Beaverton INFINITI

We purchased our 2007 Suburban from Beaverton Infiniti two years ago & have returned multiple times to get it serviced.  Your service department has always done a great job of quickly fixing our car along two years ago & have returned multiple times to get it serviced.  Your service department has always done a great job of quickly fixing our car along with friendly service.  Your waiting area is by far the most comfortable & welcoming area for us to relax while the car is getting serviced.  The kids enjoy a treat while I enjoy a cup of coffee.   The reason for our email is regarding the excellent service we received from Dave Stout last week.  We brought our car in early April, because the steering froze on us a few times over the previous weekend.  Dave had a loaner car waiting & got us on our way.  Over the next nine days Dave was in constant communication with us regarding the steering issue.  He was not able to duplicate the same issue after driving it yet he wanted to keep the car a few days to be sure the steering didn't have an issue.  He understood that we drove our kids around & wanted to make sure that we were safe.  We truly appreciate the time Dave & the service team spent on our car last week.   We have a choice on where we have our car serviced, whether it's an oil change or major issue.  Based on the excellent service provided by Dave, we will continue to bring our car into Beaverton Infiniti.  We know the car will get the best quality care because your employees understand that families drive in the cars they send out the service doors.  We have shared our experience with multiple friends, family members, and the occasional onlooker in the parking lot admiring the QX56 loaner car.   More

Armin was very polite and addressed my concerns, whereas Greg lied and gave us information that was totally untrue. We have purchased 5 cars there. Greg lied and gave us information that was totally untrue. We have purchased 5 cars there. More

1) Sales: Unprofessional and poor customer service! During negotiations prior to signing the sales contract for an preowned FX 35 in 2011 we orally agreed on two FOB keys. On the day we picked up the c During negotiations prior to signing the sales contract for an preowned FX 35 in 2011 we orally agreed on two FOB keys. On the day we picked up the car we received only one key with the excuse the second FOB cannot be located. We followed up multiple times asking for the second key and were unfriendly told that we can purchase it for additional price. This was not what we agreed upon. Our mistake was trusting and relying on according to their website 'professional' service. Man were we wrong. Don't trust these guys and make sure you include all points of negotiations in your sales contract. Very disappointing experience! We would never buy anything from this place ever! Simple rule: Poor customer service = poor amount of customers. And we're making sure we're sharing our disappointing experience. 2) Maintenance: According to the maintenance the brakes were supposably in "very good condition" but worn down within 2 months of owning the vehicle requiring additional cost to replace them. The heated seats were not working and there service department claimed they were working fine, however, still didn't resolve the problem upon two visits. Instead of fixing the problem or replacing the seats they managed to compile a list of things that needed to be replaced for extra $$$ and wouldn't be covered by service agreement purchased from the dealership. They even claimed I needed an engine flush and oil change even though I changed the oil in the vehicle couple weeks before! Disappointing and unprofessional! Go to Tacoma Infiniti! More

