Beaver Toyota St. Augustine - Service Center

My partner brought in his Toyota landcruiser to have the A/C fixed. The service dept recommended that the navigation system be replaced to fix the A/C issue. When we came to beaver to pick up the vehicle af A/C fixed. The service dept recommended that the navigation system be replaced to fix the A/C issue. When we came to beaver to pick up the vehicle after it being there for over a week we were just handed the keys by Ozzy and told to go get the vehicle and that it was parked out back. Once arriving to the vehicle we get in it to start it and the vehicle won’t start. However, the battery was never the issue. So not only is this the first dealership / mechanic that has ever made us go retrieve our vehicle after paying almost $3000 to fix the A/C - but it’s arrive at the vehicle and have it not start is a completely different issue. Then we get the vehicle jump started and guess what? THE A/C STILL ISN’T WORKING!! After we were told by Ozzy that replacing the navigation system would fix the A/C. I called beaver and spoke to the service manager Kelly. He let us know that he would try and make our experience with beaver better and suggested we bring the car back to have them look at the car again to see what the issue is. On August 10th he tells us it’s the A/C compressor that needed to be replaced now?! Hmm okay after dropping almost $3k now it’s the compressor... awesome! So Kelly agrees to make a deal with us by offering to only charge us $641 to replace the A/C compressor. We agree. Then he has to order the part.. apparently it’s super difficult for Beaver to get parts in? Sounds kind of fishy... going on now over one month (sept 14th) and the part STILL ISN’T shipped in. So my partner and I decide to call a well-known local mechanic and have them order an A/C compressor for us. Guess what? They’re able to get the compressor shipped OVERNIGHT. We drop the landcruiser off with the HONEST mechanic and they call us back immediately with a concerned tone. Informing us that whoever told us the A/C compressor needed to be replaced was not honest with us.. the A/C compressor was UNPLUGGED! All the new mechanic needed to do was plug it in and the A/C has been blowing ice cold air ever since. The best part about it is that they didn’t charge us one penny because they knew the b.s. we had been dealing with with Beaver Toyota and their untrustworthy service department. Ironically... the same day that we discover that the compressor was just unplugged - Kelly calls us to let us know that “the A/C compressor is still being shipped and should be arriving early October”. HA... what a load of lies. Beaver Toyota service department is a joke and very unreliable. We will NEVER be returning and will absolutely be spreading the word about how awful the service department was to us. More

Mike Elkins helped me find exactly the truck I wanted. No hassling or wheeling and dealing. He's straight to the point and honest. Thank you very much Mike. hassling or wheeling and dealing. He's straight to the point and honest. Thank you very much Mike. More