Beaver Toyota St. Augustine - Service Center

Outstanding Service After experiencing several less than satisfactory dealer services in the Jacksonville-St Augustine area, I switched to Beaver Toyota. In all aspects After experiencing several less than satisfactory dealer services in the Jacksonville-St Augustine area, I switched to Beaver Toyota. In all aspects of service they are outstanding. Among all the service centers I have experienced for more than fifty years, Beaver is undoubtedly the best. Systems are in place to assure customer satisfaction; systems I have never seen before. As one encounters excellent interactions with all staff, one realizes that training and management are at the highest industry standards. Over the past few weeks, I encountered a series of difficulties with a third party business that failed to provide a specialized maintenance service. Though this was not the responsibility of Beaver, Beaver staff promptly acted to solve problems and make everything right. Special credit to Tammy Caroul for seeing my problem, interceding promptly and bringing the matter to the attention of management. Nick Reuther listened, understood quickly and promptly overcame all obstacles. In two days, he made right what had gone wrong for weeks. As a career professional in organization and leadership development, it was apparent to me that he has great potential for top management. More

Service trip to beaver toyota Most courteous dealership I have ever been to. Great home made cookies while I waited. Everyone I met while I was there had friendly smile and hello. Most courteous dealership I have ever been to. Great home made cookies while I waited. Everyone I met while I was there had friendly smile and hello. Came in without an appointment and was taken care of in no time at all. If you are in the need for a new car or servicing an old one this is the place to go. Great job Beaver Toyota of st Augustine. More

Expertise and Courtesy Oil leakage problems with my 2015 Sienna took me to Beaver Toyota. On a Saturday, 5 minutes before their closing time, Gary Casey takes the time to d Oil leakage problems with my 2015 Sienna took me to Beaver Toyota. On a Saturday, 5 minutes before their closing time, Gary Casey takes the time to discover the issue. Set up the appointment on the following Monday. After extensive work, the problem was fixed. The Courtesy and expertise of both Gary Casey and Kody Vaillancourt are remarkable. My wife and I felt this team knew what they were doing. More

Best of the best!!!! I was worried about a noise in my car, only to find out it was something minor. Gary Casey put my mind at ease and explained what needed to be done an I was worried about a noise in my car, only to find out it was something minor. Gary Casey put my mind at ease and explained what needed to be done and how long it would take. Not to mention he made sure I completely understood, since I don't talk car. I don't think I am going to go anywhere else for anything involving my car or deal with anyone other than Gary. More

Service review It was easy to make appointment. Check-in was efficient. seemed to take a little longer than I expected to complete the service. Pleased that sandw It was easy to make appointment. Check-in was efficient. seemed to take a little longer than I expected to complete the service. Pleased that sandwiches were available while I waited over the lunch hour. More

Excellent experience during service appointment I brought my new car into the service department for its first check, where some minor scratches were noticed (from a hit by construction debris durin I brought my new car into the service department for its first check, where some minor scratches were noticed (from a hit by construction debris during a recent road trip). The used car director Mr Manfredi, overheard my conversation and offered to take a look at it. He went immediately back to service and ended up having his crew buff the scratches away. I was amazed that he immediately and generously helped me out without even being asked. Francisco Manfredi is another great, responsive and friendly employee of Beaver Toyota of Saint Augustine! These folks continually strive to exceed expectations. I heartily recommend this dealership. More

quick, courtious We went this dealership after sopping at other from Daytona to st Augustine.. No pressure sales. We were treated hood. And all our questioned were ans We went this dealership after sopping at other from Daytona to st Augustine.. No pressure sales. We were treated hood. And all our questioned were answered without skirting any issues. We bught from Beaver and we're glad we did. More

Hands down, the number 1 best They cared about making sure that my car was safe to drive and to my satisfaction. They also washed my car for me and did a great job. I asked them so They cared about making sure that my car was safe to drive and to my satisfaction. They also washed my car for me and did a great job. I asked them so many questions and didn't hesitate to answer where I would understand. None of that car talk that can be confusing. I will never go anywhere else again. I feel like they do the jobs right and they don't charge some outrageous amout. I felt like I was important to them. More

Damage from running over a curb Received prompt and courteous attention from Gary Casey. He provided a loaner and oversaw the work and insurance company appraisal. Very satisfied wit Received prompt and courteous attention from Gary Casey. He provided a loaner and oversaw the work and insurance company appraisal. Very satisfied with the work. More

Horrible Experience!! If I could give zero stars I would. Hands down the worst experience I've ever had. My husband and I brought our car to address recalls that had been p If I could give zero stars I would. Hands down the worst experience I've ever had. My husband and I brought our car to address recalls that had been placed on our vehicle. When we came to pick up the car, our car had damage that was not there prior to us dropping off the car. The repair center was getting ready to close and we were told the manager was not available. They documented the damage and told us we would hear from the manager start of business the next day. After FOUR MONTHS of unreturned calls, we hear back that they will not take responsibility for damage that is four months old. We are now out for the damage because they refused to return our calls!! Absolutely disgusted by their attitude and lack of respect for their customers!! We will never own another Toyota if this is how they conduct business!!! More