Beaver Toyota St. Augustine - Service Center

I had such a wonderful experience at Beaver Toyota of St. Augustine! Frank Harrington has always been super helpful and informative. He's never steered me wrong. Everyone in the service department was friend Augustine! Frank Harrington has always been super helpful and informative. He's never steered me wrong. Everyone in the service department was friendly. They were very time-efficient and were willing to work around my busy schedule. Since I brought my car in to be serviced, I have not had a problem with my 2006 Corolla. Thank you, Toyota for such a wonderful experience! More

Getting my 04 Highlander serviced has always been a better than average service in all aspects. Friendliness and actual car maintenance .My SUV runs like it brand new. My next visit will be for a brake better than average service in all aspects. Friendliness and actual car maintenance .My SUV runs like it brand new. My next visit will be for a brake job. They properly inform you of service schedule needs without any pressure as some other dealership do. Highly recommend their exceptional service. A rarity in these days. More

Frank Harrington 111, We were on vacation and the check engine light & VSC. We called and told us come in at noon and was greeted by Frank, who made us feel like family. He showed us the waiting area and t engine light & VSC. We called and told us come in at noon and was greeted by Frank, who made us feel like family. He showed us the waiting area and the dealership offers free sandwiches if you happen be around for service + coffee. Everyone is so friendly and will go out of their way to help. After awhile the technician (Brien) came out with the results of the test and gave us some suggestions and the BEST WAY to fix our (2007 Toyota Sienna) . We were on vacation and they went out of their way to get us back on the road, I was in the service end of the business for 30+ years and recognize GREAT SERVICE. Beaver Toyota is a great dealership, if we didn't live 275 miles away I know where we would buy our next Toyota, no doubt in our minds. The service we received is 10+++ Thank you Bob & Joan Boynton Beach, Fl. More

Our 2012 Rav4 was less than a week old and we had the unfortunate experience of filling up with BAD gas which eventually caused the check engine light/4WD light & TRAC light to come on. The car started unfortunate experience of filling up with BAD gas which eventually caused the check engine light/4WD light & TRAC light to come on. The car started to sputter & lurch and could not get above 20MPH before it started stalling. We called Toyotacare and arranged to have the car towed into ST. Augustine Toyota. At the same time we frantically called St. Augustine Toyota to tell them the car was being towed in and we kept our fingers crossed that it would get there by 6PM before service closed. I talked to Bob who seemed to think that if the car was here, then they could look at it and probably have it fixed that morning. He was very kind in that he indicated that he did not think that it was the 4WD system but probably something small like a sensor. That made me sleep better. The next day, my husband called, talked to Joe who gave him the news that we had gotten bad gas!! They then proceeded to drain the fuel tank and clean out the system. We picked the car up by late morning and Dave gave my husband a sample of the bad gas so we could go back to the gas station with it. It was clear that there was something wrong with the gas as it was separating and there was debris in the container. Both Joe and Dave told us to bring the car back if there was any problem. We drove the car for a couple of hours and the lights came back on. Back we went to Service where Dave apologized as he thought he had gotten everything but apparently the car had misfired which set the lights off again. He rechecked the car again, reset the lights, etc. and so far we have been driving the car without a problem. Given the amount of sledge in the sample gas, Dave did a fantastic job cleaning out the system and I am so happy that the car seems to be running fine. THANK YOU THANK YOU ST AUGUSTINE TOYOTA - we thought our brand new RAV4 was ruined but as of today it seems to be running perfectly fine. Not only did you fix our car but my husband found you very helpful and responsive to our needs -- as this is our only car, we needed the problem identified and the car fixed as soon as possible. YOU GUYS DID A GREAT JOB and we could not have asked for you to have done anything differently. Thank you again. More

I purchased a 2010 toyota camry in nov. 2009 and was not informed of the major recall that was out in sept. 2009. Since the purchase of this vehicle I have been lied to by several employees and managers, q informed of the major recall that was out in sept. 2009. Since the purchase of this vehicle I have been lied to by several employees and managers, quoted a price and then when work was done they came up with another inflated price. This dealership is NO GOOD, I DON'T RECOMMEND THEM TO ANYONE!!! I will NEVER buy a vehicle from them again!! If you don't want headaches and lies stay away from this dealership. More

Went in for oil change, 12 days later, engine seized. Oil dry as a bone, no oil in pan or leaks. Curious, eh. Rude and obnoxious service manager who accepted 0 responsibility. Instead offers to rebuild my mo dry as a bone, no oil in pan or leaks. Curious, eh. Rude and obnoxious service manager who accepted 0 responsibility. Instead offers to rebuild my motor for $4,600. Horrific experience. He threw me and my daughter out of the office. More

