Beaver Toyota St. Augustine - Service Center

Have bought 4 new vehicles from this dealership in the past 9 years. Took them up on the "Tires For Life' gimmick on the last purchase. I had the Tundra serviced there for almost four years. That's 5 whee past 9 years. Took them up on the "Tires For Life' gimmick on the last purchase. I had the Tundra serviced there for almost four years. That's 5 wheel alignments, 15 oil changes, 15 tire rotations, and 4 tire balances. The tires lasted 80,000 miles. When I asked them to replace the tires June 3rd, 2011 I was informed the dealership was under new ownership and does not honor Tires For Life anymore. I asked the Service Advisor (Fred) if he was joking. He said no that it was true. I asked to talk to the Service Manager Bill Southard but he wasn't there. I was able to talk to him the next morning at 7:30 am and asked if he could make an exception in my case because I have a great sales history with the dealership and that I had all my service done there. He said he would pull my file and call me back in about an hour. When he called me 10 hrs later he informed me that I did not purchase an air intake filter and cabin air filter at the 30k and 60K services so he could not honor my request. I have all of the receipts for the services and none of them recommend either filter nor did they inform me verbally that I needed them. Although I did replace them on my own. I am sure my request never left his desk because if the sales dept had any idea what they had pulled I would have gotten the tires. So, if the General Manager ever gets to read this complaint you might want to inform your people that even though they might have saved 4 or 5 hundred dollars in tires you lost a longtime St. Augustine Toyota customer for good. I have owned nothing but Toyota products for a long time and when, NOT IF, I buy my next one it won't be at this dealership. I will also tell everyone I know of the experience I had at your dealership. As far as I'm concerned you have stolen money from me. More

Told one price in person and verbally okayed this price. When the job was done I was told another price, they said the service they used raised the price. This is totally unprofessional. DO NOT okay any p When the job was done I was told another price, they said the service they used raised the price. This is totally unprofessional. DO NOT okay any prices from these people unless it is in writing. Get the price in writing before you leave. You will be duped. Be very careful,even had the price given to me by Bill Reynolds the "Service Manager." When you call Corporate HQS, it is stated their is nothing they can do because this is an independant dealer. Be very careful. After being a Toyota customer for over 40 years, time for a change. More

had recall done got ten miles from dealer and the brakes froze up No fluid in the brakes. went back nothing was wrong hub spoke with gen mgn and was treated to an attitude will never go back this was th froze up No fluid in the brakes. went back nothing was wrong hub spoke with gen mgn and was treated to an attitude will never go back this was the second time we had problems. ugh the dealer ship was close and with the price of gas we thought that the dealership changed hands that we would try it. never again. More

This place used to be so nice back in '07 when they were Lighthouse Toyota NOT St. Augustine Toyota. They had the friendliest staff out of all the dealerships along that section of US1 South. The new owners Lighthouse Toyota NOT St. Augustine Toyota. They had the friendliest staff out of all the dealerships along that section of US1 South. The new owners have really let it go down hill with both service and sales. I made an appointment for an oil change at 5:00pm only to go in an have the woman in the garage rudely tell me the men in the service department had gone for the day. Why would you schedule a customer but not have someone on staff to do a simple oil change? The woman offered to do it herself but couldn't "guarentee" how long it would take because she didn't really know what she was doing. UMMM NO! Their new service disgusts me. I love Toyota but this dealership is a joke. More

I have been a Toyota owner since 1986. I have never experienced such terrible service and poor customer service. We went there for our 30k mile service and asked them to look at the blemishes on our p experienced such terrible service and poor customer service. We went there for our 30k mile service and asked them to look at the blemishes on our paint and for an estimate to buff out. Melanie took it upon herself to try and sandout the blemishes. When we went to pick the truck up told us it would be $150 just to fix the hood not including the roof. When we stated that we wouldn't pay for it, she said that she would fix it. At that point they had the truck for two days. They ruined the hood so bad that they had to send it out to be repainted. When we went to pick the truck up we noticed that they had not fixed the roof. When we questioned why they didn't fix the roof, Melanie Snelling lied and said that they never worked on the roof. Two days before she walked around the truck with us showing the damage they did to the paint. At that point, the service manager, Mark Dewey, not only lied stating that it came into the shop that way, but insulted us by saying that we need to take better care of our vehicle. Not even the general manager was man enough to help us take care of this issue. I will never go back to Lighthouse Toyota and I will probably never purchase another Toyota again due to this experience. More

