Beaverton Kia

I bought my 2022 Kia Niro a couple of years ago at a different dealership. I have switched my servicing to Beaverton Kia because each time I am there I feel very listened to and the overall experience i different dealership. I have switched my servicing to Beaverton Kia because each time I am there I feel very listened to and the overall experience is great. Alex Werstler was our service adviser on 12/11 and he was wonderful; very patient and took time to answer all my questions. I had follow-up questions and called on 12/14; Alex was not there, but I talked to Marcus, who was also very helpful and patient. More

I had a good experience here, primarily because of the salesperson, Derek Cunningham. He was very knowledgeable about the car and had a planned route for the test drive which highlighted different road s salesperson, Derek Cunningham. He was very knowledgeable about the car and had a planned route for the test drive which highlighted different road surfaces, speeds, etc. He asked what was most important to me about the car before going on the test drive to ensure that he highlighted what I cared about. Most importantly, I felt like he cared about my experience and getting me the right car, as opposed to just making the sale. He didn't try to pressure me one way or another on the purchase or different options, but guided me through so that I got what I wanted and left feeling good. More

Purchased a 2024 Kia Sorento SX Prestige X Line and traded in our 2021 Sorento SX Prestige. Work in the automotive field so I kind of knew what to expect, but sales worked perfectly with us and complet traded in our 2021 Sorento SX Prestige. Work in the automotive field so I kind of knew what to expect, but sales worked perfectly with us and completed the sale. However, had to take the vehicle back in to have the mirrors re-covered with the 3M covering for bubbles and scuffs underneath. And THIS is where it went sideways. Noticed the KIA badge on the back hatch dipping slightly to the left. Off by 2'. Slight, but to someone with OCD, a nightmare. Took it back in to service and approached Zack. Walked out to the vehicle with me, listening to my explanation. One of his co workers tagged along and agreed with me, "Now that you pointed it out, I cannot stop looking at it", he says. Of course, Zack has to go and get his service manager (Why? Order me another badge. Simple.) Service manager Amanda comes out to look at it, very disinterested, and says it looks fine. No, princess, I've proved it's off. Brings another vehicle in to park next to it. CLEARLY it is off in comparison to the other vehicle. Now tells me she has to go and get a General Manager. Why? Are you not empowered as service manager to order parts for a vehicle concern? Turned around and asked Eric (another service writer) to borrow his eyeballs to look at it and actually says this to me: "I'm trying to eat my lunch". This was and is completely unacceptable to say to a guest, much less a customer. Clearly, the service department here has absolutely no idea how to handle a guest and their concerns as they are now spending too much time trying to say no to the repair, than to actually re-order another badge and have it installed. **Update** General manager Sam Riley calls and accuses me of using "foul and abusive language" with his service department and insults me on the phone. Upset with them, yes. But foul and abusive? Absolutely not. I terminate my phone call with him. He calls back and starts into me again. Terminated call again. All over a silly hatch badge. More

We had a fantastic experience at Beaverton Kia. We came in to start our car shopping process but walked away owning a top of the line Telluride, not because there was pressure but because it was th We came in to start our car shopping process but walked away owning a top of the line Telluride, not because there was pressure but because it was the perfect vehicle for us and our needs. Derek and his sales manager were wonderful to work with. Derek helped us out with narrowing down what we were looking for pretty quickly and we test drove a couple of times and spent a lot of time with me and my husband playing with the car and feeling into it to be 100% certain this was our car. The SUV we traded in had been with us for 16 years so it was a big decision for us as we like to keep vehicles for the long haul. Thank you Derek for getting us into our perfect Telluride. More

Erika Suarez was my sales person…stuck with me until we found the best car and loan options that fit my needs…appreciate time and effort… found the best car and loan options that fit my needs…appreciate time and effort… More

My sales guy Derek was awesome and understood what I was looking for and really went to bat for me to make sure I got the deal I wanted. looking for and really went to bat for me to make sure I got the deal I wanted. More

Derek Cunningham is an amazing person. He was so supportive abd helpful. He helped my husband and then myself and the service has always been excellent. Thank you for your help so much! He was so supportive abd helpful. He helped my husband and then myself and the service has always been excellent. Thank you for your help so much! More

I worked with two different staff yesterday to attempt to buy a Prius. The negotiation took awhile, they did not seem to respect my requests to not have the vehicle warranty, and other options. Additionally, buy a Prius. The negotiation took awhile, they did not seem to respect my requests to not have the vehicle warranty, and other options. Additionally, it took multiple requests to get clear yes or no answers on the pricing. Not terrible service, just probably could be better with more straight forward and direct communication upon reflecting on it further. More

Helpful and friendly staff. Derek was very knowledgeable about the vehicles in stock and helping us find the options and vehicle that worked best for our needs and budget. Derek was very knowledgeable about the vehicles in stock and helping us find the options and vehicle that worked best for our needs and budget. More