Beaver Toyota St. Augustine

I initially contacted the dealership via email about a used vehicle late one night. The reply was swift (within 12 hours) and curteous. Ian Barnett was the interenet sales representative handling my reque used vehicle late one night. The reply was swift (within 12 hours) and curteous. Ian Barnett was the interenet sales representative handling my request. Upon my arrival Ian warmly greeted us and showed us the vehicle we inquired about. We asked to see similar vehicles in the same class, and he showed us the RAV4's. We considered a new vehicle, but did not think it would be financially possible due to weak credit. Fortunately, Ian was able to fanagle us a great opportunity with extremely low apr rates. We had to pay a little more than what we intended, but considering all the benefits we received it was worth it. Best part about it, when I woke up the day after buying the vehicle, I had NO buyer's remorse. Customer Service Everyone was very helpful and kind The salesman did not pressure us in any way The salesman was straightforward and honest The salesman put forth his entire effort to fit our needs The salesman gave my wife and I space to discuss things when appropriate Quality of Work - I did not have any service performed on my vehicle N/A Friendliness We were greeted with smiles (contrary to the gloomy weather) Our salesman never seemed irritated or bored with us The salesman repeatedly offered us refreshments (coffee, water, soda) The salesman patiently took time to answer any question (no matter how many times he answered it before) Overall Experience We entered the dealership around 3:00pm and drove off around 8:00pm, yet left happier than when we arrived. We did not have one negative feeling or regret about our stay Ian was extremely friendly, honest, relateable, and helpful in all of our needs I will most definitely use this dealership again when I get the chance More

I bought a 2009 Corolla XLE from this dealership around a month ago and as a first-time buyer, I have to say my experience was much better than I expected. Since I'd never purchased a car before I was terrif month ago and as a first-time buyer, I have to say my experience was much better than I expected. Since I'd never purchased a car before I was terrified of getting taken advantage of and paying thousands more than necessary. From the beginning everyone I encountered was easy to work with- it was a very low pressure situation. There was very little haggling and I ended up paying exactly what I planned on paying before I walked in (which I can say was a very reasonable price). I met many pushy/difficult car salesmen during the several months I spent researching cars and prices, and I can't express how much it meant to me to feel like I was being treated respectfully by a dealearship instead of like a walking dollar sign. I sincerely felt like I was bring taken care of throughout the whole process, and a big part of that was because of Stuart Jones- he was very collaborative and I never felt like I was going into a boxing match like I did with every other car salesperson. Even weeks after my purchase, he's been responsive to my calls regarding getting my tag and getting set up with financing. I'd highly recommend working with Mr. Jones. More

this dealership has confirmed their poor rating of 3 out of 5. compared to 6 other toyota dealerships in the area with scores of 4.4 to 5. I have yet to receive a call back of the 7 i made to them. (since d of 5. compared to 6 other toyota dealerships in the area with scores of 4.4 to 5. I have yet to receive a call back of the 7 i made to them. (since dec. 27,2011) it's now jan. 31st, 2012. I would go in details regarding my bad experience, but my time is more valuable to me. I'll let the ratings speak for themselves. More

I have had nothing but bad service from this dealer (compared to other dealerships I have experienced over the last 40 years). I bought a Certified used Yaris from them in March 2011, and 3 days later (compared to other dealerships I have experienced over the last 40 years). I bought a Certified used Yaris from them in March 2011, and 3 days later found out that the horn didn't work and they wound up replacing the entire driver's side airbag assembly (for free. But this was a certified car and should not have been an issue. Recently I found out that the car was missing its cabin air filter and I was rudely challenged on my ethics and honesty about why it was not there--they would not install one without charging me for it. I walked out never to return again. They have tried to up sell me on parts that didn't need to be replaced and on more than one occasion was treated rudely and ignored as a customer. Oh yes, once they rotated the tires and a wheel cover fell off while I was driving home. They would not own responsibility for that either nor the 4 missing valve covers. More

Great dealership! They had the BEST price and a super sales staff! I won't do business anywhere else! I love my Camry and it's awesome ride! sales staff! I won't do business anywhere else! I love my Camry and it's awesome ride! More

I bought my first car from Stuart Jones and I knew nothing about cars! He showed me and explained everything to me so I knew just what I wanted. He took time and effort to help me. It was great! He re nothing about cars! He showed me and explained everything to me so I knew just what I wanted. He took time and effort to help me. It was great! He really knows what hes doing. I got a car that I really like! More

I had such a great experience when looking for my new car. The employees were very helpful and informative. I would highly recommend this dealership for all your needs car. The employees were very helpful and informative. I would highly recommend this dealership for all your needs More

Ian went out of his way to provide us with a car with the specifications we had requested. His knowledge and can-do attitude was very helpful. He personally delivered the car, a Scion XD, to our home with al specifications we had requested. His knowledge and can-do attitude was very helpful. He personally delivered the car, a Scion XD, to our home with all the paperwork prepared, making this transaction a breeze. Special thanks to Tim Peeler, his general manager, for making this a pleasant experience and for appointing Ian as his representative. More

Warm and friendly people. Very relaxed atmosphere for purchasing a vehicle. I would re immense this dealer to get a fair deal on both a purchase and a trade. purchasing a vehicle. I would re immense this dealer to get a fair deal on both a purchase and a trade. More

Had to take car into dealer for RECALL. Although I had called ahead, it took about an hour. Without my asking, the Service Manager said they had run a prognostic check and determined that my coolant pump called ahead, it took about an hour. Without my asking, the Service Manager said they had run a prognostic check and determined that my coolant pump was leaking and that I needed to replace my timing belt. This car has under 25,000 miles, but he said it must be replaced because it is over 6 years old. Their price to do the work was $800. Suspicious, I passed. I made several calls. All the other mechanics I spoke with had lower prices. There was a split on whether the timing belt had to be changed due to miles vs. years. My trusted mechanic in California, by phone only, said NO! Also said they all have seepage, so fill it, check it. See if it's even leaking. I took it to the most reliable-sounding mechanic, whose price was also the lowest. They performed a pressure check on the entire cooling system - spent 90 minutes on this - FOUND NOTHING WRONG!!!!! They also checked with Toyota Maintenance, the actual source, not this dealership, and the Toyota Maintenance for my timing belt indicates: 90,000 or 108 months (9 years). This is really not just bad service, folks. This is CRIMINAL FRAUD! More