Beaver Toyota St. Augustine - Service Center

Crafty salesmen and long service times. Last routine maintenance checkup for only 15000 miles took 2.5 hrs! Last routine maintenance checkup for only 15000 miles took 2.5 hrs! More

The service was very professional , the facility is good and very clean and all the personnel are professional. and very clean and all the personnel are professional. More

Prompt service and appointment making. Service done quickly and professionally. Not ce waiting area and doughnuts. Service done quickly and professionally. Not ce waiting area and doughnuts. More

I was recommended by a family member to take my car for a full detail at Beaver Toyota because of their reputation and the fact that they are an established dealership so if I encountered any issues I would full detail at Beaver Toyota because of their reputation and the fact that they are an established dealership so if I encountered any issues I would be able to get management involved to resolve them. Was told it would be $200 and take 2 1/2 hours to complete, I dropped my car off at 9am and the car was not ready until 1:30pm. I never got any updates or was contacted about the status of my car until I called around 1pm. I was not shown my vehicle until after I paid. During payment my advisor was quoting me $500 to fix “missing paint” on my roof which I thought was weird because I was only aware of a very small area about 1inch big where some paint was missing before the service. He also informed me he had called Honda to see if there was an extended warranty to cover the cost of the repair because this is a “known issue” with my make and model. When I saw my car immediately I noticed a large area of paint was missing on my roof. The advisor said it was because I already had a small spot of missing paint and it is what it is basically there’s nothing they could do. I was left speechless and stunned in the parking lot and went inside to speak to Scott who was a manager on duty. He explained that they do not use a pressure washer to detail cars they just spray it down and that they didn’t do anything to cause my paint missing from my roof and it’s my responsibility to fix the damage they caused. I’m a young woman who always has a hard time a dealerships, always getting taken advantage of, so I called a family member to come help me with my situation at the dealership. We inspected the car on the lot, had not driven away, and we both noticed the following items still dirty after a complete detail; door jams, floorboards, cupholder, stains on seat, and of course the missing paint on roof. Management, Scott, was extremely unhelpful and unprofessional, speaking to us in a condescending, disrespectful, arrogant manner. Ultimately there was no resolution, no refund or coverage for the damage on my vehicle. Scott would not provide the dealership insurance for us to file a claim because he stated they only do that for damage over $4,000. Overall, I’m extremely unhappy with the service provided and I will never recommend Beaver Toyota to any of my friends or family. This is such a disappointment because it was so highly recommended to me because of previous experiences and I fully trusted this dealership to treat me and my car with the same respect and care as they had done for my family before. More

Went in for regular maintenance. Was out in less than an hour. Great service. I highly recommend Beaver Toyota! Was out in less than an hour. Great service. I highly recommend Beaver Toyota! More

experience with fever as far as service and I’m very well satisfied. Was that satisfied with the buying of the car? . satisfied. Was that satisfied with the buying of the car? . More

Fast and friendly service. Roomy wait area. Free coffee and water with snacks available for customers while they wait. Roomy wait area. Free coffee and water with snacks available for customers while they wait. More

Everything went well but the timeline they gisve me to wait was way far out. They said it would only take 1 hour and 15 min but it ended up to be more than 2:30 hours. I could have done so may other thing wait was way far out. They said it would only take 1 hour and 15 min but it ended up to be more than 2:30 hours. I could have done so may other things in between. More

I have been a customer at Beaver Toyota for servers years. They provide unsurpassed customer service and have kind and caring staff and technicians. I never thought I would say that I love a car Dealer years. They provide unsurpassed customer service and have kind and caring staff and technicians. I never thought I would say that I love a car Dealership - but here it is- I love this place! More

I had a great experience with buying the car everything went smoothly and I was happy with the price I paid. The salesman John and sir Lawrence were very helpful. went smoothly and I was happy with the price I paid. The salesman John and sir Lawrence were very helpful. More