Beaver Toyota St. Augustine - Service Center

My husband brought his car in on 3 different occasions to Lighthouse/St. Augustine Toyota and every time they forgot to fill up the washer fluid. The last time we brought the car in on 3-24-10, we told the s Lighthouse/St. Augustine Toyota and every time they forgot to fill up the washer fluid. The last time we brought the car in on 3-24-10, we told the service guy when we dropped the car off that every time we have brought it in they have forgotten to fill the washer fluid after dropping around $100.00 each time. So when we got the car back after service we noticed that every time we ran the washer fluid - it smelled like sewer water. Those jerks must have put sewer water/toilet water in the washer fluid container because it seriously smelled horrid. More

Brought my daughters car in for service, stood in the service area for about 15 minutes before anyone would even make eye contact with me. Had an appoint with Gary, he wasn't in that day. Talked to a com service area for about 15 minutes before anyone would even make eye contact with me. Had an appoint with Gary, he wasn't in that day. Talked to a complete moron named Mark, the head service guy, that fat bastard was disorganized, sloppy and out right rude. Appologized for the lack of service, his excuse, "I can't get people to show up for work" and "the management doesn't give a damn", his words not mine ! Finally got my car in to be looked at and sat in the customer waiting area. I watch 2 female service advisors running their asses off while 2 other service guys, sit in their offices, one reading the paper, the other playing solitaire on his computer. All the while this Mark is walking around aimlessly trying to look as important as he could. I'm no expert on how to run a service dept., but, WOW !! What a cast of total misfits. I'm not the only one who noticed this either, an elderly woman sitting in the waiting area mentioned to me that she hadn't seen either of the two male employees get up off of their asses too and that the fat guy, seemed more worried about something to do with who did or didn't get his email that he just sent out ! Once the car was in for its oil change, it only took about a half hour to complete but actually getting it In for the oil change took 45 minutes ! The next time, i'll drive the few miles to Jacksonville or Palm Coast for service ! More

very rude service by all employees, except cashier. very rude service by all employees, except cashier. Refused to honor my tires for life contract, simply because they choose not to any longer..& ha very rude service by all employees, except cashier. Refused to honor my tires for life contract, simply because they choose not to any longer..& had the nerve to tell me I need new tires & tried to sell me new ones. I have taken my scion 2006 into this dealership on time for each and every recommended service & routine maintenance. There is no reason to refuse to honor my contract & I plan to gather all receipts & record & will contact the FCC. and possibly also Ken Amarro who helps consumers on the news. I know I am not alone & I am also in the right. Today (7-06-2009) was the worst unbelievably rude customer service ever! Looks like a new ownership or management, the atmosphere was very different from times past. The new group is turning the Toyota-Scion names to mud imo. More