you were in and out without the usual hassle. We really appreciate you choosing us and trusting our team with your vehicle. We’ll be sure Brian and PJ know how much you appreciated their help! — Carole M

August 14, 2026

Always very pleased when dealing with the service department. They are efficient, friendly and they keep me updated through texts and personal phone calls if needed. I appreciate all of their effort More

by LIPSMASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Ricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hailey
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Aug 14, 2026 -

Beck Ford responded

Thank you so much for sharing this! It means a lot to know that our service team continues to make maintaining your vehicle easy and stress-free. We’re especially happy to hear that Jeremy has taken such great care of you. Keeping our customers informed and making sure they feel taken care of is so important to us. We truly appreciate your continued trust and loyalty, and we’ll be sure to pass along your kind words to Jeremy and the entire service team! — Carole M

August 14, 2026

Jason did a great job. Friendly and professional. Was ready to help and listen for any information on the truck. More

by MCCLURE.GGM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason and jesse
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Aug 14, 2026 -

Beck Ford responded

Thank you for the kind words! We’re so glad to hear Jason made your experience a great one. Being friendly, professional, and taking the time to listen and answer questions is exactly the kind of service we want every customer to receive. We’ll definitely share your feedback with Jason—he’ll really appreciate it! — Carole M

August 12, 2026

Jeremy is always courteous. He is very pleasant. Service is always quick. Very knowledgeable staff More

by rpugs03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Ricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 12, 2026 -

Beck Ford responded

Thank you! Jeremy will appreciate hearing that. We’re glad you’ve had consistently quick, helpful service and that our team has been able to take good care of you. We look forward to assisting you with the continued care of your vehicle for many years to come. — Carole M

August 09, 2026

I always service my car at Beck Ford. Jeremy in the service lane is the best. He is always helpful, fun to talk to, explains any thing you ask him, and he is a big jokster, lol. I actuall More

by TAC139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Ricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2026 -

Beck Ford responded

Thank you for taking the time to share such an honest review. It truly means a lot to us that you’ve trusted Beck Ford with your vehicles and have continued coming back to us over the years. We’re especially glad to hear how much you enjoy working with Jeremy. We agree—he’s one of a kind, and we love hearing that he has become more than just your service advisor, but a friend! At the same time, we sincerely apologize for the dirty footprints and grease marks left behind, especially after you had just taken the time to clean your car. We understand how frustrating that must have been. While we’re grateful you were able to clean it up, that’s not the experience we want you to have. We’ll make sure your feedback is shared with our service team so we can do a better job of taking care of your vehicle. Thank you for your many years of loyalty and for giving us the opportunity to make things right. We truly appreciate you being part of the Beck Ford family, and we look forward to seeing you again! I'm the Customer Experience Coordinator for Beck Auto Group. I'd like the opportunity to speak with you directly about your experience and make it right. Please call me at your earliest convenience. Carole Mahanes Customer Experience Coordinator (386) 328-0344, ext. 135

August 09, 2026

To my complete satisfaction, the Service Manager resolved an issue with repairing my vehicle. Way beyond fair. More

by ebayfriz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, don't recall the name
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Aug 10, 2026 -

Beck Ford responded

We’re really glad we were able to get this resolved for you. Sometimes things don’t go exactly as planned, but what matters is making sure we take care of the customer when they don’t. We appreciate you giving our Service Manager the opportunity to work through it with you and get you to a place you felt was fair. Thanks for trusting Beck with your vehicle. We truly appreciate it! — Carole M

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