I have had nothing but bad service from this dealer (compared to other dealerships I have experienced over the last 40 years). I bought a Certified used Yaris from them in March 2011, and 3 days later (compared to other dealerships I have experienced over the last 40 years). I bought a Certified used Yaris from them in March 2011, and 3 days later found out that the horn didn't work and they wound up replacing the entire driver's side airbag assembly (for free. But this was a certified car and should not have been an issue. Recently I found out that the car was missing its cabin air filter and I was rudely challenged on my ethics and honesty about why it was not there--they would not install one without charging me for it. I walked out never to return again. They have tried to up sell me on parts that didn't need to be replaced and on more than one occasion was treated rudely and ignored as a customer. Oh yes, once they rotated the tires and a wheel cover fell off while I was driving home. They would not own responsibility for that either nor the 4 missing valve covers. More

Had to take car into dealer for RECALL. Although I had called ahead, it took about an hour. Without my asking, the Service Manager said they had run a prognostic check and determined that my coolant pump called ahead, it took about an hour. Without my asking, the Service Manager said they had run a prognostic check and determined that my coolant pump was leaking and that I needed to replace my timing belt. This car has under 25,000 miles, but he said it must be replaced because it is over 6 years old. Their price to do the work was $800. Suspicious, I passed. I made several calls. All the other mechanics I spoke with had lower prices. There was a split on whether the timing belt had to be changed due to miles vs. years. My trusted mechanic in California, by phone only, said NO! Also said they all have seepage, so fill it, check it. See if it's even leaking. I took it to the most reliable-sounding mechanic, whose price was also the lowest. They performed a pressure check on the entire cooling system - spent 90 minutes on this - FOUND NOTHING WRONG!!!!! They also checked with Toyota Maintenance, the actual source, not this dealership, and the Toyota Maintenance for my timing belt indicates: 90,000 or 108 months (9 years). This is really not just bad service, folks. This is CRIMINAL FRAUD! More

On July 30, 2011 I traded my 2007 Avalon for a 2011 Avalon Ltd. The compass in the mirror did NOT work correctly necessitating returning for repair FOUR TIMES. On the first such visit, the Service Ma Avalon Ltd. The compass in the mirror did NOT work correctly necessitating returning for repair FOUR TIMES. On the first such visit, the Service Manager disrespected me by stating, "All my technician had to do was take it out back and drive in a circle while pushing the recalibration button." I informed him that I 1) had read the owner's manual and 2) had calibrated the compass every day in that method since purchase. Three more visits later, the mirror was replaced. On January 6, 2011 St. Augustine Toyota Service Department performed the required 5,000 mile service, which included oil change and tire rotation. The tires were NOT touched again until April 21, 2011 (6,826 miles on odometer) when I experienced a low tire pressure warning. The right rear had picked up a screw. I attempted to change the tire using the wrench provided by Toyota, and was unable to budge 3 of the lug nuts. Using my wife's care, I drove to Auto Zone and purchased ($21) a four way lug wrench to allow me to generate more leverage/torque in removing the tire. I was still unable to move the lug nuts and filled the tire with air from a portable pump and drove to Tire Kingdom. Tire Kingdom applied their pneumatic wrench and was also unable to budge the three lug nuts. They did ask me, "Who applied these lug nuts, King Kong?" I next drove to Daytona Toyota, where the lug nuts were cut off the wheel, the tire changed and new lug nuts place on the right rear at a cost of $65.52 Toyota Motors will continue to suffer a declining reputation as long as poor workmanship from dealerships is allow to continue. My best advice is personnel interested in purchasing a Toyota is avoid St. Augustine--Drive a few miles and save dollars. More

Have bought 4 new vehicles from this dealership in the past 9 years. Took them up on the "Tires For Life' gimmick on the last purchase. I had the Tundra serviced there for almost four years. That's 5 whee past 9 years. Took them up on the "Tires For Life' gimmick on the last purchase. I had the Tundra serviced there for almost four years. That's 5 wheel alignments, 15 oil changes, 15 tire rotations, and 4 tire balances. The tires lasted 80,000 miles. When I asked them to replace the tires June 3rd, 2011 I was informed the dealership was under new ownership and does not honor Tires For Life anymore. I asked the Service Advisor (Fred) if he was joking. He said no that it was true. I asked to talk to the Service Manager Bill Southard but he wasn't there. I was able to talk to him the next morning at 7:30 am and asked if he could make an exception in my case because I have a great sales history with the dealership and that I had all my service done there. He said he would pull my file and call me back in about an hour. When he called me 10 hrs later he informed me that I did not purchase an air intake filter and cabin air filter at the 30k and 60K services so he could not honor my request. I have all of the receipts for the services and none of them recommend either filter nor did they inform me verbally that I needed them. Although I did replace them on my own. I am sure my request never left his desk because if the sales dept had any idea what they had pulled I would have gotten the tires. So, if the General Manager ever gets to read this complaint you might want to inform your people that even though they might have saved 4 or 5 hundred dollars in tires you lost a longtime St. Augustine Toyota customer for good. I have owned nothing but Toyota products for a long time and when, NOT IF, I buy my next one it won't be at this dealership. I will also tell everyone I know of the experience I had at your dealership. As far as I'm concerned you have stolen money from me. More