Beaverton Kia

Bought this vehicle two and a half years ago A few weeks ago was our first interaction with the service department on a minor warranty repair issue. The interaction was very unpleasant from the get go and p ago was our first interaction with the service department on a minor warranty repair issue. The interaction was very unpleasant from the get go and proceeded to escalate as time went on and today a rather large screwdriver was discovered in the engine compartment and nobody's done any work on the vehicle since it was picked up the interaction and communication that we had with the service rep Nathan came across as rude condescending aggressive opinionated I did share these concerns with Rob the service manager and also called and left a message today regarding the screwdriver he was professional in that he listened to my concern however I don't feel like it was considered validated or taken seriously and still don't I would not recommend the Kia service department and hope not to have to have any further interaction ethos group indicated that we don't need to come back there to have our warranty work serviced they were very professional by the way and all of our interaction at one point I was told that our car was being held for a third-party rap from ethos group to come and evaluate and sign off on it we called ethos group and they said no it was approved an hour ago that there was no third party representative going out to approve the work additionally we had had an oil change done two or three days prior to bringing the vehicle in so that was scratched from the invoice however it was done and we were charged for it when we picked it up but we were told by our service rep tha t Nate that ethos group had been overcharged $25 so we would only have to pay the $20 difference again that doesn't feel very upfront and forthright to ethos group to overcharge them it was just a lot and I've never been treated in this manner in any business customer service interactions not to mention it feels really insulting because we bought two vehicles from lamphere within an eight-month period of each other the 2013 Kia Sorento on a 2019 Honda Civic and that shouldn't matter customer service should be customer service to anybody that brings there vehicle in for service rather they purchased it there or not the warranty somewhat mandates that we need to come back there for service and maintenance which makes me wonder if that's why the level of customer service is so low after the fact of the purchase having a hard time expressing just how disappointed I am and this interaction because it's not something I've ever experienced or dealt with and I'm 55 years old additionally I don't feel like the hundred plus point inspection was done because in discovering the screwdriver under the hood it was discovered that we need new motor mounts and that wasn't presented to us when we picked the vehicle up from service although we were told that a hundred plus point inspection was going to be done as part of the diagnostic and that anything discovered would be presented to us and that was given to us because we had already looked up the code that came up when the check engine light came on but we're told that it would have to be a full hundred plus point inspection to determine that that truly was what needed to be repaired and that's fine I appreciate that however we didn't get any additional information of any further repairs that may be needed in the future which is what I thought we are going to be provided we were told that the coolant that was in the vehicle was the wrong type however no coolant service or additives have been done on the vehicle since we purchased it so either it was sold to us that way used or the coolant that was in it was fine we did do a coolant flush elsewhere for half the price of what we were quoted at Beaverton Kia and that was after we had been told the wrong coolant was in there that my mileage it was due to be done we said we will get that done elsewhere while we're waiting for the parts to come in we were told we couldn't take our car that it wouldn't be released to us that they would hold it until the parts got there when we disagreed with that we needed to sign off saying the car was deemed unsafe to drive until we got the coolant flush done we left right from Beaverton Kia drove not even a few miles down the road and had the coolant flush done immediately and we were told at that appointment that we needed a new cap because it was old and not sealing properly that information wasn't disclosed To Us by the service rep at Kia however that may not even be a true statement it seems like we get a different answer ask three mechanics get three different answers on everything which is frustrating and that's nothing against Kia that just seems to be the nature of dealing with different mechanic opinions Etc so I don't hold that against Beaverton Kia or the service reps but our service rep Nathan was extremely unprofessional and every interaction that we had with him from the minute we dropped it off and he misspoke on several occasions he said I called at 9:30 for an update and I looked at my phone log and that was not correct I was told you need the car for 6 hours and I called at that point to see if it was going to be ready to coordinate transportation to come up and get it when I stated that I could show Nathan my phone log that I did not call at 9:30 for an update he backtracked but did not apologize and if it would have been just my initial dealing with him I might have just considered he was having a bad day I understand that however the car came in it was released to us while parts were being ordered we went back two days later the interaction never got any better so maybe he was having a bad week I don't know but it was unacceptable and unprofessional and has left us not wanting to do any further business with Beaverton Kia possibly not the lamphere group at all and again we purchased two cars in eight months time span two and a half years ago I was pleased with the purchasing process but haven't been satisfied with the service since the purchase in regards to maintenance that I've had done on the Honda which has been just oil changes. Until recently I brought it in a week ago for a recall on the fuel line which I was never even notified of the recall I called in to schedule an oil change was told of the recall in the parts would be ordered and they would call me when they were arrived and schedule the oil change at that time never received a phone call so I called them about a week later and was advised the parts had been received and sent back had to reorder them took my car and got the recall stuff done got the oil changed they had the car for half a day no big deal picked my car up and it had been ransacked inside my grand daughter's car seat thrown on the floor and maybe I wasn't supposed to leave that stuff in there I wasn't advised of that and if you need to move it that's fine I would think you'd put it back not throw it upside down on the floor so at this point just a very unsatisfied customer having difficulty putting my frustrations into words not the level of customer service that I'm used to experiencing More

We were treated very well and the employees handling our lease transaction were friendly and efficient. Even though we were not even in town, they quickly took care of us getting the car and completing the lease transaction were friendly and efficient. Even though we were not even in town, they quickly took care of us getting the car and completing the paperwork. More

Super helpful and friendly, the staff greeted me warmly at the door and went out of their way to help in any way they could. at the door and went out of their way to help in any way they could. More

Top Notch Service, Top Notch Sales professionals, I would Highly Recommend this Location to Buy or Service your Existing Kia. Thank You very much Derek and Bill, and I look forward to working with you a bit Highly Recommend this Location to Buy or Service your Existing Kia. Thank You very much Derek and Bill, and I look forward to working with you a bit later this Year. More

Our salesman Tim did a great job for us . We’re very happy with our Kia . Will recommend to our friends and family . Great dealership happy with our Kia . Will recommend to our friends and family . Great dealership More

Thank you for making this a very easy transaction. Rachel and everyone at Beaverton Kia were super nice and friendly. Got a GREAT deal and worked with some very cool and knowledgeable people. They Rachel and everyone at Beaverton Kia were super nice and friendly. Got a GREAT deal and worked with some very cool and knowledgeable people. They even spoiled my dog with treats and water. This was my fastest and most pleasant car buying experience ever! Thanks again!!! More

I had Sam for a salesmen and he was great! He was super helpful and polite! Definitely would work with him again in the future! helpful and polite! Definitely would work with him again in the future! More

Jonathan R was a fantastic salesman. Unfortunately other sales staff had to get involved that were not as pleasant but the deal was made fairly. sales staff had to get involved that were not as pleasant but the deal was made fairly. More