Beaver Chevrolet - Service Center

Very nice but it is so hard to get any work done. 😕 scheduling is so far out and inconvenient. scheduling is so far out and inconvenient. More

If there were a ZERO, that would be my rating!The If there were a ZERO, that would be my rating! The car-buying experience was fine. Fast-forward almost 2 years and our experience is much different If there were a ZERO, that would be my rating! The car-buying experience was fine. Fast-forward almost 2 years and our experience is much different. The service department at this dealership is deplorable. We have taken our vehicle in two times for the A/C failing and because they are unable tp duplicate it inside their shop, they say we've been imagining it. At least 4 trips to the west coast of FL, the air gives out right around Gainesville and unless we stop, turn off the car for 10 minutes or more and then start it back up, it will not correct. We can put the fan onto the highest setting and NOTHING comes out of the vents, but you can hear it running behind the dash...but no air. The last time this happened, we had our dog in the back seat and we had to pull over to let her cool off in the shade and get her out of the car. As soon as the heat in FL is over 80 degrees, this is unbearable in a vehicle that is out in the sun. I cannot believe that Linda Beaver or any other face of this company can be satisfied with this type of treatment of their customers. To have the car for 3 weeks, NOT take it out for a long drive to try to duplicate the circumstances, to tell us we have IMAGINED this problem and then to attach a passive aggressive document to our invoice showing us how an air conditioner works? Are you kidding me? I have never treated anyone like this and we have been SO patient and kept the service department in the loop as we experienced these issues and still, no resolve. If you want a new car, I would not recommend Beaver Chevrolet. We were fooled by the commercials...they did not wow us. It is unacceptable to be paying for a car that is under 2 years old and having these issues that they refuse to fix. I have video that is date/time stamped showing where we can't feel the A/C any longer after we'd been driving in town for a long while. I will keep documenting this and keep adding to my file on this vehicle. I'm interested if they'd been able to "find the problem" once it's all out of warranty and the responsibility is on me to pay out of pocket...oh I bet they'd find plenty wrong then. For the record the unhelpful and rude service technician who was nasty to my husband is Emmanuel. They're also very behind in servicing vehicles because so many are in need of repair...that should be a giant red flag to the quality of their product. I'm just so disappointed and so very disheartened. More

The service department is fantastic and easy to work with. Emmanuel Parmar is a great service advisor. Who ever trained this guy, known what hey are doing. Kind courteous an professional. Was WOWED for with. Emmanuel Parmar is a great service advisor. Who ever trained this guy, known what hey are doing. Kind courteous an professional. Was WOWED for sure. Don't waste your time going elsewhere. One stop shop. Highly recommend this dealership. More

Service Department is Terrible!!! I made an appointment online for my 2019 Chevrolet Silverado High Country to get the first oil change/service plus tire rotation/balance for 9:00AM on I made an appointment online for my 2019 Chevrolet Silverado High Country to get the first oil change/service plus tire rotation/balance for 9:00AM on 01-18-2020. I arrived at 8:45AM and was signed in by Dave Parisi and was advised that my vehicle had 3 factory recalls but was assured they could be repaired promptly during my service appointment. I told the advisor my wife was picking me up for breakfast and a few errands. Service advisor stated to make sure I was back by 2:PM because the service department closed at 2:00PM. I returned at 12:15PM and Mr Parisi told me that my vehicle was not quite done but they were finishing up on the recalls. I then waited in the lobby till 1:20PM and went back to Mr. Parisi and then James Venson to find out that NO WORK had been performed on my vehicle. I was told by Mr. Parisi that since I was not waiting for my vehicle that all the other cars were taken before my vehicle even though I had a 9:00AM appointment. I asked why I needed to make an appointment? (No REAL answer) Hard to fathom this is actually Beaver Chevrolet shop policy. Big and small in this situation. I was only able to get a oil and filter change after 5 hours and will have to go back for recalls and tire rotation/balance. I also have no real confidence that the oil change was done per Chevrolet specs since it was such a rush job. The service advisor talks a good game but has no clue what the shop is actually doing with your vehicle. Also, the promise of the courtesy was not delivered either in this case. I don't think this is the type of WOW service that Mrs. Beaver is referring to in their advertising. More

Service very quick and detailed service. I was very happy with the service provided at the dealership. I expect the service to be as smooth in the future. Tha very quick and detailed service. I was very happy with the service provided at the dealership. I expect the service to be as smooth in the future. Thanks More

Slow and almost nonexistent updates. Requests are not honored and three days later no updates on the repairs on my vehicle. Called the dealer several times the operator would transfer me Requests are not honored and three days later no updates on the repairs on my vehicle. Called the dealer several times the operator would transfer me to the service department but no one was ever available. I left several messages but no one returned my calls. I was hoping to be WOWED!!! by the customer service provided but now I feel that “we are here to wow you” is just a catch phrase. On a positive note the mechanic made me feel comfortable to know that my Corvette is in good hands. Lastly, Mike thank you for understanding my frustration over this matter. More

GREAT SERVICE" Everything was taken care on time. Caring services person.When I arrived I was greeted immediately.They worked with me and compromised to make the dea Everything was taken care on time. Caring services person.When I arrived I was greeted immediately.They worked with me and compromised to make the deal happen. More

Technician damaged my flywheel I had my 2015 Camaro ZL1 in because of a bad transmission. I had to replace with a new one at my expense. The car was in the shop for 6 weeks. The tec I had my 2015 Camaro ZL1 in because of a bad transmission. I had to replace with a new one at my expense. The car was in the shop for 6 weeks. The technician removed the clutch and flywheel and proceeded to beat on the bushing of the flywheel. He said it was the pilot bearing (the pilot bearing is located on the crank, not the flywheel). This was a bushing that is not removable that he destroyed. As such, they told me I had to buy a new clutch/flywheel. This is money I should not have had to spend. More

Awesome experience. My experience at beaver Chevrolet was superb frankly the best service out of all the chevy dealers in jax. When I arrived I was greeted immediately an My experience at beaver Chevrolet was superb frankly the best service out of all the chevy dealers in jax. When I arrived I was greeted immediately and my car was taken and serviced in a prompt amount of time. The staff was very friendly and informative. I believe my service advisors name was david and he was very professional and knowledgeable. Overall a great experience will definitely return in the future. More