Quick Summary: I purchased a used 2003 Toyota Sequoia, after seeing it listed on-line. – O.K. service. Marginal product. I would not go out of my way to recommend this dealer to a friend. Did I get a after seeing it listed on-line. – O.K. service. Marginal product. I would not go out of my way to recommend this dealer to a friend. Did I get a great price? According to KBB, I negotiated an “average” retail dealer price on my used truck, but they tried to remind me on several occasions that I was getting such a great deal, that they were losing money on the deal (trying to stroke my ego perhaps?). I thought it was funny that my salesman didn’t stop mentioning this, even after I reminded him they were willingly selling the car at the negotiated price, and they would be fools (i.e. soon out of business) if they were really selling it at a loss. I don’t berate Beaverton for trying to make profit - they are in business to make money for Pete’s sake! But, give me some credit. Was the salesman knowledgeable / helpful / honest? My salesman, Steve knew a lot about cars, but not really anything about my specific vehicle, which was frustrating, especially given the availabity of CAR FAX, KBB, NADA, and manufacturer’s websites. I really did feel like I knew more about the vehicle than he did. To his credit, he was very helpful before the sale, he did personally wax the vehicle before we arrived, and he did follow up after the sale to see if I was happy or had other issues. I did make him aware of the issues I had, and he expressed that because of the HUGH loss Beaverton was taking on the vehicle, it was upper management’s call to correct them. Did the dealership deliver the “Infinity” experience? Not in my opinion, really for (3) reasons: Issue # 1. The vehicle was delivered with the gas needle below “E”. Oddly, every other time I have purchased a vehicle from a dealer, they made it a point throw in a full tank of fuel. Issue # 2. After driving the truck off the lot, and across town, two wheel lip / trim pieces fell off, revealing that someone had used caulking to affix them to the truck. Was that the dealer’s fault? No, I guess not, I purchased the truck “AS IS” with all its problems known, and unknown. It was now MY redneck repair job. Issue # 3. The truck only had (1) “valet” key for it. After visiting my Toyota dealer, I was informed that it would be ~$1,200 to get additional keys, because they would need to replace the anti-theft computer (specific to each vehicle). I'm not sure that is as much Beaverton's fault, as it is Toyota's fault, for crappy design......... but it would have been very helpful to know this BEFORE I purchased the vehicle. Now I need to spend an additional $1,200 to get the vehicle usable. To Beaverton’s credit, they did replace the battery and replace the rear hatch latch, but I kind of feel like that falls underneath “getting it ready to sell”. They would have had to do that whether they sold it to me or someone else. Did the dealership offer financing / warrenty options? I paid cash, so they didn’t try to sell me any financing. They were pretty darn pushy on the extended warranty, which was irritating. The salesman made it a point to mention that the vehicle was in such good condition, it was a great / rare find……….. only to have the finance guy say “these older vehicles can explode at any minute, killing you and your family, and costing you thousands of dollars in repairs…..” (Sarcasm added). I think this is probably typical “upsale” technique, but irritating. Overall, I wouldn’t rate Beaverton Infinity any higher or lower than your average Ford / GM used car lot.... well maybe lower, because at least when I set foot in the GM dealer, my expectations are already low. More

Walk Through of Entire Experience: Excellent I have Walk Through of Entire Experience: Excellent I have to admit, when I was going to buy a car, I was worried about the interest rate and getting kil Walk Through of Entire Experience: Excellent I have to admit, when I was going to buy a car, I was worried about the interest rate and getting killed on the price. I did not want to have to sit in front of some guy who knew nothing about the car I was buying and then have to sit across some finance guy who was going go draw an picture on a piece of paper and explain why I could not get a good rate on my financing. I have been down that road before and to be honest I did not want to go down that road before. I was referred to into Beaverton Infiniti which is just outside of Portland. Originally I spoke to the Portfolio Manager named Tuan Tran who went way out of his way to help me understand about the car buying experience and even helped research some cars for me. He listened to my concerns and by no means wanted me to feel like I was just some Joe Blow off the street. After he helped me, he had me partner with Shane whom he had already prepped about what I was looking for. Shane was not one of those greasy car dealers who often times jump on you like vultures when you walk up to a dealership. He was a beyond professional, right into caring. Again, the contrast to other dealerships was just huge. The single most important thing that I can say about Tuan and Shane is this; relationship. This was like a blast from the past in that they really invested their time into "me" and wanted to know "me" and "my" needs, rather than try and rush things through. Something rare in today's service and sales industry. After I found the car that I wanted, Shame walked though everything with me and helped me through all of the next steps. We found a car with low miles and with a great Carfax history. Shane then helped negotiate a price with the finance manager that was literally around $3000 or so below blue book. Typically, finding a car even close to Blue Book at a dealership can be next to impossible. Financing: This can often be the scariest part of buying a car. Even if you have great credit or not so great credit, it seems like most places want to put you into the highest interest rate possible. Thankfully, that is not the way they work at Beaverton Infiniti. The finance manager, whom I believe was named Don or Dan went the extra mile to find an interest rate that was literally 3% below what I was being quoted at other dealerships. He did NOT break open that dumb little sheet of paper with an X or a T on it and explain my options, instead he found the best possible interest rate without having to haggle. Believe me, I am a haggler and shockingly, I didn't need to. After I signed the paperwork, Shane not only made sure that my car was detailed and in pristine shape before I left, but even waited until I drove away to make sure I was happy. One other thing I would like to say about my experience; I was looking for a good used car with great miles and a good price. I was a little concerned when my friend told me to go to Beaverton Infiniti because I usually associate Infiniti with a high end car which usually means really high prices. I could not have been more wrong. Not only were the Infiniti's affordable but they have a very good selection of newer used cars. Needless to say, I was surprised. Not only do they have a great selection right on the lot, but they have a huge database of cars at other dealers they can bring right to you. Shane turned his computer around on his desk and we looked through a huge list of cars and their pictures right online. Lastly, I would just like to say thank you to everyone at Beaverton Infiniti for the great service. The service is excellent, the prices are great and the experience is smooth. They made me feel like I was actually an important part of their business and they completely made me have a different perspective on the car buying experience. A special thank you to Tuan and Shane for everything, also to the finance manager who helped me. All three of you were amazing. PS: I am driving my car now and could not be happier. I tend to be a road warrior and I feel like I have the perfect car. My car came with a 3 month warranty which is just another great added touch. More

