Beaver Toyota St. Augustine - Service Center

Great customer service My daughter and I have both taken our cars to Beaver Toyota for service over the past few years. Most recently my daughter was in for routine mainten My daughter and I have both taken our cars to Beaver Toyota for service over the past few years. Most recently my daughter was in for routine maintenance. Steve Miller was her service representative during this visit. He went above and beyond explaining what needed to be done and why so that we both had a clear understanding. During her wait, she mentioned that there was coffee, water, and cookies available. Several times employees would stop and ask if there was anything she needed/wanted to make her wait more comfortable. The waiting area is always clean and welcoming. I have never been to another dealership where the employees took the time and made such effort to make the time spent there so pleasant. I would highly recommend Beaver Toyota to everyone. More

Service call became a sales upgrade Came in to have service performed on my previous RAV-4 and after hearing about an upgrade to a 2017 RAV-4. decided to do that. Sheldon Wishnia was ext Came in to have service performed on my previous RAV-4 and after hearing about an upgrade to a 2017 RAV-4. decided to do that. Sheldon Wishnia was extremely patient and helpful in explaining the advantages to upgrade to the latest model. More

complicated service assignment The attentiveness and responsiveness and professionalism ...shown by the service department was impressive..it was a complicated service assignment bu The attentiveness and responsiveness and professionalism ...shown by the service department was impressive..it was a complicated service assignment but Cody and technician kept me informed throughout expedited the process and followed up.. More

Excellent Customer Service I have purchased two vehicles from Beaver Toyota St. Augustine and their sales team and customer service is outstanding and I would highly recommend t I have purchased two vehicles from Beaver Toyota St. Augustine and their sales team and customer service is outstanding and I would highly recommend this dealership to my friends and family. More

Good but... Friendly and courtious service as usual but the day after service I hit some heavy rain out of town and my wipers completely fell apart. It could have Friendly and courtious service as usual but the day after service I hit some heavy rain out of town and my wipers completely fell apart. It could have been dangerous but i luckily found a near by auto parts store. I feel like your tech should have seen that I needed new wipers and recommended replacement. Also the car was not washed as requested More

Very good Routine oil change- car went right in for service. It did not take very long. They were very friendly. Informed me of what else my car needed. The wa Routine oil change- car went right in for service. It did not take very long. They were very friendly. Informed me of what else my car needed. The waiting area was great with coffee, TV, areas for working or relaxing, very good. More

Outstanding Service After experiencing several less than satisfactory dealer services in the Jacksonville-St Augustine area, I switched to Beaver Toyota. In all aspects After experiencing several less than satisfactory dealer services in the Jacksonville-St Augustine area, I switched to Beaver Toyota. In all aspects of service they are outstanding. Among all the service centers I have experienced for more than fifty years, Beaver is undoubtedly the best. Systems are in place to assure customer satisfaction; systems I have never seen before. As one encounters excellent interactions with all staff, one realizes that training and management are at the highest industry standards. Over the past few weeks, I encountered a series of difficulties with a third party business that failed to provide a specialized maintenance service. Though this was not the responsibility of Beaver, Beaver staff promptly acted to solve problems and make everything right. Special credit to Tammy Caroul for seeing my problem, interceding promptly and bringing the matter to the attention of management. Nick Reuther listened, understood quickly and promptly overcame all obstacles. In two days, he made right what had gone wrong for weeks. As a career professional in organization and leadership development, it was apparent to me that he has great potential for top management. More

Service trip to beaver toyota Most courteous dealership I have ever been to. Great home made cookies while I waited. Everyone I met while I was there had friendly smile and hello. Most courteous dealership I have ever been to. Great home made cookies while I waited. Everyone I met while I was there had friendly smile and hello. Came in without an appointment and was taken care of in no time at all. If you are in the need for a new car or servicing an old one this is the place to go. Great job Beaver Toyota of st Augustine. More

Expertise and Courtesy Oil leakage problems with my 2015 Sienna took me to Beaver Toyota. On a Saturday, 5 minutes before their closing time, Gary Casey takes the time to d Oil leakage problems with my 2015 Sienna took me to Beaver Toyota. On a Saturday, 5 minutes before their closing time, Gary Casey takes the time to discover the issue. Set up the appointment on the following Monday. After extensive work, the problem was fixed. The Courtesy and expertise of both Gary Casey and Kody Vaillancourt are remarkable. My wife and I felt this team knew what they were doing. More

Best of the best!!!! I was worried about a noise in my car, only to find out it was something minor. Gary Casey put my mind at ease and explained what needed to be done an I was worried about a noise in my car, only to find out it was something minor. Gary Casey put my mind at ease and explained what needed to be done and how long it would take. Not to mention he made sure I completely understood, since I don't talk car. I don't think I am going to go anywhere else for anything involving my car or deal with anyone other than Gary. More