Everything with this dealership is a pain. Even though I had an appointment the oil change took almost 3 hours. When I asked what was the point of the appointment, they told me that they "didn't know I was had an appointment the oil change took almost 3 hours. When I asked what was the point of the appointment, they told me that they "didn't know I was waiting". Another lady overheard this and said "well, you know I have been waiting and it has been 2 hours for my oil change". She then told me that I should have been here earlier as the police were called because a customer was so irate over their service. I then went back several months later for another oil change. Again, made an appointment and went in with a coupon that basically said the oil change should be done in 30 minutes or less. The ass't svc. manager told me that they "haven't done express lube jobs for months". So, I left and when I got home, called to ask for the svc. mgr and left a message. He didn't call but instead had another ass't manager call for him. I was told to bring the car in which I did the next day. They did the oil change at no charge. It took 45 minutes and I drove home parked the car in the garage. The next day, I had a huge puddle of oil and spent the weekend adding oil to the car. Went in first thing on Monday and was told the "oil filter was bad" and they replaced it. Give me a break -- this is an oil change -- I have 110,000 miles on the car and have never had such problems with an oil change. I am now at where the car needs a tune up as it is over the 100K mile mark. I will be taking the car to either Jacksonville or Daytona dealer rather than have these clowns touch the car again. And for the record, Nobody will be calling you to see what you thought of their service -- They could care less. Just look at all the frowns in the waiting room! More

My husband brought his car in on 3 different occasions to Lighthouse/St. Augustine Toyota and every time they forgot to fill up the washer fluid. The last time we brought the car in on 3-24-10, we told the s Lighthouse/St. Augustine Toyota and every time they forgot to fill up the washer fluid. The last time we brought the car in on 3-24-10, we told the service guy when we dropped the car off that every time we have brought it in they have forgotten to fill the washer fluid after dropping around $100.00 each time. So when we got the car back after service we noticed that every time we ran the washer fluid - it smelled like sewer water. Those jerks must have put sewer water/toilet water in the washer fluid container because it seriously smelled horrid. More

Brought my daughters car in for service, stood in the service area for about 15 minutes before anyone would even make eye contact with me. Had an appoint with Gary, he wasn't in that day. Talked to a com service area for about 15 minutes before anyone would even make eye contact with me. Had an appoint with Gary, he wasn't in that day. Talked to a complete moron named Mark, the head service guy, that fat bastard was disorganized, sloppy and out right rude. Appologized for the lack of service, his excuse, "I can't get people to show up for work" and "the management doesn't give a damn", his words not mine ! Finally got my car in to be looked at and sat in the customer waiting area. I watch 2 female service advisors running their asses off while 2 other service guys, sit in their offices, one reading the paper, the other playing solitaire on his computer. All the while this Mark is walking around aimlessly trying to look as important as he could. I'm no expert on how to run a service dept., but, WOW !! What a cast of total misfits. I'm not the only one who noticed this either, an elderly woman sitting in the waiting area mentioned to me that she hadn't seen either of the two male employees get up off of their asses too and that the fat guy, seemed more worried about something to do with who did or didn't get his email that he just sent out ! Once the car was in for its oil change, it only took about a half hour to complete but actually getting it In for the oil change took 45 minutes ! The next time, i'll drive the few miles to Jacksonville or Palm Coast for service ! More

very rude service by all employees, except cashier. very rude service by all employees, except cashier. Refused to honor my tires for life contract, simply because they choose not to any longer..& ha very rude service by all employees, except cashier. Refused to honor my tires for life contract, simply because they choose not to any longer..& had the nerve to tell me I need new tires & tried to sell me new ones. I have taken my scion 2006 into this dealership on time for each and every recommended service & routine maintenance. There is no reason to refuse to honor my contract & I plan to gather all receipts & record & will contact the FCC. and possibly also Ken Amarro who helps consumers on the news. I know I am not alone & I am also in the right. Today (7-06-2009) was the worst unbelievably rude customer service ever! Looks like a new ownership or management, the atmosphere was very different from times past. The new group is turning the Toyota-Scion names to mud imo. More