Beau Townsend Ford

Just picked up '17 Edge We have bought 2 Ford Edge's from Beau Townsend Ford, and my son has bought an Explorer. Our experience has been excellent on all 3 transactions, and We have bought 2 Ford Edge's from Beau Townsend Ford, and my son has bought an Explorer. Our experience has been excellent on all 3 transactions, and I highly recommend this dealership. In particular, we've delt with Tim Pefley on the sales side twice, and we find him to be very professional, honest, and easy to work with. He definitely took away all the hassles about buying a vehicle. More

Great Dealership! I bought my 2012 Ford Fusion from Beau Townsend Ford after driving a Fusion rental. I was hooked and needed a new car! I received the best help select I bought my 2012 Ford Fusion from Beau Townsend Ford after driving a Fusion rental. I was hooked and needed a new car! I received the best help selecting my new Fusion. Johnnie Gibson was the salesman who guided me through the whole process. He has been super from day one! I have been recommending him to others. All of the staff, service folks especially Eugene have been so responsive and helpful.I will continue to do business only with Beau Townsend! More

Sales Thank you Tim & Jamie for making our 2nd sales experience at your dealership a good one. For the second time we tried to deal with our local Ford deal Thank you Tim & Jamie for making our 2nd sales experience at your dealership a good one. For the second time we tried to deal with our local Ford dealership to an avail. Your staff has made it worthwhile to drive the extra miles to meet staff who know the definition of "customer service ". More

Dissatisfied Have a 2016 Ford Fusion within a year had acceleration problems took it in and it was undetectable because it wouldn't do it while they had my car. My Have a 2016 Ford Fusion within a year had acceleration problems took it in and it was undetectable because it wouldn't do it while they had my car. My car would just loose power and then just go again. I feared being rear ended. The problem ended. Well the problems back and now comes an additional problem with my transmission . So I rent a car, take it to the dealership, to have my paper work misplaced with an apology, when they finally looked at it, they determine they have other Ford Fusions with the same problems which again are undetectable because it won't do it when they have it, so they contact ford motor company and they don't t want to address the concerns. They tell me come get the car there's nothing they can do. So I have a car that's not two years old, that is dangerous, attempted to trade it in but not worth what I own so I'm stuck with a car I'm fearful to drive and no one cares. I bought New and an extended warranty so I felt I covered anything that could go wrong but who would of thought I would end up with this problem and no where to turn. Disappointed new car owner. More

Wonderful service team! They provided a vehicle for me while mine was being serviced. I didn't have to stop my day or worry about not having a vehicle while mine was being se They provided a vehicle for me while mine was being serviced. I didn't have to stop my day or worry about not having a vehicle while mine was being serviced. More

The worst place to service your vehicle If you are happy with sales people, that's not gonna last long. Wait until you need service and that is gonna be very soon. Took my 2015 ford transi If you are happy with sales people, that's not gonna last long. Wait until you need service and that is gonna be very soon. Took my 2015 ford transit there after I heard a noise in the rear end. They told me they need couple days to diagnose the problem! After couple days called them and they never touched my Van. Although I waited for a week until my appointment time. That's the first thing. Couple days later called again they said that my problem was the rear axle. Gave me an estimation and then I agreed to fix it at the dealership. They said we need 2 to 3 business days to get the parts here. So, I waited three more days but the parts did not get to the dealer yet. One more day, they told me that the problem was not in the rear axle!!!!!!!!! They break down my rear axle after more than a week of holding my van and lied to me that they diagnosed the problem and lied to me about ordering the parts. Now, the problem not in my rear axel. After one more day, they decided that the problem is in the transmission. And the estimation was 8 thousands if they didn't need more parts, which means more than 8 thousands. I decided not to do the repair at the dealership. Talked to them that I am coming to get my van. They make me wait till afternoon. After I drove my van there was a horrible noise that was not before!!!!!!! Came back and talked to the service manager and he test drove it and decided I was right. They took the van back in to the service and worked on it again. The noise was better but the van never came back like I gave it to them. They ruined my rear axel and it still leaking and making noise. Called ford customer service. They told me we have nothing we can do for you as the dealership is not related to ford company!!!!!!!!!! Bottom line, if you have ford you are screwed. And if you need service, don't go to Beau Townsend. More

Helped daughter buy a car My daughter and her family live in Ohio. Her friend works at this dealership and raves about their service. They picked out a Certified used 2013 Esca My daughter and her family live in Ohio. Her friend works at this dealership and raves about their service. They picked out a Certified used 2013 Escape. They helped us to arrange for financing. It was a very good experience. We purchased the extended warranty so that my daughter would continue to use this dealership. More

Careless on Christmas Eve After my car breaking down right before Christmas . Went to the dealership and was referred to Justin Rash by service employee Patrick which made the After my car breaking down right before Christmas . Went to the dealership and was referred to Justin Rash by service employee Patrick which made the experience quick and easy he ensured I understood everything from the finances to the radio (woman's best friend)! More