Beau Townsend Ford

I had not planned to purchase a vehicle that day I went to the dealership. I only went to my appointment because it was to late to cancel. I had visited another dealership the weekend before and had a very to the dealership. I only went to my appointment because it was to late to cancel. I had visited another dealership the weekend before and had a very unpleasant experience after sitting for 4 hours and being told they would call me on Monday I was disillusioned with the process of getting a new car. I appreciated that Arash kept me informed of what was going on every step of the way and it only took a cpouple of hours. I felt that he advocated for me to be able to get the car that I wanted. I have shared my experience with my co-workers and family and suggested they all go see him if they are thinking about getting a new or used car. More

We have always had a great buying experience at Beau Townsend. Everyone works very hard to keep us informed, make the process easy, and works with us if there is any problems. Thanks. Townsend. Everyone works very hard to keep us informed, make the process easy, and works with us if there is any problems. Thanks. More

Larry Dorman was very professional and attentive to our requests. We test drove 7 vehicles and Larry was great in having the next one ready for us each time we returned to the lot. Brian Hart was very th requests. We test drove 7 vehicles and Larry was great in having the next one ready for us each time we returned to the lot. Brian Hart was very thorough and knowledgeable while explaining the features of the MyFordTouch system. He made sure all of our questions were answered. We took delivery of our car on a dark, rainy evening. Afterward, we discovered a scratch on the right rear bumper that someone had tried to paint over. When we showed the scratch to Larry Dorman and Joey Beckett, they paged the new car sales manager, but he did not come out to talk to us. At that point, Joey assured us that the bumper would be repaired to our complete satisfaction. Joey went above and beyond in handling all aspects of getting the scratch repaired. He went out of his way in providing us with a loaner car and contacted us several times with progress reports during the repair. He personally inspected the repair before notifying us that the car was ready to pick up. Beau Townsend Ford is fortunate to have outstanding professionals such as Larry, Brian, and Joey. More

It's nice these days to walk into a car dealership and not have all the high pressure and old school tactics....I always know when I'm being "sold" and generally run the other way....Thanks for a no B and not have all the high pressure and old school tactics....I always know when I'm being "sold" and generally run the other way....Thanks for a no BS experience...... More

This was the best buying experience we have had in a long time, not pushy, explained things completely, went over any questions we had..even stayed late to make sure we were completely happy..AND WE are VERY time, not pushy, explained things completely, went over any questions we had..even stayed late to make sure we were completely happy..AND WE are VERY happy! More

Great experience. We were not even expecting in buying a car that day, we were just out getting ideas. Very friendly service sales person. I thought we could have gotten a little more off with the mileag car that day, we were just out getting ideas. Very friendly service sales person. I thought we could have gotten a little more off with the mileage on the car. More

We had a great experience. We showed up on a Sat 5 mins before they were due to close, we did not know this at the time.We spoke with Jamie Spencer who put us in touch with Mike Schmidt. Mike Schmidt took before they were due to close, we did not know this at the time.We spoke with Jamie Spencer who put us in touch with Mike Schmidt. Mike Schmidt took the time to show us around and let us test drive a car and never mentioned that they were closing for the day. We left without a car that day but returned the next day and took home a Ford Focus, the same one that Mike let us test drive. We could not have been happier with the level of professionalism each person showed us. The level of customer service was the best we have ever received from a car dealership.We tell everyone about how great the guys are at Beau Townsend. Oh, by the way, I love my car too! More

I set definate criteria for thr car I wanted, including color, accessories, and price range. Squire kept me informed of all vehicles meeting my requirements that appeared on the lot. I test drove three car color, accessories, and price range. Squire kept me informed of all vehicles meeting my requirements that appeared on the lot. I test drove three cars before finding the one that I purchased. We worked out an acceptable deal, and I took the MKZ home with me. I appreciate all of Squire's efforts to find the right car for me! More

I had a great experience buying my pre-owned Ford Escape! Tim Peffley really made me feel comfortable and valued as a customer. Jamie Spencer really made the process transparent and "user friendly". I lov Tim Peffley really made me feel comfortable and valued as a customer. Jamie Spencer really made the process transparent and "user friendly". I love my new car! More

My husband and I are VERY happy with our salesman!! Arash was very helpful and honest with us. We will recomend your establishment to everyone! Buying a newer vehicle can be very aggrivating and stressful was very helpful and honest with us. We will recomend your establishment to everyone! Buying a newer vehicle can be very aggrivating and stressful but our visit was great and easy! And we purchased a used Equinox, which we love! Thank you again for all of your help, Matt and Tammy Reed More