Beaver Toyota St. Augustine

Second time in a row. .bad experience. Scheduled routine oil change maintenance with NO tire rotation (per my request) took over an hour and a half when I saw the guy final .bad experience. Scheduled routine oil change maintenance with NO tire rotation (per my request) took over an hour and a half when I saw the guy finally drive my car around, park it, bring in my paperwork & key fob. Thought finally my maintenance manager would soon text me to tell me my car was finished…no such luck. Ten more minutes went by, still no text. Finally decided to go in and ask him what the problem was (he was thumbing around with his cell phone). He told me my car must not be finished since he hadn’t gotten my paperwork and key fob brought to him yet. And that my friends was the problem. The guy who brought the paperwork & fob in didn’t drop it off at my maintenance manager’s desk…nope…he dropped it off at some other desk in a stack of other customer’s paperwork & key fobs and left. That particular desk station was totally unmanned. So it just sat there. I told him I saw the guy drive my car around and bring the paperwork in over 10 minutes ago. He went over and there to that desk, fumbled through some papers and was able to find it. He had no idea why it was dropped off there and not at his desk. Obviously there is a major logistical disconnect between the maintenance managers and shop mechanics. This is a problem at management level and NOT the workers themselves. As I had said before…Nick needs to step up his game bigtime! I sent him a grievance email letter from the last bad experience I had from the time before explaining in detail what had happened. Never heard a word back from him….just crickets! I’m not going to go to the trouble of wasting my time sending Nick another email this time. So much for my being WOW’ed. I’m through and won’t be back. Seriously Nick needs to be let go and replaced by Mrs. Beaver! More

Dealership of Past, present, and future, Professional, Polite, Hospitable, Jean Dupoux, did a fine job. Polite, Hospitable, Jean Dupoux, did a fine job. More

Buying a vehicle is not a fun process and it takes time out of your day. Beaver Toyota made this process so much faster and streamlined. Professional but comfortable. The sales associate Zach succeeded in out of your day. Beaver Toyota made this process so much faster and streamlined. Professional but comfortable. The sales associate Zach succeeded in all aspects of great customer service. It doesnt matter how many amenities a dealership has, it's the quality of service. I'm not there to have coffee at a dealership's "lounge". I'm buying a vehicle. I want an associate that knows what hes talking about and works for me to get the best deal possible and Zach nailed it. I got what I wanted on my trade in and a great deal on a vehicle. A great experience all around. The first place I'll ever go to buying another vehicle. More

Great experience the worlds best salesman he really takes care of you follows up and follows through the closest a circle. I had a bad experience with sawgrass Infiniti in Tamarac Florida they were rude disr care of you follows up and follows through the closest a circle. I had a bad experience with sawgrass Infiniti in Tamarac Florida they were rude disrespectful but after going to Beaver Toyota in Saint Augustine finding the same exact vehicle at a better price, a great salesman, and a good finance department overall very respectful very clean and honest dealership would highly recommend and thank you so much Anthony Cruzado you’re the best!!!!!! More

Easy, no pressure. Best buying experience by far. Will be back again. Thank you for everything Best buying experience by far. Will be back again. Thank you for everything More

Purchasing a car made me very nervous. Gary was amazing through the entire process. He communicated every step of the way and went above and beyond for us! Gary was amazing through the entire process. He communicated every step of the way and went above and beyond for us! More

Great dealership! Third time buying from them would definitely recommend! James Suggs helped me find my dream truck! 😁 Third time buying from them would definitely recommend! James Suggs helped me find my dream truck! 😁 More

Excellent service yet again from Zach. Second car from here and very happy. Will definitely recommend Second car from here and very happy. Will definitely recommend More

I bought a new Rav 4 for a great price . Rodney was sincere, professional, and made the whole car buying process as easy as can be for the buyer! Rodney was sincere, professional, and made the whole car buying process as easy as can be for the buyer! More

The easiest car buying experience! Rodney made the process seamless. We love our new Rav 4. Rodney made the process seamless. We love our new Rav 4. More