Beaver Toyota St. Augustine

Have bought 4 new vehicles from this dealership in the past 9 years. Took them up on the "Tires For Life' gimmick on the last purchase. I had the Tundra serviced there for almost four years. That's 5 whee past 9 years. Took them up on the "Tires For Life' gimmick on the last purchase. I had the Tundra serviced there for almost four years. That's 5 wheel alignments, 15 oil changes, 15 tire rotations, and 4 tire balances. The tires lasted 80,000 miles. When I asked them to replace the tires June 3rd, 2011 I was informed the dealership was under new ownership and does not honor Tires For Life anymore. I asked the Service Advisor (Fred) if he was joking. He said no that it was true. I asked to talk to the Service Manager Bill Southard but he wasn't there. I was able to talk to him the next morning at 7:30 am and asked if he could make an exception in my case because I have a great sales history with the dealership and that I had all my service done there. He said he would pull my file and call me back in about an hour. When he called me 10 hrs later he informed me that I did not purchase an air intake filter and cabin air filter at the 30k and 60K services so he could not honor my request. I have all of the receipts for the services and none of them recommend either filter nor did they inform me verbally that I needed them. Although I did replace them on my own. I am sure my request never left his desk because if the sales dept had any idea what they had pulled I would have gotten the tires. So, if the General Manager ever gets to read this complaint you might want to inform your people that even though they might have saved 4 or 5 hundred dollars in tires you lost a longtime St. Augustine Toyota customer for good. I have owned nothing but Toyota products for a long time and when, NOT IF, I buy my next one it won't be at this dealership. I will also tell everyone I know of the experience I had at your dealership. As far as I'm concerned you have stolen money from me. More

We have not bought a car here. We went here for the first time today LOOKING for a a new car. I don't know if we had "cheap" stamped on our foreheads, or what exactly happened....but the salesman acted like time today LOOKING for a a new car. I don't know if we had "cheap" stamped on our foreheads, or what exactly happened....but the salesman acted like he couldn't give two rips about us. We walked around, looked at about 20 different vehicles and took down information about one car to compare with other dealerships. It was when we were leaving we realized that the salesman didn't give us his name, card, nor did he take down OUR names or information. He just sort of stalked off. I don't know if it was because we said we were going to compare prices? It was the WEIRDEST experience, and honestly, most unprofessional, experience I have ever had a car dealership. There was a Camry we were interested in, but seriously, we wouldn't give that salesman business ~ if he couldn't bother with us. BTW, we ended up in Daytona and bought a NEW vehicle from Gary Yeoman's and had a fantastic salesman down there. More

Told one price in person and verbally okayed this price. When the job was done I was told another price, they said the service they used raised the price. This is totally unprofessional. DO NOT okay any p When the job was done I was told another price, they said the service they used raised the price. This is totally unprofessional. DO NOT okay any prices from these people unless it is in writing. Get the price in writing before you leave. You will be duped. Be very careful,even had the price given to me by Bill Reynolds the "Service Manager." When you call Corporate HQS, it is stated their is nothing they can do because this is an independant dealer. Be very careful. After being a Toyota customer for over 40 years, time for a change. More

had recall done got ten miles from dealer and the brakes froze up No fluid in the brakes. went back nothing was wrong hub spoke with gen mgn and was treated to an attitude will never go back this was th froze up No fluid in the brakes. went back nothing was wrong hub spoke with gen mgn and was treated to an attitude will never go back this was the second time we had problems. ugh the dealer ship was close and with the price of gas we thought that the dealership changed hands that we would try it. never again. More

I am a first time car buyer and St. Augustine Toyota made it a horrible experience. After I told them that they would not approve me for 0% financing, they insisted that they could and pulled my credit. Afte it a horrible experience. After I told them that they would not approve me for 0% financing, they insisted that they could and pulled my credit. After 3 days they called me back saying I had been approved for 8% (for the exact reasons I told them I would be not be eligible for 0%). I had to spend another 4 hours, after the initial 6 there working that out. I have been called over 15 times by their office because of their mistake. Don't bother buying from St. Augustine Toyota. DEFINITELY NOT WORTH THE HASSLE!! More

Salesman (Rusty) lied to us and told us our key chain fobs would be mailed to us after we purchased a brand new '09 Corolla. We never received them. When we called back, he told us our purchase did not fobs would be mailed to us after we purchased a brand new '09 Corolla. We never received them. When we called back, he told us our purchase did not include fobs. Only after my wife complained severely did the dealership give us fobs. Of course, they are the cheapest fobs known to man. They do not open the trunk. We never received the usual survey rating the dealership in the mail (I wonder why). Now, the cruise control device has broken, so I shudder to have that taken in and fixed. The finance department is a joke; masters of bait and switch. Do NOT go to this dealership. More