Tony was excellent, responded promptly. But...Work Tony was excellent, responded promptly. But...Work performed was horrible. They left screws (all)out of glovebox, didnt plug in GPS (hardwired) and I Tony was excellent, responded promptly. But...Work performed was horrible. They left screws (all)out of glovebox, didnt plug in GPS (hardwired) and Installed the steering wheel back on crooked. I had to get that fixed ASAP and pay for that upfront as I lived 3 hrs. from a dealer. Nissan heard the name Beaverton Infiniti and said NO they will not bill them they already owed them money. So it took almost 2 months to get reimbursed. I just asked them to mail the screws to us and we'll install them. Got a "it's in the mail" and "they were shipped" but failed to give me the tracking number. I moved in the duration and ended up going to another dealer for completion. The service manager, Randy, dropped the ball and hard. Their service techs have alot to be desired. If it wasn't for Coultier Infiniti in Pheonix I wouldn't buy again. But they by far made it right with no questions. I wouldn't recommend you rely on the work at Beaverton Infiniti if you have to go there. from start to finish it was a 4+ month process. More

Jakob is a very effective sales representative. Knowledgeable and helpful without being pushy. He helped us buy the car that we wanted rather than "selling" us something we didn't want or need.. Knowledgeable and helpful without being pushy. He helped us buy the car that we wanted rather than "selling" us something we didn't want or need.. More

Shane was always pleasant and friendly without being too pushy. He went the extra mile to make our experience a good one. Thank you Beaverton Infiniti for being so helpful and accommodating right down to th pushy. He went the extra mile to make our experience a good one. Thank you Beaverton Infiniti for being so helpful and accommodating right down to the day of the sale. You even brought our car to us! More

I bought a CPO'd 2008 QX56 on 12/20/11 from this dealership. I went through the Internet Sales department. Doug and Shane were very knowledgeable and low pressure salespeople. The team was willing dealership. I went through the Internet Sales department. Doug and Shane were very knowledgeable and low pressure salespeople. The team was willing to negotiate and I feel I got a very good price, especially for a vehicle that is in perfect condition. They even let me take it home for a night, which was very helpful in my decision process. David in finance was also good to work with and was willing to negotiate on the "new car" extended warranty. I highly recommend this dealership. More