Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Beau Townsend Ford

Vandalia, OH

Overview
Employees
Reviews
Vehicles
4.5
1,148 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Contact Dealership
View Awards

1020 West National Road

Vandalia, OH

45377

Directions

By Type

Showing 1,148 reviews

April 03, 2024

Beau Townsend is always responsive and helpful when I need service. I only use Beau Townsend for my service needs. More

by mburkholder25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Otstot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 01, 2024

I was treated very nice by the people in service They took care of my oil leak on the Lincoln and I was thankful it was nothing serious! More

by CSTADDON
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent
Report | Print
March 30, 2024

The service team could not have been more pleasant and professional. I will recommend Beau Townsend to my friends. More

by jpetteruti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
March 30, 2024

I went in looking for a specific car. I was able to get it and get financed. The salesman did everything he could to get me the financing More

by mikebeam78
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Berger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
March 30, 2024

The warranty repairs were completed at our office on 5 vehicles in less than 2 hours. Easy to schedule and gave reminders and updates on the repairs. More

by rhaacke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service scheduler
Report | Print
March 30, 2024

Quick drop off and quick pickup. This is fantastic in my opinion. Been here before would not go anywhere else for my Nissan. More

by mpoejr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Body shop
Report | Print
March 29, 2024

New Michelin's installed under the estimated time and cost . They handled my rebate application for me . Nothing left to do but enjoy the ride . Dan and Team came through as promised . Thank you . More

by olde_english74
Recommend Dealer
Yes
Employees Worked With
Dan Ryder
Report | Print
March 05, 2024

We bought a used F150. Tyler (salesman) was great and the whole process was smooth and hassle-free. This is our third vehicle purchase with Beau Townsend and every intera More

by ajp45459
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tyler Boesenberg
Report | Print
February 26, 2024

I can not believe how your company gets by with charging for Diagnostics back to back (within weeks). Did NOT find anything the first time and charged me over Diagnostics plus taking electrical apart over More

by cindy
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Kayla
Report | Print
January 31, 2024

My Lincoln mkx2013 the brakes squeak since I purchased still under warranty and complained every time I took it in for oil change no warning Oct 2023 brakes bottom out charged me over 1300. And had to rep More

by Glenna Webb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris York
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2024 -

Beau Townsend Ford responded

Mrs. Webb was in our service department on 10/23/2023 with a brake concern stating "no pressure behind the brake pedal." Upon inspection, the technician found that the front brake pads were down to 1mm, the front brake rotors were unmachinable due to wear, and the rear brake pads were worn down to 3mm. These measurements call for replacement of the mentioned components. These are not warrantable items as they are caused by normal wear and tear. While replacing the rear brake pads, we noticed the right rear caliper was seized and needed replaced. A seized caliper can cause the vehicle to feel like there is no pressure behind the brake pedal. Mrs. Webb authorized the needed repairs and the vehicle was repaired and road tested. The technician confirmed the concerns were no longer present. We were not notified or made aware of any persisting issues with brake pressure on Mrs. Webb's 2013 Lincoln MKX until 01/31/2024, three months after the previous repair. The concerns at this visit were noted as "brake pedal goes to the floor" and "an illuminated traction control light". We notified Mrs. Webb that we stand behind the previous repair and that if the concerns were related, there would be no charge. We also notified Mrs. Webb that if the concerns were not related to the previous repair then she would be responsible for the technician's time to diagnose those issues. There are many components in the braking system that can cause the new concerns and since the vehicle has not exhibited these concerns over the last three months, it very well could be something other than the brake pads, front rotors, or the right rear caliper. Mrs. Webb refused to give us authorization to drive or repair her 2013 Lincoln MKX. We offered a complimentary rental vehicle to Mrs. Webb and that offer was refused as well. We appreciate all of our customers and stand behind the workmanship on the repairs completed in our service department. We want nothing more than to get to the source of Mrs. Webb's concerns. Unfortunately, she did not give us authorization to do that and left with her vehicle.

1
...
33
34
35
...
115