Beau Townsend Nissan

We visited your site several times before we purchased our car. Johnny Gibson was our salesperson. He was very polite, knowledgeable and always remembered our names, which meant a lot to us. It told us our car. Johnny Gibson was our salesperson. He was very polite, knowledgeable and always remembered our names, which meant a lot to us. It told us we were important and not just two old people passing their time looking at cars. He did a great job. More

I had such a pleasure driving away with my new Ford Escape. Thanks to Ron for making our deal happen! I will definately come back to this dealership in the future. Escape. Thanks to Ron for making our deal happen! I will definately come back to this dealership in the future. More

Found suitable financing before I had to come in a find the vehicle we wanted. Great customer service from Financial deppartment the overall.experience.was.great amd I would.definitely tell my friends abo the vehicle we wanted. Great customer service from Financial deppartment the overall.experience.was.great amd I would.definitely tell my friends about the.great service. More

I recently bought a new Altima at Beau Townsend Nissan. My experience has left a very bad taste in my mouth. First of all they changed the numbers on me 3 seperate times because they kept making "MISTAKES" My experience has left a very bad taste in my mouth. First of all they changed the numbers on me 3 seperate times because they kept making "MISTAKES". And wouldnt you know it none of those mistakes were in my favor. Secondly the manager Reece was a very rude arrogant person who was so self serving and centered it almost made me sick. But still our sales associate was a very helpful understanding man who seemed to know all there was to know about the car we were purchasing. I got one of the managers cards and decided to look him up on the web and to my surprise he turns out to be a total crook!! He made my search easy by telling us he owned a local restraunt. And during my search I see he has ran at least one such restraunt into bankruptcy!! Along with various other charges and convictions he is guilty of. Theft was the one that truly caught my eye though!!! I have mad several buys at Beau Townsend Ford over the years and this was our first Nissan, also will be our last from that organization!!! I cant believe they employ a man with that background to be in charge of their very nice store!! In closing let me just say this, if you are looking for a car or truck then dont bother going to Beau Townsend cause it seems like they arent concerned about their customers the way they used to be!!! More

During the negotiation process, I was given amounts for my trade in and the cost of the new car on a lease. When the paperwork was completed, the figures were different. Part of my trade in value, was to b my trade in and the cost of the new car on a lease. When the paperwork was completed, the figures were different. Part of my trade in value, was to be written in a check, in the amount of $2000.00. The form that states this amount, showed they owed me nothing. I questioned this and the young man said he "didnt know". This was corrected. Then, while looking over the lease contract, we questioned the figures again. We were told, " It didnt matter where the figures were, as long as they were on the form". This did not feel right and was questioned several times. I was assured everything was correct. A few days later, i found a website, showing how to calculate the numbers on the lease. I discovered that the sales manager had added back in $500.00 that was taken off the price of the new car, in addition to another 1500.00. This increased the gross cap cost of the car, in the amount of $2000.00. I called and confronted the salesmanager and he was speachless when he was called out. He offered a $500.00 gas card or free maintainence for the life of the lease. As if I would trust this dealership to perform maintainence! Nissan Comsumer Affairs has been contacted several times, but they cannot resolve anything either. I have never dealt with a company that handles business this way and will not go back. Check the Ohio Attorney Generals website, BBB and Edmunds for complaints before buying or leasing from Beau Townsend Nissan or dealing with Nissan North America. It may be to late for me, but if this helps someone else, its worth it. More

Rude, condescending and extremely poor in customer service. During negotiations, we stated we would continue to look further and would "probably return." This angered the sales manager and he walked service. During negotiations, we stated we would continue to look further and would "probably return." This angered the sales manager and he walked out of the room stating, "You won't get this price when you come back." He laughed at our price offer (which was within $300 of his offer). As he was walking away, he came back to us twice as we were going out the door continuing to tell us we weren't going to get this deal anywhere else. Salesman played games, gave us "information" and said "don't tell my manager" and was very unprofessional. We were repeat customers (3rd) and we will never be back again. During our search for a new car, visited numerous dealerships. This was by far the worst experience of them all and the worst in our car buying experience (40 years). More