Beaver Toyota St. Augustine

I was very happy with the knowledge about the vehicles and the way he listened to my wants. Truly appreciate his help with getting both parties together with little back and forth. and the way he listened to my wants. Truly appreciate his help with getting both parties together with little back and forth. More

Ned in sales was fantastic—quick, friendly, and made the process completely transparent with no surprises. Unfortunately, the finance experience was disappointing. Although I was given electronic copies of process completely transparent with no surprises. Unfortunately, the finance experience was disappointing. Although I was given electronic copies of all the paperwork, I was never shown nor given a copy of the loan contract, and only saw it after requesting it from my bank five days later. I then found out the loan amount was almost $2,400 higher than what was agreed upon and signed by both parties, and the APR was 0.24% above what was mentioned when I asked during the signing process. Requesting explanations from finance didn’t lead anywhere, however they did agree to refund the overcharges, which I am told will take 4–6 weeks to be received. Sales gets top marks, but the finance side needs serious improvement. Also, they offered free delivery. This was a nice touch; however, the gentleman who drove the car to my house apparently had been at some kind of construction site prior to getting into my new car. He left copious amounts of white chalky dirt all over the driver's side floor. When I sent a picture to Ned, he promised a free car wash on my next visit to compensate. The next day, I also noticed a small hole on the bottom of the front passenger's side bumper. I also informed Ned about this (with picture). He said he never saw it, and it wasn't in any of the pictures they had of the car. He said it will be up to the service department to determine if this is something they will repair. To be continued... More

Ned was very kind and knowledgeable, he did a very good job finding us the perfect car! job finding us the perfect car! More

A warm welcoming, thank you Carmen Diodonet my new dealer. It was a pleasure. First time buyer and now a loyal customer. dealer. It was a pleasure. First time buyer and now a loyal customer. More

Quick and easy process. Put me in a car that worked perfect for me. Will definitely be back Put me in a car that worked perfect for me. Will definitely be back More

Bobby assisted me with the purchase of my first car. Couldn’t be happier. Will be back! Couldn’t be happier. Will be back! More

In my whole adult life, I have exclusively purchased/driven Toyota and I came here to say that I recently had the WORST service experience that I've ever had at any Toyota dealership in all of purchased/driven Toyota and I came here to say that I recently had the WORST service experience that I've ever had at any Toyota dealership in all of my years. Four and a half hours for a battery change after they broke a part that had nothing to do with the battery, causing my car to fail after driving away. The service director, Scott was incredibly rude, unaccommodating and unapologetic. I was also told by another service staff member that this exact thing had happened several times in the day prior to my own. More

My advisor, Doug, was very efficient. I appreciate the way he has taken care of everything. I liked the car wash as well. I appreciate the way he has taken care of everything. I liked the car wash as well. More

Awesome service dept at Beaver, and Trey (service rep) is super, every time, past 5 years! super, every time, past 5 years! More

I recently purchased a 2021 Lexus RX 350 and had the pleasure of working with Justin as my sales representative. From the moment I walked into the dealership, Justin made the entire process smooth and s pleasure of working with Justin as my sales representative. From the moment I walked into the dealership, Justin made the entire process smooth and stress-free. He was knowledgeable about the RX 350 and answered all my questions. What stood out most was his professionalism combined with a genuine, friendly approach. I did not feel pressured. Justin also went above and beyond to ensure I was comfortable with the features of my pre-owned Lexus. It’s rare to find someone so attentive and committed to customer satisfaction. I would recommend Justin to be your sales rep. More