Beaver Toyota St. Augustine - Service Center

I had to get a new battery for my key and they were able to fit me in a week early for service (excellent, as always). This saved me an hour travel time! Great service. to fit me in a week early for service (excellent, as always). This saved me an hour travel time! Great service. More

Second time in a row. .bad experience. Scheduled routine oil change maintenance with NO tire rotation (per my request) took over an hour and a half when I saw the guy final .bad experience. Scheduled routine oil change maintenance with NO tire rotation (per my request) took over an hour and a half when I saw the guy finally drive my car around, park it, bring in my paperwork & key fob. Thought finally my maintenance manager would soon text me to tell me my car was finished…no such luck. Ten more minutes went by, still no text. Finally decided to go in and ask him what the problem was (he was thumbing around with his cell phone). He told me my car must not be finished since he hadn’t gotten my paperwork and key fob brought to him yet. And that my friends was the problem. The guy who brought the paperwork & fob in didn’t drop it off at my maintenance manager’s desk…nope…he dropped it off at some other desk in a stack of other customer’s paperwork & key fobs and left. That particular desk station was totally unmanned. So it just sat there. I told him I saw the guy drive my car around and bring the paperwork in over 10 minutes ago. He went over and there to that desk, fumbled through some papers and was able to find it. He had no idea why it was dropped off there and not at his desk. Obviously there is a major logistical disconnect between the maintenance managers and shop mechanics. This is a problem at management level and NOT the workers themselves. As I had said before…Nick needs to step up his game bigtime! I sent him a grievance email letter from the last bad experience I had from the time before explaining in detail what had happened. Never heard a word back from him….just crickets! I’m not going to go to the trouble of wasting my time sending Nick another email this time. So much for my being WOW’ed. I’m through and won’t be back. Seriously Nick needs to be let go and replaced by Mrs. Beaver! More

I had appointment, was taken right in. Diagnosed problem quickly, repaired even faster. Very friendly staff and quite efficient. Satisfied customer! Diagnosed problem quickly, repaired even faster. Very friendly staff and quite efficient. Satisfied customer! More

It has been quite some time since I had gone to the dealership. I love the level of professionalism and attention to detail. I would like to take this time to tell the staff thank you so much for what dealership. I love the level of professionalism and attention to detail. I would like to take this time to tell the staff thank you so much for what you did on my vehicle. More

Very professional service for my Toyota. We are impressed by their quality and friendly people. We are impressed by their quality and friendly people. More

JB is the best! Always excellent service, truly cares about his customers! Sent several people to him and always happy 😊 Always excellent service, truly cares about his customers! Sent several people to him and always happy 😊 More

On time kept me informed, informative and thorough! Devlon was a very polite and knowledgeable service writer! Devlon was a very polite and knowledgeable service writer! More

Not a great first experience with the Service Dept. today. Hoping the advisor was just having a bad day and rhis is ‘t how if’s going to be all the rime. today. Hoping the advisor was just having a bad day and rhis is ‘t how if’s going to be all the rime. More