Beau Townsend Ford - Service Center

Been a Beau Townsend Ford customer for 16 years. I have been personally responsible for myself; friends and family purchasing 9 vehicles. Took my truck for A/C repair to their quick lane service cen I have been personally responsible for myself; friends and family purchasing 9 vehicles. Took my truck for A/C repair to their quick lane service center. They replaced my compressor and charged me $1,400. It quit working, took it back they wanted to charge me an additional $900 for a leak. When complained they basically bullied me. Called their General Manager "Jamie Spencer" and he did not bother to call me back. Was getting ready to purchase a new truck. "It will not be from Beau Townsend" Nor will they ever service another one of my vehicles. M Disney More

Great attention to detail and all staff seemed in tune with providing good service. Highly recommend . with providing good service. Highly recommend . More

I was extremely pleased … The guys on my service was very attentive and Patient with me.. my car rides so well now .. attentive and Patient with me.. my car rides so well now .. More

Great service from start to finish. The advisor was helpful and kept me in the loop the entire time. The advisor was helpful and kept me in the loop the entire time. More

Service was great! Went at lunch time and they got me in and out pretty quick! Went at lunch time and they got me in and out pretty quick! More

Excellent management and very friendly staff. Will use again. 5 stars!!! Highly recommend. Great selection of vehicles! Will use again. 5 stars!!! Highly recommend. Great selection of vehicles! More

During inspection there were 2 critical items found. I authorized and issues were addressed in a timely manner. I authorized and issues were addressed in a timely manner. More

Customer service is always good in the service department. 15 word minimum is very ridiculous. department. 15 word minimum is very ridiculous. More

Excellent service worked with Tyler and he was very professional and courteous. Would highly recommend this dealership professional and courteous. Would highly recommend this dealership More

I scheduled an appointment for 8am, when I arrived I was told there was only one tech scheduled for the day and that the others were on vacation or at Ford Training. I was told the tech had to finish the c told there was only one tech scheduled for the day and that the others were on vacation or at Ford Training. I was told the tech had to finish the cars from the previous day before he could start mine. My car wasn’t started until 1245 and I got a call around 4pm that if I wanted them to finish looking at my rear windshield wiper issue I’d have to leave my car over the weekend. I was very disappointed that the service was unable to be completed and I needed my car for the weekend so I had to tell them to not complete the analysis. Had a loaner vehicle been offered I wouldn’t have been as frustrated, however because it wasn’t warranty or a recall one was not offered to me (I was offered a $79/day rental). More