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Beaver Toyota St. Augustine - Service Center

St. Augustine, FL

4.7
563 Reviews

563 Reviews of Beaver Toyota St. Augustine - Service Center

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January 30, 2021

Courteous and professional. I was in for warranty service. Plenty of space to keep safe distancing while waiting at the dealership. Took about 90 minutes. More

by reisusa
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Brownlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2021 -

Beaver Toyota St. Augustine responded

Thank you for the kind words for our service department, and for writing this review! Please don't hesitate to let us know if we can be of further assistance. Nancy West Customer Relations 904-797-8800, nwest@beavertoyota.com

January 25, 2021

I had top notch service done. They went above and beyond, contacting my prior dealership to verify what service I have regularly done when having my car serviced. Jean gave me tips for restaurants to visit i More

by Karrie R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Dupoux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Cotney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pheaon Prince Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Beaver Toyota St. Augustine responded

Karrie, Thank you so much for your excellent review! We are so glad that Jean, Pheaon, and Robert had the opportunity to work with you, and we are thrilled that you found your service experience with us to be a positive one at Beaver Toyota St. Augustine. Please don't hesitate to reach out if you need anything else. Nancy West Customer Relations 904-797-8800, nwest@beavertoyota.com

January 21, 2021

I had a service appointment to have my tires rotatated at 10:45am. They didn't get started on my car till noon and wasn't done till 1:30pm. It took then 3 hours to rotate my tires even when my appt was for 1 More

by jccphsvw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hector Centeno
Feb 07, 2021 -

Beaver Toyota St. Augustine responded

Thank you for your review. We’re sorry for the long wait, and we’d like to learn more so we can address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Nancy West Customer Relations 904-797-8800, nwest@beavertoyota.com

January 14, 2021

Beaver Toyota has always provided superior service and this time is no different! Chad(85) in the service department, does a GREAT job! He deserves a pay raise! He is one of the main reasons I keep coming More

by Shock 50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector Centeno
Jan 14, 2021 -

Beaver Toyota St. Augustine responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chad and our team met your expectations. Thank you again for choosing Beaver Toyota St. Augustine, we look forward to having you as one of our valued customers for many more years to come! Nancy West Customer Relations 904-797-8800, nwest@beavertoyota.com

January 14, 2021

I greeted warmly and, after a few questions, I was told the service would take about an hour, then directed to the waiting area. The service advisor told me about doughnuts & hot beverages I was welcome t More

by Cheryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Centeno
Jan 14, 2021 -

Beaver Toyota St. Augustine responded

Thank you, Cheryl! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Beaver Toyota St. Augustine. Nancy West Customer Relations 904-797-8800, nwest@beavertoyota.com

January 13, 2021

Very professional and attentive. My wife usually takes the car for service and she says that they are second to none. First class operation always very nice will be buying more vehicles there in the futur More

by Fruiz1982
Recommend Dealer
Yes
Employees Worked With
Chad Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Beaver Toyota St. Augustine responded

We are very happy to hear Chad provided you and your wife with positive experiences! We sincerely value your business and look forward to your next visit. Nancy West Customer Relations 904-797-8800, nwest@beavertoyota.com

December 31, 2020

I have used Beaver Toyota for 8 years now. The last couple oil changes left a bad taste to the point that won’t be going back. I questioned high price for oil change and rotation previous encounter dur More

by sabinekurz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Usman Seyal
Jan 17, 2021 -

Beaver Toyota St. Augustine responded

Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully, we can get to the bottom of this. Nancy West Customer Relations 904-797-8800, nwest@beavertoyota.com

December 31, 2020

Very happy with Beaver and have sent many to you for service. Check in is easy and they keep you appraised of anything needed. The curtesy van is wonderful. I usually request that they take me to St. More

by Sandrag1940
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delvon WrIght
Jan 01, 2021 -

Beaver Toyota St. Augustine responded

Sandra, Thank you so much for your kind words regarding your recent experience, and for taking the time to leave us this wonderful feedback! Nancy West Customer Relations 904-797-8800, nwest@beavertoyota.com

Jan 01, 2021 -

Sandrag1940 responded

Thank you Beaver Toyota for making me feel secure with the knowledge that you will always be honest with a woman alone. Check in is easy and when the Curtesy Van took me to St. George street you called to give me a update for what you found. Check out was just as easy. I’ve sent so many people who were going closer to us and they thanked me many times over because they were happy with the service. They were pleased to have them accept their well behaved dog and even asked about it if the animal wasn’t accompanied with its owner.

December 29, 2020

Dealer disregarded my service request, ignored my complaint and used a service to respond to texts that were unprepared to help me. The follow up caller was unprepared to speak to my concerns and unf More

by Saltlifephil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chuck Golden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2021 -

Beaver Toyota St. Augustine responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. Nancy West Customer Relations 904-797-8800, nwest@beavertoyota.com

December 22, 2020

My service guy is very professional and very nice. He is Very helpful and detailed in explaining what is wrong with my car. The price is reasonable also. More

by Cubi704
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Barletta, Hector Centeno
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