Beau Townsend Ford

Beau Townsend Ford SERVICE was extremely helpful to me and my Wife. We are full time RVers that have been across the country over the past 7 years. I have had my F-350 Super Duty truck that has been pulli and my Wife. We are full time RVers that have been across the country over the past 7 years. I have had my F-350 Super Duty truck that has been pulling our 43’ Fifth wheel. We have had the engine light come on two time in 7 years, the first time a Ford service center come through for us in Colorado. Now we were at a campground in Dayton, Ohio for just a few days at the W.P. AFB Famcamp. Engine light came on and had just 3 days before having to head to another state. Called up Beau Townsend Ford service center and got a hold of diesel mechanic Michael Platfoot who got me in the next day when most other Ford service dealers did not want to help us. We were on a time crunch. Found out it was a sensor that they had in stock and that could have left us stranded on the side of the road. They got us in and back on the road. Beau Townsend Ford has done a great job helping us and would recommend them to anyone. Thank you, Beau Townsend Ford Service, and Thank you Michael Platfoot. More

If you purchase your vehicle from Beau, do not take it back for any type of warranty or recalls. Incompetence accurately characterizes the lack of service you'll receive. 1st schedule appointment for re back for any type of warranty or recalls. Incompetence accurately characterizes the lack of service you'll receive. 1st schedule appointment for recall; nothing was done to vehicle 2nd appointment; notified parts were not available and had to be ordered After 2nd appointment, service desk arranged loaner to be provided as a result of their mistake and unnecessary trips. 3rd appointment, wife shows up on time and a very rude service clerk denied her the loaner and is waiting for service with children I have bought numerous new vehicles from Beau and that will cease as a result of their very poor and rude service department to loyal customers. More

Tyler Scott did a very good job, knowledgeable and helpful. Good experience. Will recommend him to everyone. helpful. Good experience. Will recommend him to everyone. More

Women beware: You will be discriminated against at Beau Townsend Ford by the management. Ordered a Maverick. Eight months later it arrived. Arrived to pick it up. Worked with Josh. Got financing going Townsend Ford by the management. Ordered a Maverick. Eight months later it arrived. Arrived to pick it up. Worked with Josh. Got financing going. Went for a test drive. Loved it. Went to do a walk-around of it, and found a dent & scratches on rear fender. Alerted salesman. I was obviously upset. He was apologetic, and offered to repair it for me. and give me a loaner. I asked for some type of reasonable compensation - a lowered sale price or accessory. I was told no. I req to speak to the manager, and a man came in. Never introduced himself, Just sat down. He said they would do nothing for me other than fix it, and if I didn't want the truck, that was fine. His arrogant attitude was such that I knew he didn't want me to buy it. I attempted to state my case further, at which point Bret said "I am not a back and forth guy. Do you want the truck or not." This upset me further, and I explained that I didn't want a brand new truck that had to have body work and paint, with no compensation whatsoever for me, the customer. He then taunted me and said if I said anything further (like I was a child), he wouldn't even sell the truck to me. I told him I ORDERED it. He said it didn't matter, and again said that if I said anything further, that he would not sell me the truck. I then explained to him that I knew why he didn't want to sell it to me, because he could sell it outright to someone who didn't order it, for 10K over MSRP (which the salesman later confirmed, they would do). Bret was demeaning, and was definitely bullying me because I am a woman. I told him to quit being an xxx, and he said, "You are really tough, aren't you?" This coming from a from a sales manager! I could tell he did not like a woman sticking up for herself, but I won't be intimidated. He then ordered me to decide. I contemplated it, got up, and told him to go straight to xxxx, and walked out. Josh offered me a ride home (since I sold my car the day before, in anticipation of getting my new truck), I accepted. This type of behavior from someone in management is absolutely unacceptable. Not once did Bret apologize for not having someone inspect the vehicle before trying to sell it to me damaged. All I got from him was an insolent attitude. I would have had them repair it, and purchased it, had it not been for Bret's bullying behavior. I had to ask Josh what that mans name and title was, as we exited the building. He should be terminated. Please go elsewhere to buy a Ford. More

TLDR: DO NOT BUY FROM ANY BEAU TOWNSEND DEALERSHIP! I purchased a “certified used” 2021 F150 it was supposed to be certified through Fords program. The truck had several broken parts inside the cab. I I purchased a “certified used” 2021 F150 it was supposed to be certified through Fords program. The truck had several broken parts inside the cab. I was told they were under warranty but that I’d have to make time and schedule the appointments and wait to get them fixed myself. They could have easily fixed these issues while it sat on their lot, but they didn’t. After that 24 hours into owning the vehicle a cigarette smoke odor that was barely noticeable, started getting stronger and stronger. I don’t know what they used, but they covered up the smell before I got there with something. I made the mistake of working with them the day before I drove to the dealership so that gave them time to do this without me realizing it. I also had some weird electrical issues starting on the first night. A few days after purchase I was asked how I liked the vehicle and I told them that I hated the vehicle and the problems they stuck me with and I expressed my intent to return the vehicle as I was misled. I told them I only have one vehicle and I don’t have time to be taking it in to chase some weird issue with a nearly new truck. They basically told me to go screw myself and to “trust the process” which was me taking what they feel like doing and dealing with it. These people are dishonest and they do not care what they sell you as long as they make their money. They have no integrity and I recommend that you DO NOT BUY FROM ANY Beau Townsend dealership. More

Our salesman Larry Dorman was great to deal with, we are 3rd away and we’re able to do most of our transaction via phone calls, texts and emails. Even though we had a minor issue within 24hr of picking our 3rd away and we’re able to do most of our transaction via phone calls, texts and emails. Even though we had a minor issue within 24hr of picking our car up the dealer has been very faithful so far to make it right and allow us to get repairs at our local dealership. If possible we will try to do business with them again. More

I would highly recommend Beau Townsend Ford for your next vehicle purchase. We purchased a vehicle and the transaction was fast and flawless. Our Salesman Brandon was great and Chris in the credit department vehicle purchase. We purchased a vehicle and the transaction was fast and flawless. Our Salesman Brandon was great and Chris in the credit department was quick and knowledgeable. You can’t beat their prices or service. We will definitely be back for future purchases! More

Sales person and finance person were very helpful. They were awesome. The experience was also awesome. Would advise anyone to ask for them personally. They were awesome. The experience was also awesome. Would advise anyone to ask for them personally. More

Very Blunt When Pricing . A 2010 Mustang Gt Convertible.The Car Is Priced $3775 Over Kelly Blue Book. A 2010 Mustang Gt Convertible.The Car Is Priced $3775 Over Kelly Blue Book. More