This place used to be so nice back in '07 when they were Lighthouse Toyota NOT St. Augustine Toyota. They had the friendliest staff out of all the dealerships along that section of US1 South. The new owners Lighthouse Toyota NOT St. Augustine Toyota. They had the friendliest staff out of all the dealerships along that section of US1 South. The new owners have really let it go down hill with both service and sales. I made an appointment for an oil change at 5:00pm only to go in an have the woman in the garage rudely tell me the men in the service department had gone for the day. Why would you schedule a customer but not have someone on staff to do a simple oil change? The woman offered to do it herself but couldn't "guarentee" how long it would take because she didn't really know what she was doing. UMMM NO! Their new service disgusts me. I love Toyota but this dealership is a joke. More

These people are crooks and use Bait and Switch tactics on unsuspecting customers. We purchased a 2010 Corolla LE last week and didn't realize the paperwork and terms were changed until we got home. Sil on unsuspecting customers. We purchased a 2010 Corolla LE last week and didn't realize the paperwork and terms were changed until we got home. Silly us, we believed what we were told and never looked at the figures on the contract. The deal from Salesman Larry Roberts was a 2.9% financing over 60 Months, but upon looking at the contract again, realized that the terms were changed by Finance Manager Mr. Tim (sorry don't have his last name)to 9.1% over 75 months. Mr. Roberts agrees with me on these figures but says there is nothing he can do about it and is more concerned about his bonus, but in all fairness he is a friendly guy, that's why I gave a rating of 5 for friendliness at this dealership. These people will not return our phone calls now and there is a no-cooling off period on their Sales Contract form, which means that we cant return the vehicle because the contract is signed. Check your sales contract thoroughly before signing anything with Finance Manager Mr Tim of St. Augustine Toyota, a smooth operator, and don't make the same mistake as we did. Its a sickening feeling to know that the law is on their side for this disgraceful behavior. I will be reporting this dealership to the BBB, all the news channels and all relevant bodies. This dealership should be investigated by the Attorney Generals office for their business practices in the State of Florida. More

I have been a Toyota owner since 1986. I have never experienced such terrible service and poor customer service. We went there for our 30k mile service and asked them to look at the blemishes on our p experienced such terrible service and poor customer service. We went there for our 30k mile service and asked them to look at the blemishes on our paint and for an estimate to buff out. Melanie took it upon herself to try and sandout the blemishes. When we went to pick the truck up told us it would be $150 just to fix the hood not including the roof. When we stated that we wouldn't pay for it, she said that she would fix it. At that point they had the truck for two days. They ruined the hood so bad that they had to send it out to be repainted. When we went to pick the truck up we noticed that they had not fixed the roof. When we questioned why they didn't fix the roof, Melanie Snelling lied and said that they never worked on the roof. Two days before she walked around the truck with us showing the damage they did to the paint. At that point, the service manager, Mark Dewey, not only lied stating that it came into the shop that way, but insulted us by saying that we need to take better care of our vehicle. Not even the general manager was man enough to help us take care of this issue. I will never go back to Lighthouse Toyota and I will probably never purchase another Toyota again due to this experience. More

I live two hours south of this dealer. My husband and I were vacationing and decided to just "look" at Toyota Venza's. Well, we were looking around the lot and Bill Laman came out as soon as he saw us. He were vacationing and decided to just "look" at Toyota Venza's. Well, we were looking around the lot and Bill Laman came out as soon as he saw us. He talked to us and showed us some cars. We all went inside the dealer showroom and he asked if we would like to come back the next day and drive a car.(I was offered to drive one that same day, but I preferred not to) Bill made arrangements with Jeff Shearer to take care of us because Bill had the next day off. When we arrived, Jeff was there to greet us. He took his time showing us the car I liked, so my husband, I and Jeff went for a test drive.When we got back to the show room we all sat down and talked money. My husband and I had a price in mind, which was much lower than the sticker price.Thinking this deal would not go through, we were ready to leave, but with a few visits to the "manager" we did get what we wanted. Now, you have to understand that we did not have my car with us! They took my car in, sight unseen and are delivering my new car and picking up my old car! As I said before, I live two hours south of St. Augustine and they are willing to do this for me at no extra charge. HOW GREAT IS THAT????????? Would I recommend this dealership, you bet I would with not problems. My experience was the best, and my compliments to Jeff Shearer, he was very knowledgeable and friendly. Thanks, Jeff and Bill for everything. Hope to visit when we are back in town. LoAnn and Bill, Malabar FL. More