Beaver Chevrolet - Service Center

My Vehicle was Basically a Hostage Dropped truck off at 8:30am for an oil change and to have a dash panel reset into its casing. Called over seven times throughout the day trying to fin Dropped truck off at 8:30am for an oil change and to have a dash panel reset into its casing. Called over seven times throughout the day trying to find out how things were going/when I could pick my truck up. Every call was sent to voicemail... and I left multiple messages. Finally at about 6:10pm... P.M.! I called and got voicemail again, so I immediately called back so I could talk to the front desk again because I was going to tell her that I needed to talk to somebody, ANYBODY that was in the building. Before I could say anything more than my name, she put me on hold (she had been somewhat abrupt and unhelpful all day) and suddenly I had been transferred through to my service manager — whose voicemail I'd just gotten less than 3 minutes before (and all day). My service manager was extremely unapologetic and gave no reason why I hadn't been contacted when the service was finished or why my voicemails hadn't been returned. Thankfully I caught her before she went home for the day OR I WOULDN'T HAVE BEEN ABLE TO EVEN PICK UP MY VEHICLE! She sent my paperwork to the front desk and said to check out there. When I arrived the front desk manager was watching videos on her phone and didn't even notice me standing (literally) less than three feet from her until I quietly said, "Excuse me?" and even then as she check me out I felt very overlooked and unwanted. I am a female in my late 20's, but I look quite young — I have no idea if that has any bearing on these interactions... in any case, it shouldn't and when I had to suddenly get my battery replaced a week after my oil change appointment, I went to Coggin and they got me in earlier than my appointment and kept open lines of communication. I can't wait to work with them again. More

Rebranding at its finest My service with Paula was awesome. She kept me calm and updated. Definitely reassured my faith in the company. My car needed a complete new engine and My service with Paula was awesome. She kept me calm and updated. Definitely reassured my faith in the company. My car needed a complete new engine and I was nerve wrecked! They got me a rental to ensure I had a way to work and she did everything in a timely manner and was very personable. More

Persistance Had some trouble with sensors, wiring and computer, finally got it fixed, then a/c went out , They jumped on it right away, I had numerous lunch Had some trouble with sensors, wiring and computer, finally got it fixed, then a/c went out , They jumped on it right away, I had numerous lunches there while I waited, sandwiches where awesome More

Service Dept. My car servicing was great under Beaver Cheverloet and dealing with Paula W. was great. I was impressed with the over all service and friendlyness, an My car servicing was great under Beaver Cheverloet and dealing with Paula W. was great. I was impressed with the over all service and friendlyness, and theclean waiting room. Thanks Paula More

no Issues The work was completed as promised and in a reasonable time frame. All the employees were polite and professional. Evan was especially great to work w The work was completed as promised and in a reasonable time frame. All the employees were polite and professional. Evan was especially great to work with. More

Exceeds Expectations! Friendly and knowledgeable staff, clean facility, nice waiting area and snacks, convenient service procedures, excellent communications, Kudos to Evan Friendly and knowledgeable staff, clean facility, nice waiting area and snacks, convenient service procedures, excellent communications, Kudos to Evan for always going above and beyond! More

met my expectations. My Suburban was promptly taken to the service area and all maintenance was performed, car washed and returned in a n acceptable period of time. Paula My Suburban was promptly taken to the service area and all maintenance was performed, car washed and returned in a n acceptable period of time. Paula took good care of me. More

Awesome Maintenance Service Superb visit !! Maintenance Service was professionally expedient and correct. Customer service was friendly and informative. Pleasant atmosphere. In a Superb visit !! Maintenance Service was professionally expedient and correct. Customer service was friendly and informative. Pleasant atmosphere. In and out with no concerns or problems. More

They had my keyfob replaced under warranty in an hour! They were all extremely friendly & didn't hesitate to get my issue resolved. Before I left there my keyfob was replaced for free!! They really helped They were all extremely friendly & didn't hesitate to get my issue resolved. Before I left there my keyfob was replaced for free!! They really helped solve my issue with no more hassle!! More

timely and informative this is first time in 50 years of owning vehicles I actually had it serviced at dealership where purchased. My first visit after June 2017 purchase wa this is first time in 50 years of owning vehicles I actually had it serviced at dealership where purchased. My first visit after June 2017 purchase was impressive. So I keep coming back due to coupons for regular service items, car wash following service and informative communication with service leaders. More