Beaver Toyota St. Augustine - Service Center

Service Maintenance & Recall Great to work with Laura! She always has a pleasant demeanor, helpful, and considerate. On last ToyotaCare visit, she notified me that there was a Great to work with Laura! She always has a pleasant demeanor, helpful, and considerate. On last ToyotaCare visit, she notified me that there was a minor recall, had part ordered, and promptly reached out to set up appointment. Looking forward to work with Laura on completing all my Tacoma services. More

Excellent customer service, professional, thank you. Excellent customer service, professional, knowledgeable, experienced, courteous, welcoming, patient...I am a very happy customer...look forward to nex Excellent customer service, professional, knowledgeable, experienced, courteous, welcoming, patient...I am a very happy customer...look forward to next tune up... later date...thank you so much... More

They definitely try to wow you! Beaver Toyota always takes care of me like I'm a first class VIP! ?? They see me right away, always have free refreshments available (donuts 🍩, sandw Beaver Toyota always takes care of me like I'm a first class VIP! ?? They see me right away, always have free refreshments available (donuts 🍩, sandwiches 🥙, hot chocolate ?, coffee, bottled water) and never try to get away with stuff like other dealers. Beaver Toyota is upfront, honest, and delivers above and beyond what's expected 🤝. I drive out of my way 🛣? (over 30 minutes) to take my vehicles to them (even non Toyota vehicles) because that's how much I trust them! Thank you for wowing me! 👍 More

Service repair Always see the quality of the work they do in the service department. Fast and affordable & both are very important and I get that every time I come t Always see the quality of the work they do in the service department. Fast and affordable & both are very important and I get that every time I come to Beaver Toyota! More

Service Manager Unfriendly and rude! I came in for an oil change and tire rotation! The service woman that they gave me to didn’t even smile and acted like she was in a hurry to get me in I came in for an oil change and tire rotation! The service woman that they gave me to didn’t even smile and acted like she was in a hurry to get me inside and seated! She said I could have a seat inside and it would be about an hour and 15. 15 minutes later she came to me for a signature and then disappeared. While waiting I was approached and felt pressured into looking at new vehicles! I waited over 3 hours for a simple service and was told it would only take a little over an hour! I also was told that I needed services done to my vehicle that were outrageously expensive! The same services that I am told I need at every appointment! Seems like a scam! After complaining I was introduced to Scott who I was told was management. He was in my opinion rude and could care less about the time that it took or my other complaints. I was told by him that sometimes it takes longer depending on how busy they are. So my question was why wasn’t I informed that it was going to take longer than I was originally told? His answer was that he couldn’t speak for his advisor. In my opinion if these are his advisors and he is the one that manages them, why isn’t he doing a better job, why isn’t he friendly like they should be? He acts bothered when spoken to and like his time is being wasted! Actually just like Laura did! I have in the past dealt with a man in service named Kelly. This man is always smiling and always helpful, he should be the manager! No one wants to be made to feel the way I did when I was there. Since I live in Plam Coast, I will now be taking my car to Daytona for service. Maybe when you get things under better control and I don’t have to deal with this cocky rude man I will return! I am most surprised that the Beavers would want employees like this. They seem to be caring people. Maybe thats is just a front. Thumbs down Beaver Service, Scott, and Laura! More

Please with service Staff was courteous, job done in a timely manner . Everything explained so customer could understand . Waiting room pleasant and comfortable . Would Staff was courteous, job done in a timely manner . Everything explained so customer could understand . Waiting room pleasant and comfortable . Would most definitely recommend Beaver Toyota More

Great staff and service! Steve gave me a fair price for new tires For my 2015 Lexus RX 350. Very pleased with the overall experience-Always friendly and they do what they say Steve gave me a fair price for new tires For my 2015 Lexus RX 350. Very pleased with the overall experience-Always friendly and they do what they say they’re going to do! More

Above and Beyond Based on repairs, they gave me a free rental. Then they returned my vehicle to my home picking up the rental on a Saturday. They kept me aware of wha Based on repairs, they gave me a free rental. Then they returned my vehicle to my home picking up the rental on a Saturday. They kept me aware of what was going on every step of the way. WOW! More

Audra did great! Audra did great but I don'tlike what the mechanic did giving the dirty air filters to her to show me . He should came and talked to me himself. Audra did great but I don'tlike what the mechanic did giving the dirty air filters to her to show me . He should came and talked to me himself. More